酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at our Sandals Ochi Beach Resort. We genuinely value the opinions of our guests, and it is through such comments that we can improve our services and offerings. We're pleased to hear that you enjoyed the food and found our restaurants to your liking. However, we sincerely regret to learn about the other aspects of your stay that did not meet your expectations. Your comments regarding the state of the beach, pools, and rooms are noted. Continuous improvement is at the core of our values, and we assure you that we will evaluate these areas closely to determine the necessary upgrades. Regarding entertainment, we strive to cater to a wide range of tastes and are sorry to hear that it wasn’t to your preference. We'll certainly look into this to see how we can elevate our offerings. While we are glad our staff was friendly during your stay, we are constantly working towards ensuring our team goes above and beyond for our guests, and we will continue to reinforce training in this area. Your honest feedback is greatly appreciated, as it pinpoints the areas we need to focus on. We hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations and truly showcase the high standards associated with the Sandals brand.
3.0分
情侣出游
原文
翻译提供方：Google
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酒店设有公共区域，提供一流的服务。房间设备老化（特别是家用电器）。尽管早餐相当一般，但还是不错的餐厅。工作人员大多都很细心，面带微笑（对沙奎尔和天空餐厅入口处的年轻女士来说，这是一个特别的想法，她完全致力于为顾客服务，而来自海滩边前台的迈克尔则有另一个想法：来自高度的专业精神和友善） 。来自 Hills Side 的朱莉的行为有一个很大的缺点：特别令人不愉快，近乎令人讨厌。娱乐团队充满了感染力：太棒了！
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酒店回复: Thank you for taking the time to share your detailed feedback about your recent stay at our Sandals Ochi Beach Resort. We are pleased to hear that you enjoyed the common areas and the services provided by our staff. We appreciate your kind words about Shaquille, the young woman at the entrance to the Sky restaurant, and Michael from the Beach Side front desk. Our team members take great pride in ensuring that our guests have a memorable experience, and it's wonderful to hear that they have made a positive impact. However, we are truly sorry to learn about your experience with Julie from Hillside. Please accept our sincere apologies for any unpleasant encounters you may have had. We will address this matter with the appropriate department to ensure that such incidents do not occur in the future. It's great to hear that you enjoyed the energy and enthusiasm of our entertainment team. We understand that their efforts contribute significantly to our guests' overall experience, and we appreciate your recognition of their hard work. Regarding the aging equipment in the rooms and the average breakfast experience, we apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we will take it into consideration as we continually work to improve our offerings. Once again, we appreciate your feedback and thank you for choosing our hotel for your stay. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional experience.
酒店回复: Gracias por contactarnos acerca de su estadía en Sandals Ochi. Lamentamos escuchar que no pudimos satisfacer todas sus expectativas durante su visita con nosotros y agradecemos que tomara el tiempo de notificarnos de sus inquietudes. Ciertamente, éste no es nuestro estándar de servicio y compartiremos toda esta información valiosa con nuestro equipo administrativo del resort, para realizar una evaluación y acción inmediata según sea necesario. Se asegurarán de que estos asuntos se resuelvan correctamente para que no recibamos comentarios similares en el futuro. Seguimos comprometidos a brindar experiencias de vacaciones de alta calidad con un servicio de primera y una vez que se hayan realizado los ajustes necesarios, esperamos que nos brinde la oportunidad de mostrar la verdadera hospitalidad y belleza de nuestro resort. Si tiene alguna otra inquietud, no dude en ponerse en contacto con nuestro Equipo de Atención al Cliente por correo electrónico a la dirección customersupport@sandals.com.
5.0分
情侣出游
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We went to Sandals Ochi in the middle of October for our 5 year anniversary. We stayed in the newly renovated butler poolside villa. Our butlers were Richard and Cameka. We have been to Royal Caribbean and St Lucia Grande before this trip and honestly, this was one of our favorite resorts ever! Then take into consideration the price and it is hard not to only come back here! First off the butlers... I mean they have now set the bar so high. All of our special requests from different liquors to our dinner reservations to special treats were all taken care of. We had multiple surprise desserts and snacks and decorations in our room. And then on our anniversary they surprised us with a picnic with all of our favorite foods. One night I didn't feel well. I had a tickle in my throat and Richard made me a homemade remedy of honey, rum and lime juice. It was so sweet! Buffet breakfast was my favorite! They had a ton of fresh options. Southern Table was AMAZING! Get the special drink and the peach cobbler! If I had to pick any bad issues... the bed is very firm while the pillows are not. I would start the night slightly elevated and after 30 mins have zero support. Also, Vista Sky was about a 2.5 hour dinner for some reason. I actually think they forgot about us but hey we are still in Jamaica. I do wish they had Crown Apple on hand but I had no problem making other drinks. One last bad was the pizza. They recently changed either the dough or the cheese and it is not good at all. Please change back! Lastly I would never go to a different resort ever again if they got the coffee house they have over at Dunns. That was amazing!
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酒店回复: Thank you for sharing such a heartfelt review of your recent anniversary stay with us at Sandals Ochi! We’re honored that you chose to celebrate your milestone with us and thrilled that you had such an enjoyable experience in our newly renovated butler poolside villa. It sounds like Richard and Cameka went above and beyond to make your stay memorable, from personal touches in your room to that special anniversary picnic and even a homemade remedy—our butlers truly enjoy adding these thoughtful gestures to ensure every guest feels at home. We also appreciate your detailed feedback about the dining experiences. It's wonderful to hear that you enjoyed the buffet breakfast and Southern Table (especially the peach cobbler!). We apologize for the delays you encountered at Vista Sky and the recent changes in the pizza quality; these will be reviewed as we continuously work to enhance our guest experience. Thank you again for your kind words and suggestions, and we hope to see you again soon to celebrate many more special moments!
3.0分
情侣出游
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The good: Craig and Kirkpatrick at the polo lounge were amazing and their drinks were on point. Dennis Fowler at the Dive center was amazing as always. James at the Nurse station did a fantastic job with my wife after she got hurt on an excursion. The entire spa staff did an amazing job taking care of my wife. Lady O and Big Joe were great at helping book another trip. The club concierge were great at getting us reservations when we needed them. The annoying - The wifi was down by the room for the entire trip which is annoying since internet access is needed to access the room service menu and to book things through the app. There were constant power issues while we were there. The newly renovated room had several issues including the ac unit draining into the room, front door was very difficult to close, the patio had an issue with not being able to drain water that came in from the rain to the point we had to put towels infront of the door to keep water out of the room, the key cards had to be reprogrammed at least once a day and it took over a day to deal with a fire alarm that wouldn’t stop chirping. Unfortunately when we asked about moving rooms no other room was available. Renovations going on to building next to us resulted in waking up to heavy equipment jack hammers and concrete saws daily. The seaside lobby was also under construction. The Hillside main building either kept catching on fire or had an issue with the fire alarms because they were constantly going off resulting in having to evacuate the building during meals, while trying to book a return trip, or at the polo lounge. There were roof leaks in several places in the resort including different restaurants. The bad - Even though Island routes operates out of Sandals if you have an issue Island Routes the response from sandals is it’s a third party company they can’t help you and they can’t do anything about incorrect or fraudulent charges. It took four days of arguing with Island routes and escalating the problem to the GM of the resort I still got the answer of they can’t make Island routes do something if they don’t want to. While I understand that Island routes and Sandals are two separate companies when Island routes is owned by the CEO of Sandals Adam Stewart they should be held to the same customer service standards that is expected of Sandals and Sandals management should be able to something when they don’t meet the expectations set by Sandals.
5.0分
朋友出游
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Best bartenders eva!!! KADIA AND MAXWELL!!!! The greatest entertainment at Rabbit Hole great performer Lady Melissa. Great time at Miss Ethals!! Great food at Dockside, le Gormond, Kimonas, Tapas!!! Book your trip now!!!! Go don't think about it!!!!
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酒店回复: Thank you for your enthusiastic review! We are thrilled to hear that you had such a fantastic time at Sandals Ochi. Our team strives to create memorable experiences, and it sounds like they made a wonderful impression on you, from the lively entertainment to the diverse dining options. We’re delighted that you enjoyed everything, from our unique venues to our exceptional culinary offerings. Thank you for recommending us so highly, and we hope to welcome you back for another unforgettable stay soon!
2.0分
情侣出游
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For a detailed honest review, check out my review on the g**g*e reviews. Not enough room here. Internet was horrible and was needed for work to be done. We got no work done. Food was terrible for the most part. Sushi and omelette stations were the highlight. Rooms falling apart. In need of serious updates. Staff was over all uninterested and unfriendly. A few bartenders in the pool by amphitheater were fun. Hibachi staff was nice. Dancers practiced the same 2 song dances for 4 days straight playing Smooth Criminal and Footloose no less than 100 times. All while the pool bar had music going as well. ANNOYING. The shaded chairs on the beach were amazing. The beach and ocean were wonderful. This resort boasts wheelchair accessible and I will warn with my whole chest - THIS IS NOT ACCESSIBLE AT ALL. We have am adult son in a wheelchair so we look through those glasses everywhere we go. I would have lost my mind if we had paid what we did and brought him there. BE WARNED! Stairs to get everywhere and only elevators to the rooms. Any mobility issues will not love this place. The views were beautiful and the wedding g we were there for was amazing!!! Overall: Skip it and go elsewhere!
三星酒店的房间。超级老旧。走廊地毯比小旅馆的还旧和脏。但是大堂和设施很棒。sandals 毕竟是国际品牌。服务嘛。不要订club level 」浪费钱。没有什么特殊的。这一家sandals是牙买加最便宜的。如果不介意房间。又想体验一下大品牌还是可以的
潜水服务是一个骗局。你必须支付大约 150 美元来弥补他们没有提供的潜水费用。我们为不提供服务、膳食或活动发明疯狂的借口。酒店需要进行重大整修。餐厅的好选择。简单的凉鞋应用程序来管理您的预订。工作人员有时很有礼貌，有时令人不愉快。我们的第一款凉鞋，也是最后一款潜水凉鞋。
2023 年 12 月 31 日举办的聚会给我们留下了深刻的印象。尽管气温不适合我们，但工作人员投入了大量精力，活动取得了真正的成功。音乐、气氛、服务以及午夜的烟花怎么样。所有工作人员都做得很好，谢谢你们，今晚将永远令人难忘。
这个度假村因为凉鞋品牌而被高估了。对于体验来说确实价格过高。海滩很荒唐，泳池也很旧。食物和餐厅都很好，但房间应该翻新一下。他们又小又老。娱乐活动很糟糕，工作人员很友好，但仅此而已。其他地方的价格要好得多。
酒店设有公共区域，提供一流的服务。房间设备老化（特别是家用电器）。尽管早餐相当一般，但还是不错的餐厅。工作人员大多都很细心，面带微笑（对沙奎尔和天空餐厅入口处的年轻女士来说，这是一个特别的想法，她完全致力于为顾客服务，而来自海滩边前台的迈克尔则有另一个想法：来自高度的专业精神和友善） 。来自 Hills Side 的朱莉的行为有一个很大的缺点：特别令人不愉快，近乎令人讨厌。娱乐团队充满了感染力：太棒了！
工作人员很多，但训练很差，尤其是在餐厅，他们不放餐具，他们会犯错误，他们把手指放在盘子里，餐厅的质量很差，他们给你带来冷的或煮熟的食物，他们很自命不凡，但他们一文不值。当你到达时，他们不会向你解释任何事情，他们不会给你一张简单的地图，我们不得不要求它，你没有他们告诉你的 16 家餐厅的清单，早餐我们收到了钱，他们在 7:30 开门，实际上他们更早开门，对于热带天堂来说，水果很可悲，只有木瓜、苹果，偶尔有香蕉，没有芒果或椰子或任何热带水果，迷你吧很可怜，我们不不喝酒或糖，所以我们什么都不能吃（甚至不能喝一些杏仁，橄榄，开胃酒或简单的苏打水和柠檬片或一些水果）引导酒店过度饮酒已不再流行，有很多人他们的休闲不以酒精为中心。水上活动很好，但只给你5分钟，浮潜半小时，没什么价值，带你去的地方几乎没有鱼，海滩与照片无关，你也不能游泳，因为水运动优先，活动人员非常细心，这是最好的，我们很享受双体船离开你的5分钟。健身房设备非常齐全。简而言之，他们有很多值得向同类型酒店学习的地方。
We went to Sandals Ochi in the middle of October for our 5 year anniversary. We stayed in the newly renovated butler poolside villa. Our butlers were Richard and Cameka. We have been to Royal Caribbean and St Lucia Grande before this trip and honestly, this was one of our favorite resorts ever! Then take into consideration the price and it is hard not to only come back here! First off the butlers... I mean they have now set the bar so high. All of our special requests from different liquors to our dinner reservations to special treats were all taken care of. We had multiple surprise desserts and snacks and decorations in our room. And then on our anniversary they surprised us with a picnic with all of our favorite foods. One night I didn't feel well. I had a tickle in my throat and Richard made me a homemade remedy of honey, rum and lime juice. It was so sweet! Buffet breakfast was my favorite! They had a ton of fresh options. Southern Table was AMAZING! Get the special drink and the peach cobbler! If I had to pick any bad issues... the bed is very firm while the pillows are not. I would start the night slightly elevated and after 30 mins have zero support. Also, Vista Sky was about a 2.5 hour dinner for some reason. I actually think they forgot about us but hey we are still in Jamaica. I do wish they had Crown Apple on hand but I had no problem making other drinks. One last bad was the pizza. They recently changed either the dough or the cheese and it is not good at all. Please change back! Lastly I would never go to a different resort ever again if they got the coffee house they have over at Dunns. That was amazing!
The good: Craig and Kirkpatrick at the polo lounge were amazing and their drinks were on point. Dennis Fowler at the Dive center was amazing as always. James at the Nurse station did a fantastic job with my wife after she got hurt on an excursion. The entire spa staff did an amazing job taking care of my wife. Lady O and Big Joe were great at helping book another trip. The club concierge were great at getting us reservations when we needed them. The annoying - The wifi was down by the room for the entire trip which is annoying since internet access is needed to access the room service menu and to book things through the app. There were constant power issues while we were there. The newly renovated room had several issues including the ac unit draining into the room, front door was very difficult to close, the patio had an issue with not being able to drain water that came in from the rain to the point we had to put towels infront of the door to keep water out of the room, the key cards had to be reprogrammed at least once a day and it took over a day to deal with a fire alarm that wouldn’t stop chirping. Unfortunately when we asked about moving rooms no other room was available. Renovations going on to building next to us resulted in waking up to heavy equipment jack hammers and concrete saws daily. The seaside lobby was also under construction. The Hillside main building either kept catching on fire or had an issue with the fire alarms because they were constantly going off resulting in having to evacuate the building during meals, while trying to book a return trip, or at the polo lounge. There were roof leaks in several places in the resort including different restaurants. The bad - Even though Island routes operates out of Sandals if you have an issue Island Routes the response from sandals is it’s a third party company they can’t help you and they can’t do anything about incorrect or fraudulent charges. It took four days of arguing with Island routes and escalating the problem to the GM of the resort I still got the answer of they can’t make Island routes do something if they don’t want to. While I understand that Island routes and Sandals are two separate companies when Island routes is owned by the CEO of Sandals Adam Stewart they should be held to the same customer service standards that is expected of Sandals and Sandals management should be able to something when they don’t meet the expectations set by Sandals.
Best bartenders eva!!! KADIA AND MAXWELL!!!! The greatest entertainment at Rabbit Hole great performer Lady Melissa. Great time at Miss Ethals!! Great food at Dockside, le Gormond, Kimonas, Tapas!!! Book your trip now!!!! Go don't think about it!!!!
For a detailed honest review, check out my review on the g**g*e reviews. Not enough room here. Internet was horrible and was needed for work to be done. We got no work done. Food was terrible for the most part. Sushi and omelette stations were the highlight. Rooms falling apart. In need of serious updates. Staff was over all uninterested and unfriendly. A few bartenders in the pool by amphitheater were fun. Hibachi staff was nice. Dancers practiced the same 2 song dances for 4 days straight playing Smooth Criminal and Footloose no less than 100 times. All while the pool bar had music going as well. ANNOYING. The shaded chairs on the beach were amazing. The beach and ocean were wonderful. This resort boasts wheelchair accessible and I will warn with my whole chest - THIS IS NOT ACCESSIBLE AT ALL. We have am adult son in a wheelchair so we look through those glasses everywhere we go. I would have lost my mind if we had paid what we did and brought him there. BE WARNED! Stairs to get everywhere and only elevators to the rooms. Any mobility issues will not love this place. The views were beautiful and the wedding g we were there for was amazing!!! Overall: Skip it and go elsewhere!