酒店回复: Dear Mrs.U394ZXpaulinak , Thank you for taking the time to share your feedback regarding your recent stay at the Elounda Ilion Hotel. We appreciate your valuable insights, and we apologize for any inconvenience you experienced with the glasses as you mentioned, but as you remember it was clearly mentioned at a label at the reception area, at the entrance of the restaurant and inside the restaurant that according to Haacp and Iso rules glasses, food, plates, etc should not be taken out of the restaurant and should be used only while you are at the sitting area of the restaurant. All the guests accepted it and was explained to each one individually in a calm way and not the way you mentioned before. As you can understand rules are rules and have to be followed as you follow them in your country also. We are very sorry if you did not want or disliked this rule but this is valid for every guest without exceptions. We take care of the health of each guest and that is the reason why equipment from restaurant should not be taken out. As far as the kitchen concerns every day there is Greek food in the buffet and not as you mentioned that was only once. The snacks are refilled all time and you get it fresh out of kitchen. As you can understand we offer it fresh and when all guests come at once then it might be possible that will get empty and in the next 5 minutes will be refilled with fresh snacks just cooked. We searched our files and there was anything mentioned from you at all during your stay. We are very sorry for the feelling you had and we never had any complaint from yourside during your stay and even not the day of your check out. At the reception desk when you were asked if everything was ok you just answered that all was ok and there was nothing to complain. If you had any complaint you should just come to the reception and discuss with us in order to find a solution together. Unfortunately after leaving the hotel and never come in to contact with us we cannot help to solve a situation. Our main aim is the guest satisfaction and our guests have nice, restful stay and feel like being home. Nevertheless, we thank you for your time and for your opinion, and hopefully we can still convince you through our offer and services. Hospitality is our top priority. Best regards, Guest Relation Team

酒店回复: Dear Mrs. 978wiktoriaw, We are very thankful for your wonderful feedback! We are absolutely thrilled to hear that you had an excellent experience during your stay at Elounda Ilion Hotel and so highly rated our staff and services provided to you. We take great pride in providing warm hospitality and ensuring that every aspect of your stay is nothing short of perfection. It's truly rewarding to know that our efforts contributed to making your stay unforgettable. We are very thankful for your recommendation. We hope to welcome you back soon! Best Regards, Guest Relations Team

酒店回复: Dear Mr./Mrs. Go65459193173, Thank you very much for your rating, even though it was not very positive. We are really sorry that, despite our best efforts to satisfy you, you have had bad impressions of our hotel. Herewith we would like to inform you that the pool has to be cleaned and refresh the water for our guests in order to swim in a bacteria free pool. We take care of their health because we are professionals. All hotels that take care and follow Haacp and Iso rules as we do have the same opening hours. As far as your comment about the food concerns there are labels that indicate Food and Dishes in general should not be taken out of the Restaurant as it has to do with Hygiene. All these are rules and guidelines from Haacp and Iso. We think in your country you have the same rules and they have to be followed as well. The same is in Greece also. For sure they are not the rules from Manager as you mentioned before. His work is to keep high standards of services in a safe and healthy environment for the guests. For sure there was no anger towards to nobody as the personnel works with him already a lot of years and they follow him which means they like him and respect him because he is there to help everybody at his work. We searched our files and there was anything mentioned from you at all during your stay. We are very sorry for the feeling you had and we never had any complaint from yourside during your stay and even not the day of your check out. At the reception desk when you were asked if everything was ok you just answered that all was ok and there was nothing to complain. If you had any complaint you should just come to the reception and discuss with us in order to find a solution together. Unfortunately after leaving the hotel and never come in to contact with us we cannot help to solve a situation. Our main aim is the guest satisfaction and our guests have nice, restful stay and feel like being home. Nevertheless, we thank you for your time and for your opinion, and hopefully we can still convince you through our offer and services. Hospitality is our top priority. Stay Safe Please! Your Ilion Hotel Team!

酒店回复: Dear patrycjawM8752EC, Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you had an excellent experience during your stay at Elounda Ilion Hotel. We take great pride in providing warm hospitality and ensuring that every aspect of your stay is nothing short of perfection. It's truly rewarding to know that our efforts contributed to making your stay unforgettable. Thank you a lot for the recommendation. We are looking forward to welcome you back soon! Best Regards, Guest Relations Team

酒店回复: Dear Mrs. Kamila Sadowska, Thank you for taking the time to share your feedback regarding your recent stay at the Elounda Ilion Hotel. We appreciate your valuable insights, and we apologize for any inconvenience you experienced with the decoration of the room as you mentioned. According to your reservation you have booked a superior bungalow and this is what you were allocated upon arrival. You had one with the best view. Except that please keep in mid that all tour operators have the information about the hotel, facilities, rooms and photos of each. In the brochure is listed each room with photos so the room you have booked is in the brochure and shows how the room looks like. We are very sorry if you did not like it, but prior to your booking you had all the information. As far as the meals concerns, in our buffet we offer a menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. Except that we offer theme nights. We are sorry if we did not meet your taste preferences Madame. Following your comment about the staff in dining room, we are very surprised because we have always positive comments about the personnel, such as that they are very friendly, welcoming, smiling, and very professional. We take this fact you mentioned very seriously and will investigate to see what happened and made you fell like this. We searched our files and there was anything mentioned from you at all during your stay. We are very sorry for the feeling you had and we never had any complaint from your side during your stay and even not the day of your check out. At the reception desk when you were asked if everything was ok you just answered that all was ok and there was nothing to complain. If you had any complaint you should just come to the reception and discuss with us in order to find a solution together. Unfortunately after leaving the hotel and never come in to contact with us we cannot help to solve a situation. According to official specifications and regulations, the hotel fulfills more than the specified 4-star category standards. Unfortunately, the respective criteria differ from country to country. It is possible that there are some regulations here that are not mandatory in your country and vice versa. Our main aim is the guest satisfaction and our guests have nice, restful stay and feel like being home. Nevertheless, we thank you for your time and for your opinion, and hopefully we can still convince you through our offer and services. Hospitality is our top priority. We wish you a nice day! Best regards, Guest Relation Team

酒店回复: Dear Mr. 608matm, Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you had an excellent experience during your stay at Elounda Ilion Hotel. We take great pride in providing warm hospitality and ensuring that every aspect of your stay is nothing short of perfection. It's truly rewarding to know that our efforts contributed to making your stay unforgettable. We hope to welcome you back soon! Best Regards, Guest Relations Team

酒店回复: Dear aobiadek71, Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you had an excellent experience during your stay at Elounda Ilion Hotel. We take great pride in providing warm hospitality and ensuring that every aspect of your stay is nothing short of perfection. It's truly rewarding to know that our efforts contributed to making your stay unforgettable. We hope to welcome you back soon! Best Regards, Guest Relations Team

酒店回复: Dear Mr. adamlM3066QF, Thank you very much for your rating, even though it was not very positive. We are really sorry that, despite our best efforts to satisfy you, you have had bad impressions of our hotel. Herewith we would like to inform you that the pool has to be cleaned and refresh the water for our guests in order to swim in a bacteria free pool. We take care of their health because we are professionals. All hotels that take care and follow Haacp and Iso rules as we do and have the same opening hours of the pool. It is a standard procedure that needs time. As far as the drinks concerns we never said you cannot come and take drinks but are two drinks per person per order and this is to avoid queue. We do not think you would like to wait somebody infront of you ordering 10 drinks and you wait till you get served. All guests are the same for us and are equally served and respected. We are sorry if you did not like this procedure but all the other guests understood, agreed, and congratulated us for this. For sure there are also rules at your home country where you will have to follow. All this is done in order to serve guests quick and properly. We have to inform you that in our buffet we offer a menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. Except that we offer theme nights. We are sorry if we did not meet your taste preferences Sir. In order to offer high standards of services and keep our guests happy we offer snacks after breakfast and prior to lunch and dinner which we do exceptionally as other hotels do not offer this kind of service. We searched our files and there was anything mentioned from you at all during your stay. We are very sorry for the feeling you had and we never had any complaint from yourside during your stay and even not the day of your check out. At the reception desk when you were asked if everything was ok you just answered that all was ok and there was nothing to complain. If you had any complaint you should just come to the reception and discuss with us in order to find a solution together. Unfortunately after leaving the hotel and never come in to contact with us we cannot help to solve a situation. Our main aim is the guest satisfaction and our guests have nice, restful stay and feel like being home. Nevertheless, we thank you for your time and for your opinion, and hopefully we can still convince you through our offer and services. Hospitality is our top priority. Stay Safe Please! Your Ilion Hotel Team!