We have stayed at this hotel while visiting family for over 25 years. The location is ideal, the room was clean and the bed was comfortable. The heater worked. The staff was friendly.
The facility is tired, needing some updates and upgrades. We appreciate the breakfast offerings, but were disappointed that the eggs were of poor quality, the waffle maker was broken, the coffee tasted like a watered down cardboard.
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酒店回复: Thank you for taking the time to leave a review regarding your most recent stay with us. I am thrilled to hear that you had a good experience with our staff and the quality of your room! I would like to apologize for the dissatification of the breakfast we hope to host you again to meet all of your needs!
3.0分
家庭亲子
There was no fan in the bathroom and the A/C unit made popping noises all night. Didn’t get much sleep because of it
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酒店回复: Thank you for taking the time to leave a review regarding your most recent stay. I'm sorry you experienced that with the A/C unit and we will be working on getting that corrected. We do hope to host you again in the future to provide a better experience.
1.0分
其他
We're kept out of our roome due to Police activity.Outside door had the lock cut out. No security
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酒店回复: Thank you for taking your time to leave a review regarding your most recent stay. We would like to apologize regarding the exterior locks we are currently in the process of having them fixed. We hope to host you again in the future to provide you with a better experience.
5.0分
朋友出游
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Room was clean and comfortable. Staff was awesome. The young lady at the front desk was very kind. I spoke with her when making reservation. I talked her ear off being nervous about my sons wedding that weekend. She truly brought my anxiety down.
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酒店回复: Thank you for taking the time to leave a review regarding your most recent stay! Im thrilled that we were able to meet all of your needs and you had an enjoyable stay! I'll be showing the staff that assisted you and show her the compliment from you. We hope to host you again in the future!
4.0分
家庭亲子
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It was great that they let us check in a bit early to accommodate our needs. Unfortunately, one big problem was that my room was right next to the Interstate highway, which was so loud all night that I had trouble sleeping. One other thing is that the amount I was billed is higher than the amount they showed me on the printout when I checked out.
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酒店回复: Thank you for taking the time to leave a review regarding your most recent stay! I’d like to apologize regarding the noice from the highway, we have been searching hard on how to eliminate that issue as we speak. We hope you enjoyed the remaining part of your stay and hope to host you again in the future!
3.0分
家庭亲子
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Parking was simple. Biggest downfall was the lack of cleaning. Pool was not well maintained, carpet on stairs and hall not vacuumed the 5 days we were there. Air conditioning was good.
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酒店回复: Thank you for taking the time to leave a review regarding your most recent stay. I would like to apologize for the downfalls you experienced during your stay. I would like to address that the vacuum we use to complete stairs and hallways is a quieter one, so as not to disturb guests, this could be why it wouldn't sound as that it was being completed. We have a checklist that is completed daily. Regarding the pool, we have staff check it daily. We will take your feedback and continue to improve on these issues. We hope to host you again in the future to provide you with a better experience.
4.0分
情侣出游
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We have stayed at this hotel for many years, even through the change of hands! We stay here because of location and convenience to family. The staff has always been kind and courteous. Our room has been good to very good most times. Our room was clean and comfortable this past stay.
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酒店回复: Thank you for taking the time to leave a review regarding your most recent stay with us! I'm thrilled that my staff were kind and courteous during your stay, and your room met your expectations. I will be forwarding the feedback to the staff to show them their hard work is recognized. We look forward to hosting you again in the future!
5.0分
其他
The room was wonderful—clean, comfortable, and welcoming. The complimentary breakfast was a real treat and a perfect start to the day. Highly recommend!
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酒店回复: I'm thrilled to hear you had a great experience with us during your stay! I'll be forwarding your feedback to the staff as we strive to continuously improve. We hope to host you again in the future!
4.0分
家庭亲子
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Called the night of our stay to let them know we would be in late and the guy we spoke to wasn't the friendliest. Other than that everything was descent and we were only at the property for less than 10 hours.
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酒店回复: Thank you for taking the time to leave a review regarding your most recent stay. I'm glad you had a good stay while you were here. Your feedback is important to us, and I will use your review as a learning experience to provide exceptional service in the future.
4.0分
家庭亲子
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It was a comfortable stay. Beds felt good, bathroom was clean and functional. Housekeeping missed a hair tie and a piece of dogfood on the carpet, but otherwise the room was clean. Breakfast was a little less than average. Waffles had a weird color, instant eggs were a little watery, sausage wasn’t very warm.
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酒店回复: Thank you for taking the time to leave a review. I want to apologize for the quality of the breakfast, but I will explain the reasons for it. The waffles that day were flavored, resulting in a different color batter. The liquid for the eggs is the butter within the eggs to keep them moist. Hope this information helps! I am thrilled that the room was comfortable for you during your stay. We do hope to host you again in the future!
We have stayed at this hotel while visiting family for over 25 years. The location is ideal, the room was clean and the bed was comfortable. The heater worked. The staff was friendly.
The facility is tired, needing some updates and upgrades. We appreciate the breakfast offerings, but were disappointed that the eggs were of poor quality, the waffle maker was broken, the coffee tasted like a watered down cardboard.
There was no fan in the bathroom and the A/C unit made popping noises all night. Didn’t get much sleep because of it
We're kept out of our roome due to Police activity.Outside door had the lock cut out. No security
Room was clean and comfortable. Staff was awesome. The young lady at the front desk was very kind. I spoke with her when making reservation. I talked her ear off being nervous about my sons wedding that weekend. She truly brought my anxiety down.
It was great that they let us check in a bit early to accommodate our needs. Unfortunately, one big problem was that my room was right next to the Interstate highway, which was so loud all night that I had trouble sleeping. One other thing is that the amount I was billed is higher than the amount they showed me on the printout when I checked out.
Parking was simple. Biggest downfall was the lack of cleaning. Pool was not well maintained, carpet on stairs and hall not vacuumed the 5 days we were there. Air conditioning was good.
We have stayed at this hotel for many years, even through the change of hands! We stay here because of location and convenience to family. The staff has always been kind and courteous. Our room has been good to very good most times. Our room was clean and comfortable this past stay.
The room was wonderful—clean, comfortable, and welcoming. The complimentary breakfast was a real treat and a perfect start to the day. Highly recommend!
Called the night of our stay to let them know we would be in late and the guy we spoke to wasn't the friendliest. Other than that everything was descent and we were only at the property for less than 10 hours.
It was a comfortable stay. Beds felt good, bathroom was clean and functional. Housekeeping missed a hair tie and a piece of dogfood on the carpet, but otherwise the room was clean. Breakfast was a little less than average. Waffles had a weird color, instant eggs were a little watery, sausage wasn’t very warm.