酒店回复: Thank you for your feedback for when you stayed at Holiday Inn Express & Suites New Braunfels. We apologize for the issues you experienced during your stay regarding the breakfast buffet. This is not typical of our hotel as we ensure that our breakfast buffet is stocked and ready to ensure guest satisfaction. We hope that you will give our hotel another chance to provide a better experience for you in the future.
3.0分
其他
原文
翻译提供方：Google
靠近圣马科斯折扣店以及周边地区的各种商店和餐馆
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酒店回复: Thank you for your review for Holiday Inn Express. I am sad to see you did not enjoy your stay and would like to hear more feedback on where we can improve. Please reach out to us with more information to help us make your next stay a better one.
2.0分
其他
原文
翻译提供方：Google
他们给了我们一个房间，但房间很脏
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酒店回复: Thank you for your review for Holiday Inn Express & Suites New Braunfels. I am sorry to hear that you experienced an issue with a dirty room during your stay. This is not typical of our hotel and I will be taking time to look into this to ensure we do not have the same issue again. I hope that you will give our hotel another chance in the future to provide you better service.
5.0分
其他
原文
翻译提供方：Google
位置非常好
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酒店回复: Thanks for the fantastic rating! Your feedback means a lot to our team. We're glad you enjoyed your time with us and hope to host you again in the future here in New Braunfels.
5.0分
其他
原文
翻译提供方：Google
一切都很好
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酒店回复: Thank you very much for your review for Holiday Inn Express while visiting New Braunfels. We are glad you enjoyed your stay and hope to see you again in the future!
5.0分
其他
原文
翻译提供方：Google
保险
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酒店回复: Thank you so much for the perfect rating! We’re thrilled to know you had an excellent stay at Holiday Inn Express New Braunfels. We truly appreciate your feedback and look forward to welcoming you back soon!
4.0分
其他
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Clean and comfortable
This was a clean, comfortable hotel experience. Staff were friendly and helpful. The room, although showing a few signs of wear, was very clean. Bedding was comfortable. Shower pressure was great. Overall the hotel seemed pretty quiet.
Breakfast was ok. They had the usual breakfast options, but a lot of it wasnt hot. The coffee was great. As a hotel brand in general, they offer few options for people who need to avoid allergens like dairy. I wish they'd consider offering some milk substitutes.
Overall, decent comfortable stay, but nothing extra or noteworthy. I stay in this town frequently, but next time we'll look for a hotel that has more breakfast accommodations.
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酒店回复: Thank you for taking the time to share your detailed feedback and for giving us an 8/10 rating. We’re glad to hear you found our hotel clean, comfortable, and quiet, and that our staff and bedding contributed to a positive experience. We also appreciate your constructive comments regarding the breakfast and allergen-friendly options. Your feedback is very helpful as we continue to evaluate ways to enhance our offerings for all guests. We hope to have the opportunity to welcome you back to Holiday Inn Express New Braunfels in the future.
4.0分
商务出差
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More pressure please
Friendly staff. Water pressure was a trickle very annoying. Couldn’t wash my hair because pressure was too low to wash out the shampoo/conditioner. Breakfast was good nothing special. Most of the rooms needed an upgrade esp the bathrooms no exhaust fans. Front door keep getting stuck appeared to be off track.
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酒店回复: Thank you for sharing your feedback with us. We’re so glad you enjoyed our friendly staff and breakfast during your stay. We sincerely apologize for the challenges you experienced with the water pressure and the front door. We’re happy to share that both of these issues have since been resolved. We also appreciate your comments about our bathrooms, as they help us identify areas for future improvements. We hope to welcome you back for an even more comfortable stay next time.
5.0分
其他
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I'll be back
Bed was a little firm but doable.
Great shower and despite being near the elevators it was quiet. Conveniently located to freeway and amazing food.
The sign for the hotel is facing the wrong direction and not lit. I missed the turn several times.
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酒店回复: Thank you for your excellent 10/10 review! We’re happy to hear you enjoyed the quiet room, comfortable shower, and our convenient location. We also appreciate your feedback regarding the bed and hotel signage — this is very helpful and we’ll be reviewing it with our team. We’re glad your stay was enjoyable overall and hope to welcome you back to Holiday Inn Express New Braunfels soon.
房间很好，床也很新，两个人睡完全没问题，还是同样的毛病，沙发床打开后非常的淡薄，睡晚上腰有点疼，如果两个人住完全没问题，睡沙发床的会受点委屈
总的来说，他们减少了食物的种类；他们还与经理发生了争执，导致大部分食物在早餐结束前两小时就卖完了。一片混乱。他们没有提供任何解决方案。
靠近圣马科斯折扣店以及周边地区的各种商店和餐馆
他们给了我们一个房间，但房间很脏
位置非常好
一切都很好
保险
Clean and comfortable
This was a clean, comfortable hotel experience. Staff were friendly and helpful. The room, although showing a few signs of wear, was very clean. Bedding was comfortable. Shower pressure was great. Overall the hotel seemed pretty quiet.
Breakfast was ok. They had the usual breakfast options, but a lot of it wasnt hot. The coffee was great. As a hotel brand in general, they offer few options for people who need to avoid allergens like dairy. I wish they'd consider offering some milk substitutes.
Overall, decent comfortable stay, but nothing extra or noteworthy. I stay in this town frequently, but next time we'll look for a hotel that has more breakfast accommodations.
More pressure please
Friendly staff. Water pressure was a trickle very annoying. Couldn’t wash my hair because pressure was too low to wash out the shampoo/conditioner. Breakfast was good nothing special. Most of the rooms needed an upgrade esp the bathrooms no exhaust fans. Front door keep getting stuck appeared to be off track.
I'll be back
Bed was a little firm but doable.
Great shower and despite being near the elevators it was quiet. Conveniently located to freeway and amazing food.
The sign for the hotel is facing the wrong direction and not lit. I missed the turn several times.