The room was dirty (hair in the shower, shower door covered in soap scum, dirty towels, toenail clippings on the floor around beds), and the breakfast provided was pitiful (bread, cereal, pancakes, yogurt, juice). At 7am, the breakfast area was empty of items. When the attendant refilled the area, he only refilled the juice and sat out 3 more yogurt containers for a hotel that was full.
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酒店回复: Dear Hannah,We regret to hear about the cleanliness and breakfast issues you encountered. This does not reflect our usual standards, and we will review these matters with our team to ensure improvements are made. Your feedback is valuable and helps us do better.Sincerely,Management Team.
2.0分
商务出差
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New but not maintained well
The good news? The hotel is new. Otherwise, expect the absolute minimum on every fronts. "Breakfast" was 2 containers of yogurt, a bowl of orange, two pieces of toast, and fruit loops or raisin bran. Broken pancake machine (in a brand new hotel??). The "pool" is about 10x10. The bed sheets were not washed and hairs were found all over them and the shower and bathroom. Gross.
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酒店回复: Dear Kevin,Thank you for taking the time to share your feedback. We are glad to know you appreciated the newness of our property, but we are very sorry to hear that your overall experience did not meet expectations. Cleanliness and comfort are top priorities for us, and we sincerely apologize for the condition of your room upon arrival. This does not reflect our usual standards, and we will be addressing this with our housekeeping team immediately. Regarding breakfast, we regret that the offerings and equipment did not meet your expectations. Your comments are valuable as we review our selections and ensure that all amenities, including the pancake machine, are fully functional for our guests. We also acknowledge your feedback on the pool size and will ensure that it is clearly represented in our descriptions to set accurate expectations.Sincerely,Management Team
5.0分
其他
We haven’t had breakfast yet. Will update once we do! So far we are pleased.
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酒店回复: Dear Guest,Thank you for sharing your early impressions. We’re glad to hear you’re pleased so far, and we hope your breakfast experience adds to an enjoyable stay.Best regards,Management Team
2.0分
其他
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Ehh
There is no breakfast at all.. so idk why advertise that. The chemicals used for cleaning is too strong. Very unfriendly management. Freakin smile or something jeez.
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酒店回复: Dear Jason,Thank you for sharing your feedback. We sincerely apologize that the advertised breakfast was not available, that the cleaning chemicals were too strong, and for any negative interactions with our management team. Your comments have been shared with the appropriate departments so that these issues can be addressed and improvements can be made. We regret the inconvenience and discomfort you experienced and appreciate you bringing these matters to our attention.Sincerely,Management Team
2.0分
其他
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Just going to see my son and got tired
I don't like to let people know when I'm traveling alone but when I do I usually book ahead of time and request a upper floor well I didn't book ahead as I was driving to see my son who is military and having seen him since December. 1st I couldn't get a room on the upper floor because the bottom wasn't "sold out" and when I entered the smoke detector wasn't there just a hole in the ceiling the AC unit is worn out while it wasn't dirty I still felt uncomfortable being on the 1st floor.
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酒店回复: Dear Taoshia,Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations, especially regarding your room placement, missing smoke detector, and the AC unit. Your comments are important and will be addressed with our management and maintenance teams to ensure a safer and more comfortable stay for future guests. We sincerely apologize for the discomfort you experienced.Sincerely,Management Team
1.0分
商务出差
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The room smelled terrible and was incredibly unclean. Someone left a snail trail on the blanket (iykyk) The floors were filthy. The bathroom was disgusting. The “complimentary” continental breakfast was nothing but TANG, a few yogurts, empty cereal containers and a basket of instant oatmeal. AVOID at all cost.
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酒店回复: Dear Danielle,We are sincerely sorry to hear about the deeply unsatisfactory experience you had. The conditions you described—especially the cleanliness issues and the unacceptable state of the linens and bathroom—are completely inexcusable and fall far below the standards any guest should expect. Your description of the breakfast offering is also very concerning, and we apologize that what was advertised as complimentary did not meet even the most basic expectations.Sincerely,Management Team
5.0分
其他
The breakfast area was blocked off with caution tape
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酒店回复: Dear Nicole,We’re sorry for the inconvenience caused by the breakfast area being temporarily blocked off. This was likely due to maintenance or cleaning, and we appreciate your understanding as we work to ensure a safe and pleasant environment for our guests.Sincerely,Management Team
5.0分
其他
This was a quick trip to pick our daughter up from college and this was a fantastic place to stay for the night. The room was clean and huge.
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酒店回复: Dear Patrick,Thank you for the great feedback! We're so glad to hear your room was spacious and clean—perfect for your quick trip. We hope your visit with your daughter went well and look forward to welcoming you again in the future! Safe travels!Best Regards,Management TeamAsk ChatGPT
4.0分
情侣出游
Very clean and comfortable stay!!!
Staff needs to learn what customer service is!
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酒店回复: Dear Austin,Thank you for your feedback! We're happy to hear you had a clean and comfortable stay. However, we sincerely apologize if your experience with our staff did not meet expectations. Providing warm, professional customer service is a top priority, and your comments will be shared with our team for training and improvement. We appreciate you bringing this to our attention and hope to provide a better all-around experience on your next visit.Best Regards,Management Team
5.0分
其他
Last minute decision to stay and it was a great choice, the room was clean, up to date and quiet. Staff was very friendly.
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酒店回复: Dear Guest,We're so glad you enjoyed your stay in our newly remodeled rooms at Quality Inn Tallapoosa! It was a pleasure to host you, and we appreciate your kind words about the amenities. We hope to welcome you back again soon!
The room was dirty (hair in the shower, shower door covered in soap scum, dirty towels, toenail clippings on the floor around beds), and the breakfast provided was pitiful (bread, cereal, pancakes, yogurt, juice). At 7am, the breakfast area was empty of items. When the attendant refilled the area, he only refilled the juice and sat out 3 more yogurt containers for a hotel that was full.
New but not maintained well
The good news? The hotel is new. Otherwise, expect the absolute minimum on every fronts. "Breakfast" was 2 containers of yogurt, a bowl of orange, two pieces of toast, and fruit loops or raisin bran. Broken pancake machine (in a brand new hotel??). The "pool" is about 10x10. The bed sheets were not washed and hairs were found all over them and the shower and bathroom. Gross.
We haven’t had breakfast yet. Will update once we do! So far we are pleased.
Ehh
There is no breakfast at all.. so idk why advertise that. The chemicals used for cleaning is too strong. Very unfriendly management. Freakin smile or something jeez.
Just going to see my son and got tired
I don't like to let people know when I'm traveling alone but when I do I usually book ahead of time and request a upper floor well I didn't book ahead as I was driving to see my son who is military and having seen him since December. 1st I couldn't get a room on the upper floor because the bottom wasn't "sold out" and when I entered the smoke detector wasn't there just a hole in the ceiling the AC unit is worn out while it wasn't dirty I still felt uncomfortable being on the 1st floor.
The room smelled terrible and was incredibly unclean. Someone left a snail trail on the blanket (iykyk) The floors were filthy. The bathroom was disgusting. The “complimentary” continental breakfast was nothing but TANG, a few yogurts, empty cereal containers and a basket of instant oatmeal. AVOID at all cost.
The breakfast area was blocked off with caution tape
This was a quick trip to pick our daughter up from college and this was a fantastic place to stay for the night. The room was clean and huge.
Very clean and comfortable stay!!!
Staff needs to learn what customer service is!
Last minute decision to stay and it was a great choice, the room was clean, up to date and quiet. Staff was very friendly.