酒店回复: Our standard check-in time is 4:00 PM, and while we do our best to accommodate early arrivals when rooms are available, we cannot guarantee early check-in. All rooms must pass inspection by a manager before being released to ensure they meet our quality standards. We understand it can be frustrating to see other guests checking in earlier; however, those rooms may have been a different type or already inspected and approved for release. We also want to acknowledge that the comment made by our front desk team member was unacceptable. That response does not reflect the professionalism we expect from our staff, and we will be addressing this directly with the individual involved.We appreciate your feedback and patience, and we hope to provide a smoother experience in the future.
酒店回复: Thank you for taking the time to share your experience. I’m very sorry for the delay at check-in and the inconvenience caused by the fire alarm during your stay. We understand how disruptive that must have been, and we appreciate your patience. On a positive note, I’m glad to hear you enjoyed our breakfast. Your feedback helps us improve, and we hope you’ll consider giving us another opportunity to provide you with a smoother stay in the future.
2.0分
家庭亲子
原文
翻译提供方：Google
房间里的地毯很旧，散发着难闻的气味。房间里潮湿。床太软了。优点：煎饼机和早餐工作人员。
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酒店回复: Thank you for sharing your feedback with us. We’re truly sorry to hear that the condition of the carpet, the dampness in the room, and the comfort of the bed did not meet your expectations. Please know we take these concerns seriously and will be addressing them with our housekeeping and maintenance teams.
2.0分
家庭亲子
原文
翻译提供方：Google
应该更加注意清洁，即使是房间外面。
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酒店回复: Thank you for sharing your feedback with us. We’re very sorry to hear that the cleanliness in and around our property did not meet your expectations. We take comments like yours seriously, as maintaining a clean and welcoming environment is a top priority for us. Your remarks have been shared with our housekeeping and maintenance teams to ensure extra attention is given both inside and outside of the rooms.
5.0分
家庭亲子
The Staff were sensational!! The rooms were extremely clean. The views were very breathtaking over the beach and Atlantic Ocean!!!
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酒店回复: Thank you for the 10/10 rating and your amazing feedback! We’re so glad to hear that our staff made such a positive impression and that you found the rooms extremely clean. We’re also thrilled you enjoyed the breathtaking views of the beach and the Atlantic Ocean. We truly appreciate you staying with us and hope to welcome you back again soon.
5.0分
情侣出游
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This was the second time we've stayed at this Holiday Inn Express, and we enjoyed it again. We were able to reserve an oceanside view, which was a great feature. The hotel is easy to find, centrally located on the Outer Banks, and very clean. We will stay again,
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酒店回复: Thank you so much for choosing to stay with us again and for sharing your 10/10 review! We’re delighted to hear you enjoyed your oceanside view and found our location convenient and our hotel clean and welcoming. It’s always an honor to host returning guests, and we truly appreciate your loyalty. We look forward to welcoming you back to the Outer Banks for your next visit!
1.0分
情侣出游
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Due to weather my trip was moved. I had bought the insurance. When I contacted (Online "customer service"), I was told that I could not move the two days booked to the new time frame, that I would have to pay for a penalty cancellation fee (full room price) and also the new booking dates. I asked that the new date be booked regardless.Now I was on the line with ******* for two hours. Part of that time was the ******* rep stating that they had reached out to the Holiday Inn and was told that they had categorically denied the move. When we arrived at the Holiday Inn,.we were told that the new dates were never booked, that they had no policy against the change I requested, and were NEVER called by ******* about this. Other members of the fishing party had booked directly, and made the change without a problem. We grabbed.whatever room was available, a lesser room, away from our group. So beware, ******* is not a good option for travel as they will not provide any value add. I have used them a lot in the past, but no more.
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you encountered with your reservation change and the difficulty reaching a resolution through *******. Unfortunately, reservations booked through third-party sites must follow the cancellation and modification policies set by those companies. The hotel does not have the ability to change or modify reservations booked through third parties, as those changes can only be made by the booking agent directly.We understand how disappointing this situation was—especially since your plans were affected by weather—and we appreciate you still choosing to stay with us. We hope you’ll consider booking directly with the Holiday Inn Express Nags Head Oceanfront next time so we can better assist you with flexibility and ensure your stay is smooth from start to finish.
5.0分
情侣出游
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We enjoyed a nice room with balcony over looking the beach. Hotel was clean, friendly and the complimentary breakfast was very nice. Would book another stay, and most likely will.
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酒店回复: Thank you so much for the wonderful 10/10 review! We’re thrilled to hear you enjoyed your balcony room with that beautiful ocean view — it’s one of our favorite features, too. We’re glad the cleanliness, friendly service, and complimentary breakfast all helped make your stay enjoyable.It means a lot that you would choose to stay with us again, and we look forward to welcoming you back to the beach! 🌊☀️
5.0分
家庭亲子
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I have satayed at many Holiday Inn Express locations and each has been positive. This stay was no exception to that rule. The front desk staff was professional and friendly. The breakfast was ample, just crowded; maybe a consideration for the future if possible is some kind of expansion of the breakfast dining area. that is a corporate issue, not local, but speaking of the breakfast, the woman attending the area was just as professional and friendly as the front desk staff.
The room was clean, including the bathroom. Parking was easy, and having a waterfront-facing room made for even more positive. The proximity of the hotel to the destination also made for its own positive. Simply put, IHG coporate should be proud of the staff of this local and the hotel itself.
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酒店回复: Thank you so much for the outstanding 10/10 review and for being a loyal Holiday Inn Express guest! We’re truly honored to hear that your stay with us continued the positive experience you’ve had with the brand. Our team — from the front desk to breakfast — will be thrilled to know their service stood out to you.We’re also glad you enjoyed the clean room, convenient parking, and beautiful oceanfront view. We appreciate your thoughtful note regarding the breakfast seating area. While space is limited due to the building’s layout, feedback like yours is valuable and helps support future improvement discussions at the corporate level.Thank you again for your kind words and recognition — it means a great deal to our entire team. We hope to welcome you back for another beachfront stay soon!
非常舒适的感觉
大多数酒店（并非所有酒店）都允许提前入住，前提是房间已经准备好了。我们下午1点左右到达，计划4点入住。我们留下了电话号码就出门了。我们下午3点半再次到达，房间仍然没有准备好。他们告诉我们，房间需要客房经理检查后才能入住。我问他们，两个不同楼层的两间房间怎么能同时（4点）准备好呢？他们告诉我们房间将在4点准备好，而与此同时，还有另外3个人/家庭入住。3点58分，他们告诉我们房间准备好了，我说时间还早，然后他们告诉我可以等两分钟。
我们的经历
入住时间是下午4点，前台两次告诉我们是下午4点。结果，我们直到4:45才拿到房间……晚上10点左右，火警警报响了，大约30分钟后才允许我们再次入住。早餐是最棒的。
房间里的地毯很旧，散发着难闻的气味。房间里潮湿。床太软了。优点：煎饼机和早餐工作人员。
应该更加注意清洁，即使是房间外面。
The Staff were sensational!! The rooms were extremely clean. The views were very breathtaking over the beach and Atlantic Ocean!!!
This was the second time we've stayed at this Holiday Inn Express, and we enjoyed it again. We were able to reserve an oceanside view, which was a great feature. The hotel is easy to find, centrally located on the Outer Banks, and very clean. We will stay again,
Due to weather my trip was moved. I had bought the insurance. When I contacted (Online "customer service"), I was told that I could not move the two days booked to the new time frame, that I would have to pay for a penalty cancellation fee (full room price) and also the new booking dates. I asked that the new date be booked regardless.Now I was on the line with ******* for two hours. Part of that time was the ******* rep stating that they had reached out to the Holiday Inn and was told that they had categorically denied the move. When we arrived at the Holiday Inn,.we were told that the new dates were never booked, that they had no policy against the change I requested, and were NEVER called by ******* about this. Other members of the fishing party had booked directly, and made the change without a problem. We grabbed.whatever room was available, a lesser room, away from our group. So beware, ******* is not a good option for travel as they will not provide any value add. I have used them a lot in the past, but no more.
We enjoyed a nice room with balcony over looking the beach. Hotel was clean, friendly and the complimentary breakfast was very nice. Would book another stay, and most likely will.
I have satayed at many Holiday Inn Express locations and each has been positive. This stay was no exception to that rule. The front desk staff was professional and friendly. The breakfast was ample, just crowded; maybe a consideration for the future if possible is some kind of expansion of the breakfast dining area. that is a corporate issue, not local, but speaking of the breakfast, the woman attending the area was just as professional and friendly as the front desk staff.
The room was clean, including the bathroom. Parking was easy, and having a waterfront-facing room made for even more positive. The proximity of the hotel to the destination also made for its own positive. Simply put, IHG coporate should be proud of the staff of this local and the hotel itself.