They charged us $150.00 pet fee and when we checked out this morning the website said $25.00.
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酒店回复: Dear Jennifer,Thank you for taking the time to share your feedback with us. We understand how important transparency is when it comes to fees and charges, and we appreciate you bringing this to our attention.We strive to ensure all our guests have clear information about our policies and pricing. Your comments help us identify areas where we can improve our communication and ensure consistency across all platforms.We value every guest's experience and take feedback like yours seriously as we work to provide better service. We hope to have the opportunity to regain your trust on your next visit and deliver the welcoming, straightforward experience you deserve.Warm regards,Guest Experience Team
5.0分
其他
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Second time staying here
My second time staying here. Great location, quiet, clean, and comfortable. Room and bathroom super clean, staff incredible friendly. Had some quiet time outside after complimentary breakfast.
Walmart and places to eat right across the highway.
Kreb Up Frag Out.
3.0分
家庭亲子
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The people were nice, rooms need to be updated and the bathrooms need an update as well. The breakfast ran out of certain foods like milk, have extra to restock.
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酒店回复: Dear Stephanie,Thank you for taking the time to share your experience with us. We're so glad to hear that our team made a positive impression during your stay – providing warm, welcoming service is something we take great pride in.We appreciate your feedback about our facilities and breakfast offerings. Your comments help us identify areas where we can continue to enhance the guest experience, and we're committed to making improvements that matter to our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Guest Experience Team
4.0分
朋友出游
Pillows were to big stiff neck. Some of the restaurant food was ok some not so much. Staff was friendly.
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酒店回复: Dear Tim,Thank you for your great review and rating! We're so glad to hear our staff made a positive impression with their friendly service. Creating a welcoming atmosphere is incredibly important to us, and it's wonderful to know that came through during your stay.We appreciate your feedback about the pillows and dining options. Your comments help us continue to enhance the guest experience, and we're always working to ensure every aspect of your stay meets expectations.We hope to welcome you back to Days Inn & Suites by Wyndham Sutton Flatwoods soon!Warm regards,Guest Experience Team
5.0分
其他
I stay here whenever I travel to PA. Rooms are always clean and the staff friendly. Easy access to the Interstate.
5.0分
其他
Great hotel with a great view. Very quiet peaceful night rest. Good breakfast and nice lobby and view
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酒店回复: Dear Wade,Thank you so much for the perfect rating and wonderful review! We're thrilled that you had such a great experience with us.We're delighted you enjoyed the beautiful views, found your accommodations peaceful for a restful night, and appreciated our breakfast offerings. It's fantastic to hear that our lobby and scenic surroundings made such a positive impression on you.We'd be delighted to welcome you back on your next trip and look forward to providing you with another excellent stay!Warm regards,Guest Experience Team
3.0分
其他
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The room had a strong chemical smell and made me sick. The AC was in the corner and didn’t cool the room. There was not a microwave in the room, it was with the ice machine-NOT.
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酒店回复: Dear Sonya,Thank you for taking the time to share your experience with us. We appreciate your feedback and understand this wasn't the comfortable stay you were expecting.We're committed to ensuring all our guest rooms provide a pleasant and comfortable environment for our guests. Your comments about room comfort and amenities help us focus on areas where we can enhance the guest experience.We hope to have the opportunity to regain your trust on your next visit and would love the chance to provide you with a much better experience in the future.Warm regards,Guest Experience Team
1.0分
商务出差
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The ******* component was terrible. I booked my trip on 8/20 for 9/10 arrival. Upon checking in on 9/10 the reservation was not there on the hotel's end as ******* apparently never sent the confirmation over to the hotel. I waited 90 minutes late evening before the front desk was able to reach someone at ******* (they hung up on him the first time, second time was no better and claimed it might take three hours for the confirmation to be sent to the hotel). So then I had to call ******* and after stressing out too long over this problem it was decided canceling the reservation and booking it directly was the best option from a stop wasting time approach because we needed to go to bed and get up early. The total price was vastly higher and disappointing and too much time wasted. Very unfortunate as ******* has been great previously with multiple recent bookings over the last three months but now I am considering not using this service any longer.
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酒店回复: Dear Robert,Thank you for taking the time to share your experience with us. We're so sorry that your arrival didn't go as smoothly as expected, and we truly appreciate your patience during what must have been a frustrating evening.We understand how important it is for our guests to have a seamless check-in process, especially when arriving after a long day of travel. While booking platform communications can sometimes present challenges, we're committed to ensuring every guest feels welcomed and taken care of from the moment they arrive.We're grateful that our front desk team worked diligently to resolve the situation and get you settled in for the night. Your feedback helps us continue improving our processes to better serve our guests.We hope to have the opportunity to regain your trust on your next visit and provide you with the smooth, comfortable experience you deserve.Warm regards,Guest Experience Team
5.0分
家庭亲子
Breakfast was excellent. Bed was comfortable. Very good stay especially for the price.
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酒店回复: Dear Angela,Thank you so much for the fantastic review and perfect rating! We're thrilled to hear you enjoyed our breakfast and had such a comfortable night's rest. Providing great value and a welcoming experience is exactly what we aim for, and it's wonderful to know we delivered.We truly appreciate you choosing Days Inn & Suites by Wyndham Sutton Flatwoods, and we can't wait to welcome you back on your next trip to the area!Warm regards,Guest Experience Team
健身设备很齐全。对于需要舒适的床和热水澡的过夜旅客来说，这里再完美不过了。
They charged us $150.00 pet fee and when we checked out this morning the website said $25.00.
Second time staying here
My second time staying here. Great location, quiet, clean, and comfortable. Room and bathroom super clean, staff incredible friendly. Had some quiet time outside after complimentary breakfast.
Walmart and places to eat right across the highway.
Kreb Up Frag Out.
The people were nice, rooms need to be updated and the bathrooms need an update as well. The breakfast ran out of certain foods like milk, have extra to restock.
Pillows were to big stiff neck. Some of the restaurant food was ok some not so much. Staff was friendly.
I stay here whenever I travel to PA. Rooms are always clean and the staff friendly. Easy access to the Interstate.
Great hotel with a great view. Very quiet peaceful night rest. Good breakfast and nice lobby and view
The room had a strong chemical smell and made me sick. The AC was in the corner and didn’t cool the room. There was not a microwave in the room, it was with the ice machine-NOT.
The ******* component was terrible. I booked my trip on 8/20 for 9/10 arrival. Upon checking in on 9/10 the reservation was not there on the hotel's end as ******* apparently never sent the confirmation over to the hotel. I waited 90 minutes late evening before the front desk was able to reach someone at ******* (they hung up on him the first time, second time was no better and claimed it might take three hours for the confirmation to be sent to the hotel). So then I had to call ******* and after stressing out too long over this problem it was decided canceling the reservation and booking it directly was the best option from a stop wasting time approach because we needed to go to bed and get up early. The total price was vastly higher and disappointing and too much time wasted. Very unfortunate as ******* has been great previously with multiple recent bookings over the last three months but now I am considering not using this service any longer.
Breakfast was excellent. Bed was comfortable. Very good stay especially for the price.