Υπέροχη διαμονή για την οικογένεια μου και μένα, ευρύχωρο δωμάτιο με όλα τα κομφόρ, άνεση στον ύπνο και καθαριότητα!!! Το εστιατόριο τρομερό με πλούσιο μπουφε πρωί και βράδυ,εξαιρετικά φιλικό προσωπικό με υπέροχη θέα!!! Ο χώρος τις πισίνα απίστευτα χαλαρωτικος και όμορφος, δεν σου κάνει καρδιά να φύγεις!!! Ευχαριστούμε πολύ περάσαμε υπέροχα!!!
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朋友出游
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平房的景色很棒。房间每天打扫，毛巾每天更换。床很舒服，空调工作正常。调酒师格雷戈里是那里最好的人，友善且善于交际。阿尔伯特也是。清洁女工们也面带微笑。这是一个优点。一半一半的食物。只有一次mousaka和suvlaki，根本没有希腊菜。你需要去小酒馆。食堂里经常缺东西。吃零食也是一个奇迹，因为它们没有添加。每天早上冰箱里放一瓶水，然后就不再放了。在酒吧里只需要付费。 除了酒吧的一个座位外，晚上没有音乐。没有动画。然而，酒店经理对任何带着玻璃杯或杯子来到餐厅外的人提高了嗓门，并从他手中夺走了杯子。客人们互相大声抱怨，所以这不仅仅是我的意见。主要是和语气有关。你可以平静地向大人解释，而不是把眼镜从他们手中夺走。虚弱的。到处都是上坡，所以你必须考虑到这一点。距市区较远，约3公里。没有海滩，所以如果没有车我们可能会很无聊。两颗星 - 一颗星是清洁女工的工作，另一颗星是 Grześ 和 Albert :) 以及美丽的景色
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酒店回复: Dear Mrs.U394ZXpaulinak , Thank you for taking the time to share your feedback regarding your recent stay at the Elounda Ilion Hotel. We appreciate your valuable insights, and we apologize for any inconvenience you experienced with the glasses as you mentioned, but as you remember it was clearly mentioned at a label at the reception area, at the entrance of the restaurant and inside the restaurant that according to Haacp and Iso rules glasses, food, plates, etc should not be taken out of the restaurant and should be used only while you are at the sitting area of the restaurant. All the guests accepted it and was explained to each one individually in a calm way and not the way you mentioned before. As you can understand rules are rules and have to be followed as you follow them in your country also. We are very sorry if you did not want or disliked this rule but this is valid for every guest without exceptions. We take care of the health of each guest and that is the reason why equipment from restaurant should not be taken out. As far as the kitchen concerns every day there is Greek food in the buffet and not as you mentioned that was only once. The snacks are refilled all time and you get it fresh out of kitchen. As you can understand we offer it fresh and when all guests come at once then it might be possible that will get empty and in the next 5 minutes will be refilled with fresh snacks just cooked. We searched our files and there was anything mentioned from you at all during your stay. We are very sorry for the feelling you had and we never had any complaint from yourside during your stay and even not the day of your check out. At the reception desk when you were asked if everything was ok you just answered that all was ok and there was nothing to complain. If you had any complaint you should just come to the reception and discuss with us in order to find a solution together. Unfortunately after leaving the hotel and never come in to contact with us we cannot help to solve a situation. Our main aim is the guest satisfaction and our guests have nice, restful stay and feel like being home. Nevertheless, we thank you for your time and for your opinion, and hopefully we can still convince you through our offer and services. Hospitality is our top priority. Best regards, Guest Relation Team
酒店回复: Dear Mrs. 978wiktoriaw, We are very thankful for your wonderful feedback! We are absolutely thrilled to hear that you had an excellent experience during your stay at Elounda Ilion Hotel and so highly rated our staff and services provided to you. We take great pride in providing warm hospitality and ensuring that every aspect of your stay is nothing short of perfection. It's truly rewarding to know that our efforts contributed to making your stay unforgettable. We are very thankful for your recommendation. We hope to welcome you back soon! Best Regards, Guest Relations Team
酒店回复: Dear Mr./Mrs. Go65459193173, Thank you very much for your rating, even though it was not very positive. We are really sorry that, despite our best efforts to satisfy you, you have had bad impressions of our hotel. Herewith we would like to inform you that the pool has to be cleaned and refresh the water for our guests in order to swim in a bacteria free pool. We take care of their health because we are professionals. All hotels that take care and follow Haacp and Iso rules as we do have the same opening hours. As far as your comment about the food concerns there are labels that indicate Food and Dishes in general should not be taken out of the Restaurant as it has to do with Hygiene. All these are rules and guidelines from Haacp and Iso. We think in your country you have the same rules and they have to be followed as well. The same is in Greece also. For sure they are not the rules from Manager as you mentioned before. His work is to keep high standards of services in a safe and healthy environment for the guests. For sure there was no anger towards to nobody as the personnel works with him already a lot of years and they follow him which means they like him and respect him because he is there to help everybody at his work. We searched our files and there was anything mentioned from you at all during your stay. We are very sorry for the feeling you had and we never had any complaint from yourside during your stay and even not the day of your check out. At the reception desk when you were asked if everything was ok you just answered that all was ok and there was nothing to complain. If you had any complaint you should just come to the reception and discuss with us in order to find a solution together. Unfortunately after leaving the hotel and never come in to contact with us we cannot help to solve a situation. Our main aim is the guest satisfaction and our guests have nice, restful stay and feel like being home. Nevertheless, we thank you for your time and for your opinion, and hopefully we can still convince you through our offer and services. Hospitality is our top priority. Stay Safe Please! Your Ilion Hotel Team!
酒店回复: Dear patrycjawM8752EC, Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you had an excellent experience during your stay at Elounda Ilion Hotel. We take great pride in providing warm hospitality and ensuring that every aspect of your stay is nothing short of perfection. It's truly rewarding to know that our efforts contributed to making your stay unforgettable. Thank you a lot for the recommendation. We are looking forward to welcome you back soon! Best Regards, Guest Relations Team
酒店回复: Dear Mrs. Kamila Sadowska, Thank you for taking the time to share your feedback regarding your recent stay at the Elounda Ilion Hotel. We appreciate your valuable insights, and we apologize for any inconvenience you experienced with the decoration of the room as you mentioned. According to your reservation you have booked a superior bungalow and this is what you were allocated upon arrival. You had one with the best view. Except that please keep in mid that all tour operators have the information about the hotel, facilities, rooms and photos of each. In the brochure is listed each room with photos so the room you have booked is in the brochure and shows how the room looks like. We are very sorry if you did not like it, but prior to your booking you had all the information. As far as the meals concerns, in our buffet we offer a menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. Except that we offer theme nights. We are sorry if we did not meet your taste preferences Madame. Following your comment about the staff in dining room, we are very surprised because we have always positive comments about the personnel, such as that they are very friendly, welcoming, smiling, and very professional. We take this fact you mentioned very seriously and will investigate to see what happened and made you fell like this. We searched our files and there was anything mentioned from you at all during your stay. We are very sorry for the feeling you had and we never had any complaint from your side during your stay and even not the day of your check out. At the reception desk when you were asked if everything was ok you just answered that all was ok and there was nothing to complain. If you had any complaint you should just come to the reception and discuss with us in order to find a solution together. Unfortunately after leaving the hotel and never come in to contact with us we cannot help to solve a situation. According to official specifications and regulations, the hotel fulfills more than the specified 4-star category standards. Unfortunately, the respective criteria differ from country to country. It is possible that there are some regulations here that are not mandatory in your country and vice versa. Our main aim is the guest satisfaction and our guests have nice, restful stay and feel like being home. Nevertheless, we thank you for your time and for your opinion, and hopefully we can still convince you through our offer and services. Hospitality is our top priority. We wish you a nice day! Best regards, Guest Relation Team
酒店回复: Dear Mr. 608matm, Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you had an excellent experience during your stay at Elounda Ilion Hotel. We take great pride in providing warm hospitality and ensuring that every aspect of your stay is nothing short of perfection. It's truly rewarding to know that our efforts contributed to making your stay unforgettable. We hope to welcome you back soon! Best Regards, Guest Relations Team
酒店回复: Dear aobiadek71, Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you had an excellent experience during your stay at Elounda Ilion Hotel. We take great pride in providing warm hospitality and ensuring that every aspect of your stay is nothing short of perfection. It's truly rewarding to know that our efforts contributed to making your stay unforgettable. We hope to welcome you back soon! Best Regards, Guest Relations Team
酒店回复: Dear Mr. adamlM3066QF, Thank you very much for your rating, even though it was not very positive. We are really sorry that, despite our best efforts to satisfy you, you have had bad impressions of our hotel. Herewith we would like to inform you that the pool has to be cleaned and refresh the water for our guests in order to swim in a bacteria free pool. We take care of their health because we are professionals. All hotels that take care and follow Haacp and Iso rules as we do and have the same opening hours of the pool. It is a standard procedure that needs time. As far as the drinks concerns we never said you cannot come and take drinks but are two drinks per person per order and this is to avoid queue. We do not think you would like to wait somebody infront of you ordering 10 drinks and you wait till you get served. All guests are the same for us and are equally served and respected. We are sorry if you did not like this procedure but all the other guests understood, agreed, and congratulated us for this. For sure there are also rules at your home country where you will have to follow. All this is done in order to serve guests quick and properly. We have to inform you that in our buffet we offer a menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. Except that we offer theme nights. We are sorry if we did not meet your taste preferences Sir. In order to offer high standards of services and keep our guests happy we offer snacks after breakfast and prior to lunch and dinner which we do exceptionally as other hotels do not offer this kind of service. We searched our files and there was anything mentioned from you at all during your stay. We are very sorry for the feeling you had and we never had any complaint from yourside during your stay and even not the day of your check out. At the reception desk when you were asked if everything was ok you just answered that all was ok and there was nothing to complain. If you had any complaint you should just come to the reception and discuss with us in order to find a solution together. Unfortunately after leaving the hotel and never come in to contact with us we cannot help to solve a situation. Our main aim is the guest satisfaction and our guests have nice, restful stay and feel like being home. Nevertheless, we thank you for your time and for your opinion, and hopefully we can still convince you through our offer and services. Hospitality is our top priority. Stay Safe Please! Your Ilion Hotel Team!
酒店回复: Cher Pascal56100, Merci beaucoup d’avoir choisi de séjourner à l’hôtel Elounda Ilion, même s’il est préoccupant que vous n’ayez pas été pleinement satisfait de votre expérience. Nous sommes heureux que vous ayez trouvé notre hôtel propre et notre personnel sympathique et que nous ayons très bien géré la situation de black-out. Vos suggestions concernant notre petit-déjeuner ont été notées et tous vos commentaires sont pris au sérieux. Nous espérons avoir une autre occasion de vous accueillir à nouveau et de prouver que nous pouvons faire mieux. Sinceres salutations
Υπέροχη διαμονή για την οικογένεια μου και μένα, ευρύχωρο δωμάτιο με όλα τα κομφόρ, άνεση στον ύπνο και καθαριότητα!!! Το εστιατόριο τρομερό με πλούσιο μπουφε πρωί και βράδυ,εξαιρετικά φιλικό προσωπικό με υπέροχη θέα!!! Ο χώρος τις πισίνα απίστευτα χαλαρωτικος και όμορφος, δεν σου κάνει καρδιά να φύγεις!!! Ευχαριστούμε πολύ περάσαμε υπέροχα!!!
平房的景色很棒。房间每天打扫，毛巾每天更换。床很舒服，空调工作正常。调酒师格雷戈里是那里最好的人，友善且善于交际。阿尔伯特也是。清洁女工们也面带微笑。这是一个优点。一半一半的食物。只有一次mousaka和suvlaki，根本没有希腊菜。你需要去小酒馆。食堂里经常缺东西。吃零食也是一个奇迹，因为它们没有添加。每天早上冰箱里放一瓶水，然后就不再放了。在酒吧里只需要付费。 除了酒吧的一个座位外，晚上没有音乐。没有动画。然而，酒店经理对任何带着玻璃杯或杯子来到餐厅外的人提高了嗓门，并从他手中夺走了杯子。客人们互相大声抱怨，所以这不仅仅是我的意见。主要是和语气有关。你可以平静地向大人解释，而不是把眼镜从他们手中夺走。虚弱的。到处都是上坡，所以你必须考虑到这一点。距市区较远，约3公里。没有海滩，所以如果没有车我们可能会很无聊。两颗星 - 一颗星是清洁女工的工作，另一颗星是 Grześ 和 Albert :) 以及美丽的景色
酒店风景优美。维护得很好而且干净。服务很好，微笑，勤奋，竭尽全力保证客人住得愉快。食物新鲜而且非常好。菜肴选择丰富。优越的地理位置，安静祥和的街区。步行即可到达最近的城镇。看看附近的其他酒店，我可以自信地说我们找到了最好的地方。
酒店可以看到美丽的海湾景色。酒店的位置肯定需要良好的流动性。酒店周围环境非常迷人，有植物、柑橘和橄榄树等。客房位于酒店主楼上方或下方。很多楼梯😀食物绝对是一个加分项，每个人都会找到适合自己的东西。饮料很好，很浓。遗憾的是，酒店附近没有入水平缓的海滩，距离最近的海滩有2公里多。我们也不知道游泳池只在上午 10 点到下午 6 点开放，下午 6 点后就关闭并用铁链围起来。 看起来很一般。 很明显，经理是自己指挥的，对客人没有任何灵活性。 他非常小心，不把菜带出食堂，我们甚至亲眼目睹他对一名员工进行激烈的指导，并在违反规定时表现出愤怒。 埃伦达市中心距离酒店有2公里，在那里您可以看到希腊风格的生活。出租车单程10欧元，公交车2欧元。对于酒店来说4星绝对是夸张的。最多 3 人。我不建议直接从酒店租车。我们收到的车几乎无法应付克里特岛的山区。租赁公司的那位先生非常粗鲁。
我推荐这家酒店。食物非常好，每个人都会找到适合自己的东西。每天都有水果、蔬菜、沙拉、各种形式的鸡蛋、薯条、蛋糕、羊角面包、肉、意大利面、米饭、面包、鱼、甜早餐（果酱、水果糖浆等）。菜单与波兰菜单类似。没有人会挨饿，即使是那些吃得不好的人。到处都很干净，房间每天都打扫得很仔细。工作人员非常友善且勤奋，我不知道不同的意见从何而来，他们尽可能多地发出声音。餐厅服务很快，每分钟都会添加食物。 7:15-10:00，晚10:00-10.30，午餐12:30-14:30，晚餐19:00-21:30，小吃几乎全天，饮料，冰淇淋。 ，维护良好，一尘不染的游泳池，开放至 18:30。
酒店坐落在一个非常迷人的地方。高级海景平房 - 景色令人惊叹。不过房间很一般，值得3星。两张单人床。装修很简单。房间每天都打扫得非常仔细。一周全包午餐的一小部分菜肴，每天几乎都一样。餐厅的工作人员笑容不太好，只有泳池酒吧的格雷戈里总是微笑着与客人交谈，还有接待处的女士。大多数日光浴床都被毛巾占据了，而且没有人在那里休息，他们只是挡住了日光浴床，工作人员没有对此做任何事情或核实。这家酒店95%的客人是波兰人。我对酒店的评价是一般，价格太高，只有美丽的景色才能挽救。
如果您正在寻找一家有儿童景点和沙滩的酒店，那么这家酒店不适合您。但这对于寻求和平、安静、清洁和秩序的人们来说并不是一个缺点。酒店的位置很漂亮。食物很好，虽然选择不是很广泛，但水果很多，服务很好。酒店很温馨，没有日光浴床的争吵。该地区没有酒吧、迪斯科舞厅等，您必须前往那里。我建议在隔壁租车。海滩距离酒店约300 m，很小，可以通过梯子（没有地面）从岩石海岸进入大海。注意海胆。值得带上面罩、通气管和脚蹼。如果你正在寻找水上摩托艇、滑水等水上景点，下面的酒店提供了这些景点（当然是收费的）——我推荐它。总的来说，在克里特岛的 4 次住宿（有时是 5 星级酒店）中，这家最符合我们的期望。
从房间看到的海景很美，食物也很美味。那些写关于早餐单调的意见的人可能每天都在家里吃自助餐。服务非常好，尤其是泳池酒吧的 Grigoris，他是一个非常好的人，尽管工作很辛苦，仍然微笑着，总是和我说话，问你怎么样。饮料美味，选择丰富。餐厅的服务也是一大优点，总是面带微笑。房间每天都打扫得很仔细，到处都很干净。泳池开放时间是10-18:30，不过这个时间已经足够了。我认为这次旅行很成功，我和我丈夫一定会再次入住这家酒店。非常感谢您如此热情地招待我们♥️🫶🏻
简而言之，酒店还可以，景色不错，经理很漂亮，2个人的酒吧又糟糕又烦人，即使不排队，也不会得到超过两杯，食物单调，水果，零食很少，失败，几乎不像照片中那样，海滩，没有，这意味着很远，是的，还有酒店的下降，垃圾，巨石和破损的日光浴躺椅，如果你想重置，那很酷，但游泳池的缺点是，开放得太晚了，关门太早了🤒
总体来说，酒店维护得很好，这一点一定很清楚。希腊的 4 颗星相当于法国的 3 颗星。酒店很干净，工作人员很友好（只有接待处的那位绅士会说法语）。我们在住宿期间遇到了三个问题：淋浴间排水问题、水槽水龙头坏了以及整个地区停电，但工作人员反应迅速，解决了问题。情况值得强调。酒店距离伊罗达（Elounda）市中心较远，在没有人行道的狭窄道路上行走，而且在阳光下行走有点复杂。酒店周围没有海滩，但距离海岸很近。幸运的是，有游泳池，虽然不是很大，但足够了。食物很好，种类很多，服务员很周到，也许太周到了，因为他们很快就把盘子拿走了……早餐的果汁是调味糖水。可应要求提供新鲜果汁（额外收费），例如自动售货机不提供的热巧克力（免费）。用餐期间，一瓶水需付费且不提供：3 欧元。不要忘记，您可以通过取车并将其归还给酒店来租用车辆。离开海边酒店底层左边很近的地方还有一家租赁公司，如果你没有什么短途旅行的话，这几乎是必备的。伊罗达是一个小市镇，附近最大的城镇是阿吉奥斯·尼古拉斯。在法国没有我们所理解的超市，但在 Agios 有迷你市场和 Lidl。看起来整个网站（房间和游泳池）的无线网络都工作得很好。房间还是比较大的，床品也比较充足。总之，我们喜欢它，但我们更喜欢克里特岛西部。