酒店回复: Thanks for the fantastic rating! Your feedback means a lot to our team. We're glad you enjoyed your time with us and hope to host you again in the future here in New Braunfels.
5.0分
其他
原文
翻译提供方：Google
一切都很好
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酒店回复: Thank you very much for your review for Holiday Inn Express while visiting New Braunfels. We are glad you enjoyed your stay and hope to see you again in the future!
5.0分
其他
原文
翻译提供方：Google
保险
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酒店回复: Thank you so much for the perfect rating! We’re thrilled to know you had an excellent stay at Holiday Inn Express New Braunfels. We truly appreciate your feedback and look forward to welcoming you back soon!
4.0分
其他
Staff was extremely nice. The place was clean and inviting. Just had some foundational issues in our room
5.0分
其他
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From the greeting we received by the Guest Services Manager, Bryan Soske upon arrival to the check-out when we were leaving after an emotional weekend for my parent's memorial service, our stay was more than expected. Bryan made sure that we had a room on the upper floor after I had requested one at the last minute. The room had just been cleaned, he let us know. The customer service was impeccable, beginning with Bryan, but by all of the staff. We were always greeted by, "Hello Mr. Yaeger or Mrs. Yaeger" like we were celebrities. Even though the hotel is older, it was very clean and smelled very nice everywhere we went. The breakfast buffet was great as well. We loved the egg white omelets! The presentation was appetizing, the food was hot, and it all tasted delicious. Holiday Inn has always had a fairly good reputation for service and cleanliness and we appreciate that. I am sad to say that not all of them are managed as well as others, but Holiday Inn Express & Suites New Braunfels by IHG is managed by and run by highly trained individuals that also care about their jobs and their customers. This is rare today and these people exceeded our expectations. Bryan even offered me a hug and a blessing as we were leaving, knowing I was still emotional after the memorial. I cannot thank you all enough for our enjoyable stay. We will return to this hotel the next time we are in the area. Keep up the good work guys!
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酒店回复: Thank you so much for sharing this heartfelt 10/10 review. We are truly honored that you chose to stay with us during such an emotional and meaningful weekend. It means so much to hear that Bryan and the rest of our team were able to bring comfort and care to you and your family during your time here.We’re delighted that Bryan could accommodate your request for a room on the upper floor and that our team provided the level of hospitality you deserved. Your kind words about the cleanliness, the condition of the hotel, and the breakfast offerings—especially the egg white omelets—are greatly appreciated. Our staff works hard to ensure every guest feels welcomed, cared for, and respected, and we’re grateful that this came through in your experience.We will make sure they receive your words of appreciation, especially for the compassion shown to you during your stay.Thank you again for trusting us during a difficult time. We look forward to welcoming you back whenever you are in the area, and we wish you and your family comfort and peace.
5.0分
商务出差
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Overall hotel was great. There were some small signs of wear and tear that needs to be addressed in the rooms but other than that it was good. Staff was very friendly!
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re glad to hear you enjoyed your stay and found our staff friendly and welcoming. We also appreciate your feedback regarding the small signs of wear and tear — this helps us continue improving our rooms for all guests.We look forward to welcoming you back to Holiday Inn Express New Braunfels soon!
5.0分
情侣出游
Staying at Holiday Inn Express was great! Breakfast was great and the hotel was perfectly placed.
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酒店回复: Thank you for the wonderful 10/10 review! We're so glad to hear you enjoyed your stay, especially the breakfast and our convenient location. It was a pleasure having you, and we hope to welcome you back again soon!
5.0分
其他
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Staff was amazing. Breakfast was amazing. The check out time is perfect unlike other hotels. Loved that they had a store we could add to our room and pay with the deposit. Even deposit was cheap. Will be picking this hotel. From now on
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酒店回复: Wow! Thank you so much for your amazing review! We’re thrilled to hear that our staff, breakfast, convenient check-out time, and in-room store all made your stay so enjoyable. Your kind words mean a lot to our team, and we can’t wait to welcome you back to Holiday Inn Express New Braunfels as your go-to hotel!
5.0分
其他
The room was very clean and no odors. I am a fan of Holiday inn express anyway.
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酒店回复: Thank you so much for your review! We're delighted to hear that you enjoyed a clean, fresh room and that you're a fan of Holiday Inn Express. We truly appreciate your loyalty and hope to have the pleasure of welcoming you back again soon!
房间很好，床也很新，两个人睡完全没问题，还是同样的毛病，沙发床打开后非常的淡薄，睡晚上腰有点疼，如果两个人住完全没问题，睡沙发床的会受点委屈
位置非常好
一切都很好
保险
Staff was extremely nice. The place was clean and inviting. Just had some foundational issues in our room
From the greeting we received by the Guest Services Manager, Bryan Soske upon arrival to the check-out when we were leaving after an emotional weekend for my parent's memorial service, our stay was more than expected. Bryan made sure that we had a room on the upper floor after I had requested one at the last minute. The room had just been cleaned, he let us know. The customer service was impeccable, beginning with Bryan, but by all of the staff. We were always greeted by, "Hello Mr. Yaeger or Mrs. Yaeger" like we were celebrities. Even though the hotel is older, it was very clean and smelled very nice everywhere we went. The breakfast buffet was great as well. We loved the egg white omelets! The presentation was appetizing, the food was hot, and it all tasted delicious. Holiday Inn has always had a fairly good reputation for service and cleanliness and we appreciate that. I am sad to say that not all of them are managed as well as others, but Holiday Inn Express & Suites New Braunfels by IHG is managed by and run by highly trained individuals that also care about their jobs and their customers. This is rare today and these people exceeded our expectations. Bryan even offered me a hug and a blessing as we were leaving, knowing I was still emotional after the memorial. I cannot thank you all enough for our enjoyable stay. We will return to this hotel the next time we are in the area. Keep up the good work guys!
Overall hotel was great. There were some small signs of wear and tear that needs to be addressed in the rooms but other than that it was good. Staff was very friendly!
Staying at Holiday Inn Express was great! Breakfast was great and the hotel was perfectly placed.
Staff was amazing. Breakfast was amazing. The check out time is perfect unlike other hotels. Loved that they had a store we could add to our room and pay with the deposit. Even deposit was cheap. Will be picking this hotel. From now on
The room was very clean and no odors. I am a fan of Holiday inn express anyway.