酒店回复: Dear Rajamani,Thank you for taking the time to share your detailed feedback. We’re pleased to know that you found the apartment spacious and appreciated the clean bed and linens, as well as the convenience of street parking.We also sincerely regret that certain aspects of your stay did not meet expectations. Your comments regarding water pressure, towel condition, and kitchen usability have been noted and escalated to our property operations team for immediate review and resolution. We take this feedback seriously, as it helps us identify and correct areas where we may have fallen short.Please accept our apologies for any inconvenience these issues may have caused during your visit. We truly value your input and hope to have the opportunity to host you again in the future with an improved experience.

酒店回复: Dear Sergio,Thank you for your feedback. We're very sorry to hear that your check-in experience didn’t go as smoothly as expected. We truly appreciate you taking the time to share your concerns.We’d like to clarify that, for security reasons, access instructions are only sent once we receive a completed check-in form with a valid ID upload. In your case, the file provided was not an image, which is why we reached out early to request a reupload. When you called, our team did answer and assisted you by offering an easier alternative so we could upload the ID manually and help complete your check-in process.Our check-in form is designed to be simple and flexible, guests can upload any type of valid ID, such as a passport, license, or national ID card. Most of our guests are able to complete it without issues, but we understand that technical difficulties can occur, and we’re always here to help when they do.As for the air conditioning and TV concerns, we sincerely apologize that these affected your stay. Unfortunately, we weren’t contacted about these issues during your visit—had we known, we would have been happy to assist right away.We truly value your feedback and will use it to continue improving our communication and service.

酒店回复: Dear Melissa,Thank you for taking the time to share your feedback regarding your recent stay with us at StayPGH.We are pleased to hear that our team’s communication left a positive impression. Providing clear and responsive service is one of our top priorities, and your recognition is truly appreciated.We also value your honest remarks regarding the location, furnishings, and overall condition of the building. While we strive to provide a safe and comfortable environment for all our guests, we understand your concerns and are actively working on improvements. Your observations about the suite layout and the building's common areas have been shared with our operations team for review and action.Guest insights such as yours help us identify areas of opportunity and ensure that we continue to enhance the experience we offer. We hope to have the chance to welcome you again in the future with a more refined and satisfying stay.

酒店回复: Dear Michael,Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay at Stay PGH and that our location, check-in, and check-out process met your expectations.It is always rewarding to know that our efforts to provide a comfortable and convenient experience make a positive impact on our guests’ visits. We’re glad you found the room well-suited for your needs and that our property served as a great base for exploring the city.We would be truly honored to welcome you back whenever your travels bring you to Pittsburgh again. Please know that we will be here to make your next stay just as enjoyable — if not even better.Thank you once again for choosing Stay PGH and for your kind words. Wishing you safe and pleasant travels until we meet again.

酒店回复: We’re truly sorry to hear that your experience did not meet expectations. Thank you for taking the time to share your feedback — it helps us identify key areas for improvement.We've immediately addressed your comments regarding the stained sheets and the condition of the TV. This is unacceptable, and we are reinforcing quality control with our cleaning team.Regarding the heating system, we apologize that the portable unit was not functioning properly. We will inspect and replace it as needed.Concerning the Roku issue, we have now unlinked any incorrectly shared devices to ensure this doesn’t happen again.Our goal is to provide clean, comfortable, and hassle-free stays. Your feedback is appreciated, and we are taking corrective action to prevent these issues from recurring.

酒店回复: Iming, Thank you so much for the great review! We're really glad you enjoyed your stay and appreciated the clean and quiet environment.Sorry about the issue with the Allied garage QR code, while the garage is managed separately from us, we’ll still share your feedback with them to help improve the experience for future guests.We’d be happy to host you again anytime you’re in Pittsburgh!Warm regards,StayPGH

酒店回复: Dear Jason,Thank you very much for your review and for choosing to stay with us during your time in Pittsburgh.We’re glad to hear that even though you weren’t at the property much, you found it to be a comfortable and welcoming place to relax after long days exploring the city. It’s also great to know that our location made it easy for you to walk to nearby spots—something we always hope adds value and convenience to our guests’ experience, especially considering how tricky parking can be in certain areas.We truly appreciate your feedback, and we hope to welcome you back whenever your travels bring you to Pittsburgh again. Our doors will always be open for you!

酒店回复: Dear Miller,Thank you for sharing your recent experience with us.We sincerely apologize for any inconvenience you may have encountered during your stay. Your feedback regarding the room setup and lighting conditions is important to us, and has been shared with our management team for internal review. We are continuously working to enhance the comfort and satisfaction of all our guests.We appreciate you choosing StayPGH, and we hope to have the opportunity to welcome you back in the future under better circumstances.