酒店回复: Good day!Thank you for the feedback, hope to see you soon
5.0分
情侣出游
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This hotel was a perfect stop on the way from Johannesburg to Durban. It is located at a major service center complex off the N3 highway with a 24 hour food court, petrol station and a Mugg N Bean restaurant on site. We received a welcome bottle of complimentary wine as Marriott Bonvoy Elite members and also a 20% discount voucher for Mugg N Bean breakfast. Definitely a positive stay overall.
3.0分
家庭亲子
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Convenient and safe stop on N3 as an overnighter. Staff very friendly. Room was clean but needs a little T&C especially the bathroom. No on site dining but next door is a 24 hr quick service food court and in the morning you get a 20% voucher for Mugg and Bean.
3.0分
朋友出游
There are several restaurants right next door.
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酒店回复: Good DayThank you for your review. We hope to see you soon.RegardsProtea Hotel Montrose Team
酒店很好，TRIP平台非常差的入住体验。 我们疲惫地到达酒店，前台有我们的预定信息但是否认我们是预付款的，我出示我的预订单，上面清楚显示已预付全款且包含早餐，但是酒店电脑显示的是未付款。没办法只有另行付款办理入住。 随后联系Trip 平台，被告知Trip是通过第三方所谓合作伙伴预订的,他们又联系了当地的合作伙伴，最终前台才确认收了我们两次费用。 Trip客服随后又打来电话，表示是酒店前台没看清订单，，而我完全不认同这种解释。我清楚看到酒店的电脑显示我们是未付款预定。 应该是Trip当地合作伙伴没有责任心所导致的。 另外就是酒店完全没有餐厅，根本不提供早餐，凡是入住的客人都可以得到20%折扣的优惠券在旁边加油站服务区的快餐厅购买餐饮，餐饮很便宜。而我们预定的含早餐的住宿白白浪费接近200港币。（ 我的收银小票显示，客房单价为1178ZAR ,而我实际支付的所谓含早餐的价格为627港币）。
这家酒店太旧了，前台员工的态度让我感觉我打扰到她了。我给她看了我已经通过 Trip 支付了全款的凭证，她却还要我重新支付。
房间的房卡没法用，只给了我一把实体钥匙。我等了20分钟，工作人员才七手八脚地找到大门遥控器，我才得以离开酒店去买吃的。
没有淋浴设备，浴缸也小得可怜。
房间铺着地毯——感觉很脏。
位置便利，住宿体验非常愉快。
交通位置非常方便，但白天和晚上的货运交通产生一些噪音污染。
This hotel was a perfect stop on the way from Johannesburg to Durban. It is located at a major service center complex off the N3 highway with a 24 hour food court, petrol station and a Mugg N Bean restaurant on site. We received a welcome bottle of complimentary wine as Marriott Bonvoy Elite members and also a 20% discount voucher for Mugg N Bean breakfast. Definitely a positive stay overall.
Convenient and safe stop on N3 as an overnighter. Staff very friendly. Room was clean but needs a little T&C especially the bathroom. No on site dining but next door is a 24 hr quick service food court and in the morning you get a 20% voucher for Mugg and Bean.
There are several restaurants right next door.