Toilet was disgusting. Blood smeared on front of toilet seat. Feces covered the rim of the bowl. I left 4hrs. after arrival.
展开
酒店回复: Hello michael,We sincerely apologize for the unpleasant experience you encountered during your stay. Cleanliness is a top priority for us, and your feedback is crucial for maintaining our standards. We appreciate you bringing this to our attention. Your comments will be shared with our team to improve future guest experiences. Thank you for your input, and we wish you safe travels on your future journeys.
4.0分
其他
展开
Staff was very nice. The ice machine was getting replaced and the wall unit needed to be replaced. ( which the hotel told us at checkout.)
Major hotel with a small town feel
展开
酒店回复: Dear Guest,Thank you for sharing your experience with us! We’re so glad to hear that you found our staff friendly and that you appreciated the welcoming, small-town feel of our hotel. We appreciate your understanding regarding the ice machine and wall unit. We hope to welcome you back soon to enjoy those updates!
5.0分
其他
Is it the best hotel in Olney , love all from customers service to room cleanness
. You Need to check it out
展开
酒店回复: Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive review. Our team continuously strives to exceed your expectations and looks forward to hosting you in the future.
3.0分
其他
Yes, but I have stayed at this hotel five times this year and the ice machine has not worked for any of those stays. It is an essential for travelers.
展开
酒店回复: Hello Donald,Thank you for your feedback regarding the ice machine. We understand its importance for travelers and appreciate your loyalty to our hotel. Your comments will be noted for future improvements, and we encourage you to share your concerns directly with management during your next visit. We hope to provide a better experience on your upcoming stays.
3.0分
其他
展开
Breakfast was all carbs. Entry area had overwhelming smell of various fragrances. Construction on parking lot was poorly marked and unsafe. Friendly front desk manager.
展开
酒店回复: Hello Brian,Thank you for sharing your feedback. We appreciate your comments regarding breakfast options and will certainly pass your suggestions along to the culinary team. The fragrance in the entry area and the parking lot situation are also noted, and we will review this with our facilities team to enhance the guest experience. We're glad to hear you received friendly service from our front desk manager. Your insights are valuable as we strive to improve our services and atmosphere for all guests.
4.0分
其他
Nothing special, good for gerring some rest before finishing our trip.
展开
酒店回复: Hello Jerry,Thank you for sharing your experience with us. We’re glad to hear that you found the hotel suitable for a restful pause during your travels. We appreciate your feedback and hope you enjoyed the rest of your trip. Your impressions help us to continuously improve and enhance the experience for all our guests.
5.0分
其他
Room was very clean also the lobby and areas. Very nice staff
展开
酒店回复: Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.
5.0分
情侣出游
People was great. Letting us park our bike up under the awning/up by the front door
展开
酒店回复: Hello Shelley,Thank you for your kind words about our staff! We're glad to hear that you had a positive experience parking your bike conveniently. We always strive to make our guests feel welcome and comfortable during their stay. Your feedback about the service is truly appreciated and helps us maintain our standards. We hope to welcome you back again soon and wish you safe travels on your next adventure!
5.0分
其他
展开
Be prepared for interrogations
My stay was fine, however around 10:30 pm, I mentioned to one of the employees there was a lot of noise in the hall (kids running and yelling, adults speaking loudly, walls or doors being hit or run into) and wondered what was going on, a short while later, 10:45 pm a different employee, a male, came knocking on my door to inquiring I complained, at least that is what I was told he wanted when I asked a female employee if she was aware he had knocked on my door, I was in the bathroom getting in the shower and a friend was there with me and she told me who was at the door. I find it a little odd that the male employee would come to question a venal guest, late at night, about her inquiring why it was so noisy. Kind of intimidating to be honest. At least this stay they didn’t track every time I left and came back to the hotel like they have before
展开
酒店回复: Dear Guest, Thank you for sharing your feedback. We appreciate your insights regarding the noise during your stay and the interaction you had with our staff. It's important for our guests to feel comfortable, and we take your comments seriously. We strive to create a welcoming environment and your experience will be taken into account for future training opportunities. Thank you again for your input, and we hope you consider staying with us in the future.
5.0分
其他
Parking lot was safe
Lots of work vehicles
展开
酒店回复: Hi Tonya,It’s good to know you felt the parking lot was safe. We appreciate your feedback and will continue to monitor the area to ensure a secure and convenient experience for all our guests. We hope to hear more from you on your next visit.
Toilet was disgusting. Blood smeared on front of toilet seat. Feces covered the rim of the bowl. I left 4hrs. after arrival.
Staff was very nice. The ice machine was getting replaced and the wall unit needed to be replaced. ( which the hotel told us at checkout.)
Major hotel with a small town feel
Is it the best hotel in Olney , love all from customers service to room cleanness
. You Need to check it out
Yes, but I have stayed at this hotel five times this year and the ice machine has not worked for any of those stays. It is an essential for travelers.
Breakfast was all carbs. Entry area had overwhelming smell of various fragrances. Construction on parking lot was poorly marked and unsafe. Friendly front desk manager.
Nothing special, good for gerring some rest before finishing our trip.
Room was very clean also the lobby and areas. Very nice staff
People was great. Letting us park our bike up under the awning/up by the front door
Be prepared for interrogations
My stay was fine, however around 10:30 pm, I mentioned to one of the employees there was a lot of noise in the hall (kids running and yelling, adults speaking loudly, walls or doors being hit or run into) and wondered what was going on, a short while later, 10:45 pm a different employee, a male, came knocking on my door to inquiring I complained, at least that is what I was told he wanted when I asked a female employee if she was aware he had knocked on my door, I was in the bathroom getting in the shower and a friend was there with me and she told me who was at the door. I find it a little odd that the male employee would come to question a venal guest, late at night, about her inquiring why it was so noisy. Kind of intimidating to be honest. At least this stay they didn’t track every time I left and came back to the hotel like they have before
Parking lot was safe
Lots of work vehicles