酒店回复: Dear SangmingjunhebayueWarm greetings from Sudamala Resort Seraya.Thank you very much for your kind feedback for Sudamala Resort Seraya. We are delighted to hear that you enjoyed your room’s beachfront location, the snorkeling experience, and our Lomak Restaurant offerings. It brings us great joy to know that your family thoroughly enjoyed your three day stay with us. Creating memorable moments for families is something we truly value.We sincerely appreciate your support and look forward to welcoming you back to Sudamala Resort Seraya for another wonderful seaside escape. Thank you very much.Warm regards,Gede Bimbi SanjayaResort Manager
酒店回复: Dear Alex wangailongWarm greetings from Sudamala Resort Seraya.Thank you very much for sharing your experience and for your kind understanding during an unexpected situation beyond our control. While we regret that adverse weather conditions prevented you from reaching the island as planned, we are truly grateful for your patience and trust throughout the process.We are especially pleased to know that our customer service team was able to support you proactively, maintain clear and caring communication, and arrange alternative accommodation on the main island to ensure your comfort and peace of mind. Your safety and well-being are always our top priorities, and your recognition of our team’s efforts means a great deal to us.Although the circumstances did not allow you to check in as scheduled, we are honored that our handling of the situation left a positive and lasting impression. Your generous words regarding our responsibility, sincerity, and crisis management truly encourage our entire team.Thank you once again for your understanding and thoughtful feedback. We very much look forward to welcoming you to Sudamala Resort Seraya in the future, when the weather allows, so you may fully experience the beauty and tranquility of our island. Thank you evry much.Warm regards,Gede Bimbi SanjayaResort Manager
5.0分
私人海滩小屋
独自旅行
设施:设施齐全,对得起价格
卫生:整洁到位,不用太担心
环境:科莫多天花板,不需要对比,淡季依然出色
服务:热情友好,有求必应,沟通顺利
另外虽然都是白人饭,但质量很在线,口味咸淡同样能满足中国胃
祝酒店生意兴隆,鱼越来越多~
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酒店回复: Dear Our Lovely GuestThank you very much for taking the time to share your wonderful feedback with Sudamala Resort Seraya. We are truly delighted to know that you found our facilities well equipped and worth the price, and that our cleanliness, environment, and service met your expectations.We are especially pleased to hear your kind words about the Komodo surroundings and the unique natural beauty of the island, even during the off-season. It is also rewarding to know that our team’s warm hospitality and smooth communication contributed positively to your stay.Thank you as well for highlighting the quality of our cuisine. While our menu leans toward Western-style dishes, we are glad to know that the flavors and seasoning suited Chinese palates so well.Your thoughtful wishes mean a great deal to us. We hope to welcome you back again in the future for another memorable stay, with even more vibrant marine life waiting just beneath the surface.Warm regards,Gede Bimbi Sanjaya Resort Manager
酒店回复: Dear Our Lovely GuestThank you very much for taking the time to share your detailed and thoughtful review of your stay with Sudamala Resort Seraya.We’re delighted to hear that you found our resort beautiful, peaceful, and welcoming, and we truly appreciate your kind words about our team’s friendliness and English proficiency. It means a lot to us to know that you felt comfortable and well treated during your stay creating an inclusive and respectful environment for all guests is very important to us.We also thank you for your honest feedback regarding the food. We’re sorry to hear that some of the Indonesian dishes did not meet your expectations. Your comments have been shared with our culinary team as valuable input, as we continuously work to improve flavor balance and guest satisfaction while staying true to local cuisine.It’s wonderful to know you enjoyed the snorkeling experience, especially around the pier in the early morning. For guests who prefer calmer and safer conditions, the pier area is indeed a good starting point. As you mentioned, the healthier and more colorful coral formations are located slightly further out, and our team is always happy to provide guidance or flotation support for those who wish to explore more confidently.We’re glad you appreciated the quiet evenings, the gentle sea breeze, and the relaxing atmosphere of the island. Your description of enjoying a hammock by the sea truly captures the spirit of Sudamala Resort Seraya.Thank you once again for your visit and recommendation. We hope to welcome you back for a longer stay, so you can enjoy even more peaceful moments by the ocean.Warm regards,Gede Bimbi SanjayaResort Manager
1人觉得有用
5.0分
私人海滩小屋
情侣出游
适合放空,食物可口,工作人员很nice,遗憾没有看到落日,遗憾只住了2晚。
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酒店回复: Dear lucyreimannWarm greetings from Sudamala Resort Seraya.Thank you very much for sharing your lovely feedback. We are delighted to hear that you enjoyed the relaxing atmosphere, delicious food in Lomak Restaurant, and the kindness of our team.It is indeed a pity that you did not get to experience one of our sunsets due to the weather, we hope that simply means you will have a reason to return. Next time, we truly hope you can stay longer and enjoy even more of what Sudamala Resort Seraya has to offer.We look forward to welcoming you back for a longer and more memorable stay.Thank you very much.Warm regards,Gede Bimbi SanjayaResort Manager
酒店回复: Dear Will2016Thank you very much for taking the time to share your experience with Sudamala Resort Seraya. We are delighted to hear that you enjoyed the peaceful atmosphere of the island, the turquoise waters, and the rich marine life, including the coral reef and tropical fish these are truly some of the highlights of Sudamala Resort Seraya.We sincerely apologize for the long waiting time you experienced at our Lomak restaurant. As we are located on a remote island and prepare dishes fresh to order, service can occasionally take longer than expected. That said, we fully understand that this can affect the overall experience, and your feedback has been shared with our culinary and service teams so we can continue improving efficiency while maintaining quality.Thank you once again for your valuable feedback. We truly appreciate it and hope to have the pleasure of welcoming you back for an even more seamless and enjoyable stay in the future.Warm regards,Gede Bimbi SanjayaResort Manager
酒店回复: Dear AtriaQThank you so much for your incredibly detailed and thoughtful review for Sudamala Resort Seraya, we deeply appreciate it. We’re truly grateful for the time you took to share your full experience, from transportation and check-in to snorkeling and dining. We’re delighted to hear that you found our resort environment clean, well-equipped, and relaxing, and that our team was able to assist with smooth transportation, including the arrangement to Ayana Resort Labuan Bajo. It's great to know that you enjoyed the comfort of your room and the convenience of our facilities, including the snorkeling area and sunset bar. Your feedback on the underwater environment, coral diversity, and snorkeling conditions is especially helpful, and we’re sure it will be appreciated by future guests.We also truly appreciate your honest feedback about the food in Lomak Restaurant. We’re continuously working to improve the quality and variety of our dishes, and your detailed comments, particularly regarding spice levels and menu understanding,have been shared with our culinary team for further improvement.Lastly, thank you for being mindful and responsible with drone use. We’re happy to hear our staff could assist and that you respected local privacy and air traffic guidelines. We hope to welcome you back again for another safe, peaceful, and adventure-filled stay at Sudamala Resort, Seraya. Thank you very much.Warm regardsDiky Lingga WisnuResort Manager
房间位置不错,开门就是大海,提供潜水配套工具,餐厅的食物也非常不错,我们全家在这里住了三天很享受。
非常棒的房间和浮潜体验!酒店说要给我升级房型,但我更喜欢原本定的房型就拒绝了😂sudamala的珊瑚真的非常好看,杰克风暴就在栈桥底下。两天都不够,好想再去躺一个星期。
原计划入住这家酒店,却因突如其来的暴风雨导致船只停航,无法按时抵达所在岛屿。正在焦急时,酒店客服主动联系我们,不仅表达了诚挚的关切,更出乎意料地为我们安排了在主岛合作酒店的免费住宿,直到天气转好、通航恢复。
尽管未能如期入住,但整个过程中他们的应对和服务堪称典范——始终耐心沟通、主动协调,尽力减轻我们的不便与焦虑。这种真诚为客户着想的态度,远比一次顺利的入住更让人印象深刻。
虽因天气留下了一点遗憾,却也让我们亲身体验到这家酒店远超预期的负责与贴心。单凭这份危机处理的能力与诚意,就足以让我们坚信他们的服务品质。下次一定会再找机会,亲身去体验酒店本身的美好!
设施:设施齐全,对得起价格
卫生:整洁到位,不用太担心
环境:科莫多天花板,不需要对比,淡季依然出色
服务:热情友好,有求必应,沟通顺利
另外虽然都是白人饭,但质量很在线,口味咸淡同样能满足中国胃
祝酒店生意兴隆,鱼越来越多~
正在返程的船上,酒店真的很美,房间不算多,我住的期间住客全是白人,服务员们的英语水平都很不错,态度也挺好的,并不觉得歧视中国人,就是饭的口味真心一般,只有白人饭还可以,印尼口味吃了炒面慎点,有一次午餐点了个印尼沙拉结果是甜花生酱拌包菜豆腐干……酒店门口浮潜情况应该是不错的,早上六点肉眼可见鱼,因为我水性不好,所以只是简单穿着救生衣在码头附近转了转,稍微远点我自己有点害怕,码头附近的珊瑚大多数是白化了,但看xhs上反馈应该是离远一点就可以看到五彩珊瑚还有各种鱼。晚上睡觉只要浪不是太大都挺安静的,隔音问题因为我旁边都没住人,所以没什么感觉。总体来说值得来!多住两天吹着海风荡着吊床真的很惬意,赤道一点不热,除了晒哈哈哈~
适合放空,食物可口,工作人员很nice,遗憾没有看到落日,遗憾只住了2晚。
唯一不满意的是给我安排了离餐厅最近的房间,其他都不错,员工态度很好,海景美,酒店浮潜好玩,设备齐全,而且租借都是免费的。酒店餐厅味道不错,价格小贵,但是出品我很满意。
安静的小岛,蓝绿的海滩,丰富的浮潜资源,珊瑚,小丑鱼,各种热带鱼。
唯一要吐槽的就是,唯一的餐馆上菜特别慢。需要预留半个小时到一个小时等饭吃。
科莫多行最棒的酒店,来科莫多必住一晚离岛
简版总评:十分推荐入住,浮潜超棒、餐厅中等、服务较好、环境卫生、设施齐全、交通便捷。
1.登岛交通:p2坐船的码头就在鱼市旁边,不放心的可以给酒店发个邮件,回复的很详细,是一艘深蓝色(接近克莱因蓝色)涂装的木船,船身印有Seraya的字样,我坐的是中午11钟的那班免费摆渡船,我是自己打车到的码头,酒店应该也提供接机服务,因为我在机场停车场看到过酒店的专车。离开酒店回程坐的上午9点的船离岛的,因为下一站是ayana,酒店提前安排了专车等候,一下船就帮忙提行李,免费给我们送到ayana大厅。
2.酒店入住:免费摆渡船在海上开了50分钟左右,到达酒店刚好12点,简单的欢迎后,经理先过来介绍酒店设施,然后就是自己在餐厅等待房间收拾好,酒店标准入住是15:00以后,我的房间是14:00收拾出来的,中间就先在酒店吃了个饭,顺便去把SPA约了。
3.酒店房间:房间不大,但也够两个25寸箱子展开,后面是露天式淋雨和厕所,没有浴缸。这里建议带点蚊香,因为露天式厕所,晚上开着灯拉💩,大蚊子疯狂咬人,房间厕所的洗漱台下有个陶土罐,看起来应该是烧蚊香或香薰用的。
4.酒店餐饮:午餐晚餐先后吃了炒饭、炒面、意面、红酒牛肉等,中规中矩,觉得炒饭最好吃锅气十足,唯一需要注意的就是服务员问你炒饭能不能吃辣的,最好说微辣或免辣,本人去重庆吃火锅很享受,但是被炒饭里的辣椒辣到了,第一顿炒饭微微辣很香,第二顿炒饭就继续跟服务员说能吃辣,结果整个饭爆辣,硬是吃完了,胃不舒服了一天。订房间是包含早餐的,服务员介绍点单规则没太听懂,不过应该是每人1道早餐主菜、1道谷物麦片等早餐碗、1杯咖啡类、1杯热茶or果汁类,量不少,建议少点些,第一天按规则点没吃完剩了很多。
5.SUNSET BAR,在酒店别墅户型的尽头,沿着石板路上坡尽头就是,风景很美,夕阳一般是下午5点左右开始,风景最好的第一排沙发位基本4点半就有人了,没事可以早点去,点了几杯不含酒精的饮料,都是酸口的,还是冰可乐最经典。
6.酒店浮潜,水下浮潜环境好,唯一可惜的就是附近没有水母和海龟,大片珊瑚中有2种海星、海胆、海参、狮子鱼、扳机鱼、3种小丑鱼、黑色乌贼、烟管鱼等一系列小型鱼类,而且最赞的是酒店栈桥下方有2类鱼群,一直在水下交叉群游,慢慢靠近它们也不会突然散开,非常出片。酒店珊瑚区域很大,从栈桥尽头出发,中速游到岛屿凸出礁石位置需要30分钟。整体没有感受到浪涌,而且顺逆流影响都不大,本人自学漫蛙,自由潜一星水平,浮潜经验丰富,感觉能轻松驾驭酒店的水域,保险起见第一次探索用5米水上安全绳栓了跟屁虫,不影响下潜又能保证安全(不过没用上就是了),求稳的可以试试这个组合,注意不要越过酒店设置的浮球,不过浮球另一侧是断崖,估计也看不到什么。
7.酒店水上布局:从酒店白沙滩下水后向远方依次是白沙、碎石贝壳珊瑚尸体、水下白沙浑水带、水草带、珊瑚带、浮球边界,水下白沙浑水带基本只有几条鱼,但是海参很多;水草带有少量的鱼,可以直接浮潜略过,除了有点滑腻有点恶心,其它没什么也不会缠到面镜脚蹼;珊瑚带就都是美景了,每个位置都很好看。有兴趣可以先借浆板或单双人独木舟探索下,好玩不累,就是晒。
8.无人机:跟经理询问过,可以在栈桥起飞,只要不拍住房区域就可以,但是头顶有飞机航线,飞机飞的很低,注意无人机不要飞的太高,不过景观一般没什么可拍的。