Breakfast was all carbs. Entry area had overwhelming smell of various fragrances. Construction on parking lot was poorly marked and unsafe. Friendly front desk manager.
展开
酒店回复: Hello Brian,Thank you for sharing your feedback. We appreciate your comments regarding breakfast options and will certainly pass your suggestions along to the culinary team. The fragrance in the entry area and the parking lot situation are also noted, and we will review this with our facilities team to enhance the guest experience. We're glad to hear you received friendly service from our front desk manager. Your insights are valuable as we strive to improve our services and atmosphere for all guests.
5.0分
情侣出游
People was great. Letting us park our bike up under the awning/up by the front door
展开
酒店回复: Hello Shelley,Thank you for your kind words about our staff! We're glad to hear that you had a positive experience parking your bike conveniently. We always strive to make our guests feel welcome and comfortable during their stay. Your feedback about the service is truly appreciated and helps us maintain our standards. We hope to welcome you back again soon and wish you safe travels on your next adventure!
5.0分
其他
展开
Be prepared for interrogations
My stay was fine, however around 10:30 pm, I mentioned to one of the employees there was a lot of noise in the hall (kids running and yelling, adults speaking loudly, walls or doors being hit or run into) and wondered what was going on, a short while later, 10:45 pm a different employee, a male, came knocking on my door to inquiring I complained, at least that is what I was told he wanted when I asked a female employee if she was aware he had knocked on my door, I was in the bathroom getting in the shower and a friend was there with me and she told me who was at the door. I find it a little odd that the male employee would come to question a venal guest, late at night, about her inquiring why it was so noisy. Kind of intimidating to be honest. At least this stay they didn’t track every time I left and came back to the hotel like they have before
展开
酒店回复: Dear Guest, Thank you for sharing your feedback. We appreciate your insights regarding the noise during your stay and the interaction you had with our staff. It's important for our guests to feel comfortable, and we take your comments seriously. We strive to create a welcoming environment and your experience will be taken into account for future training opportunities. Thank you again for your input, and we hope you consider staying with us in the future.
4.0分
商务出差
All work no play
Its ok considering I'm here for work.
展开
酒店回复: Dear Guest,Thank you for sharing your thoughts with us. We appreciate your understanding and are glad to hear that your visit serves its purpose. If there’s anything specific you think could enhance your experience during your stay, please don't hesitate to share your feedback with us. We value your input as it helps us improve for future guests. Safe travels on your work journey!
3.0分
家庭亲子
展开
First off, I booked for 2 queen beds for 2 nights. Upon entering the room, I noticed that they were full sized beds. (My partner is bigger so this was not ideal) I asked front desk if we can get moved to a room with queen beds. He insisted that they were queens… I even offered for him to follow me up there to see fit himself! I was tired and didn’t want to argue so I just ****** it up.
Additionally, the walls are very thin and you can hear everything across the hallway and next door. Neighbors were up til all hours of the morning so I didn’t sleep much.. probably won’t book here anymore. I’d rather spend the extra money and get a room down the road at the other hotel..
展开
酒店回复: Hello Cara, We're sorry to hear about the bedding issue you experienced during your stay. Our room configurations are specified to hotel industry standards, and we apologize for any inconvenience this may have caused. Regarding the noise concerns, we understand the importance of a peaceful night's rest and will share your feedback with the appropriate team for further review. Your comments are valuable to us as we continuously strive to enhance our guests' experiences.
3.0分
家庭亲子
展开
The toilet in my room wouldn’t flush and ran all night. I had my three kids with me and had been driving all day. We left about 330 am so I didn’t say anything as we were only using the room for sleeping.
展开
酒店回复: Hello Sami, We're sorry to hear about the issue you experienced during your stay. Your feedback is important to us, and we encourage guests to reach out during their stay so we can address any concerns promptly. We value your time with us and hope to welcome you back for a more enjoyable stay in the future.
4.0分
家庭亲子
展开
We've stayed at this property dozens of times over the years. It had deteriorated so much a few years ago we quit staying here. They recently changed ownership and we stayed there twice in the last 3 weeks. They are remodeling and it is improving, especially the smell. With that said, they still have quite a bit to do. Our room had two bedrooms and the door between the two was missing the door handle, would not shut or latch and made a loud popping noise when opened. The ice machine and washer/dryer were out three weeks ago and were still inoperable when we checked out this morning. For slightly more, there is a brand new hotel in town that is way nicer. If you're on a budget, there are a couple of mom and pop motels that are much cheaper yet still clean and decent. Last minor issue was that check out is 11 am yet we went out for breakfast and returned at 10 to pack up only to find our key cards had been deactivated, otherwise staff and service was good.
展开
酒店回复: Hello Thomas,We appreciate your continued loyalty to our hotel and are glad to hear you noticed the improvements during your recent stays. Your feedback on the room issues is valuable to us, and we'll address these with the maintenance team. We apologize for the inconvenience with the amenities and key card deactivation. We hope you'll consider giving us another chance in the future.
3.0分
家庭亲子
Remodeling but still many things inoperable. No ice machines, laundry out of order, no vending machines, door missing handle and lock etc.
展开
酒店回复: Hello Thomas, We appreciate your feedback and apologize for any inconvenience you experienced. We are in the process of making improvements to enhance our guests' experience. For any future visits, we recommend reaching out to our management to address any concerns and ensure a more enjoyable stay.
2.0分
其他
展开
The windows were so dirty you couldn't see out. The 1st room we were given had 2 TV 's, one on the wall and one laying on the dresser. Neither worked. Ice machine had a note "out of order, see manager for ice" He said his bag of ice was empty.
展开
酒店回复: Hello Roger,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us and has been shared with the relevant departments for review. Our team is constantly working to ensure all facilities are in top condition for our guests' comfort. We appreciate you bringing these matters to our attention to help us improve our services and facilities.
4.0分
家庭亲子
It was clean and friendly staff. The only thing that was disappointing was the continental breakfast. Coffee excellent
展开
酒店回复: Hello Kathy,We appreciate your positive feedback on our cleanliness and friendly staff. We have taken note of your comments regarding the breakfast and will share them with our team for further improvement. Our quality coffee is something we take pride in. Thank you for bringing your experience to our attention.
Breakfast was all carbs. Entry area had overwhelming smell of various fragrances. Construction on parking lot was poorly marked and unsafe. Friendly front desk manager.
People was great. Letting us park our bike up under the awning/up by the front door
Be prepared for interrogations
My stay was fine, however around 10:30 pm, I mentioned to one of the employees there was a lot of noise in the hall (kids running and yelling, adults speaking loudly, walls or doors being hit or run into) and wondered what was going on, a short while later, 10:45 pm a different employee, a male, came knocking on my door to inquiring I complained, at least that is what I was told he wanted when I asked a female employee if she was aware he had knocked on my door, I was in the bathroom getting in the shower and a friend was there with me and she told me who was at the door. I find it a little odd that the male employee would come to question a venal guest, late at night, about her inquiring why it was so noisy. Kind of intimidating to be honest. At least this stay they didn’t track every time I left and came back to the hotel like they have before
All work no play
Its ok considering I'm here for work.
First off, I booked for 2 queen beds for 2 nights. Upon entering the room, I noticed that they were full sized beds. (My partner is bigger so this was not ideal) I asked front desk if we can get moved to a room with queen beds. He insisted that they were queens… I even offered for him to follow me up there to see fit himself! I was tired and didn’t want to argue so I just ****** it up.
Additionally, the walls are very thin and you can hear everything across the hallway and next door. Neighbors were up til all hours of the morning so I didn’t sleep much.. probably won’t book here anymore. I’d rather spend the extra money and get a room down the road at the other hotel..
The toilet in my room wouldn’t flush and ran all night. I had my three kids with me and had been driving all day. We left about 330 am so I didn’t say anything as we were only using the room for sleeping.
We've stayed at this property dozens of times over the years. It had deteriorated so much a few years ago we quit staying here. They recently changed ownership and we stayed there twice in the last 3 weeks. They are remodeling and it is improving, especially the smell. With that said, they still have quite a bit to do. Our room had two bedrooms and the door between the two was missing the door handle, would not shut or latch and made a loud popping noise when opened. The ice machine and washer/dryer were out three weeks ago and were still inoperable when we checked out this morning. For slightly more, there is a brand new hotel in town that is way nicer. If you're on a budget, there are a couple of mom and pop motels that are much cheaper yet still clean and decent. Last minor issue was that check out is 11 am yet we went out for breakfast and returned at 10 to pack up only to find our key cards had been deactivated, otherwise staff and service was good.
Remodeling but still many things inoperable. No ice machines, laundry out of order, no vending machines, door missing handle and lock etc.
The windows were so dirty you couldn't see out. The 1st room we were given had 2 TV 's, one on the wall and one laying on the dresser. Neither worked. Ice machine had a note "out of order, see manager for ice" He said his bag of ice was empty.
It was clean and friendly staff. The only thing that was disappointing was the continental breakfast. Coffee excellent