酒店回复: Our standard check-in time is 4:00 PM, and while we do our best to accommodate early arrivals when rooms are available, we cannot guarantee early check-in. All rooms must pass inspection by a manager before being released to ensure they meet our quality standards. We understand it can be frustrating to see other guests checking in earlier; however, those rooms may have been a different type or already inspected and approved for release. We also want to acknowledge that the comment made by our front desk team member was unacceptable. That response does not reflect the professionalism we expect from our staff, and we will be addressing this directly with the individual involved.We appreciate your feedback and patience, and we hope to provide a smoother experience in the future.
酒店回复: Thank you for taking the time to share your experience. I’m very sorry for the delay at check-in and the inconvenience caused by the fire alarm during your stay. We understand how disruptive that must have been, and we appreciate your patience. On a positive note, I’m glad to hear you enjoyed our breakfast. Your feedback helps us improve, and we hope you’ll consider giving us another opportunity to provide you with a smoother stay in the future.
酒店回复: I do want to sincerely apologize for the confusion regarding the additional $200 charge. This was a security deposit that is standard practice at check-in and is fully refundable, provided there are no incidental charges or damages. It should have been clearly explained at the time of your arrival, and I’m truly sorry that wasn’t the case. I’ve messaged you the receipt you requested for your records.Additionally, I’m very sorry to hear about the air conditioner issue in your room. Your comfort is extremely important to us, and we regret that we fell short during your stay. We’ve shared this with our maintenance team to ensure it’s promptly addressed.If you have any further questions or concerns, please feel free to contact me.
2.0分
家庭亲子
原文
翻译提供方：Google
房间里的地毯很旧，散发着难闻的气味。房间里潮湿。床太软了。优点：煎饼机和早餐工作人员。
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酒店回复: Thank you for sharing your feedback with us. We’re truly sorry to hear that the condition of the carpet, the dampness in the room, and the comfort of the bed did not meet your expectations. Please know we take these concerns seriously and will be addressing them with our housekeeping and maintenance teams.
2.0分
家庭亲子
原文
翻译提供方：Google
应该更加注意清洁，即使是房间外面。
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酒店回复: Thank you for sharing your feedback with us. We’re very sorry to hear that the cleanliness in and around our property did not meet your expectations. We take comments like yours seriously, as maintaining a clean and welcoming environment is a top priority for us. Your remarks have been shared with our housekeeping and maintenance teams to ensure extra attention is given both inside and outside of the rooms.
3.0分
情侣出游
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Room was outdated and was not super clean, bathroom door would not close. Staff were good no issues, breakfast and the view were our only take away of being nice. Not worth the price. Parking was no issue, no where to walk for shopping.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed our breakfast, ocean views, and found our staff to be welcoming and helpful.We sincerely apologize, however, that the room condition and cleanliness did not meet your expectations. We also regret that the bathroom door issue and overall feel of the room took away from your experience. Please know we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made.
5.0分
家庭亲子
The parking was on-site and very safe. I am not a shopper but shopping seemed available for those interested. Beautiful scenery; quiet location.
4.0分
情侣出游
While using the shower I got water on the floor. I used a towel to clean it up. The white towel came up black because the bathroom floor was filthy.
5.0分
家庭亲子
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Really impressive for a seaside beach resort. Punches well above its weight. Clean, no moldy scents, renovated bathrooms, always available free parking right on site. And it’s like 15 second walk to the sandy beach!
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed our clean and refreshed rooms, convenient parking, and quick access to the beach. Your kind words about our seaside location mean a lot to our team, and we’re so glad we could make your stay memorable. We look forward to welcoming you back for another beach getaway soon!
非常舒适的感觉
大多数酒店（并非所有酒店）都允许提前入住，前提是房间已经准备好了。我们下午1点左右到达，计划4点入住。我们留下了电话号码就出门了。我们下午3点半再次到达，房间仍然没有准备好。他们告诉我们，房间需要客房经理检查后才能入住。我问他们，两个不同楼层的两间房间怎么能同时（4点）准备好呢？他们告诉我们房间将在4点准备好，而与此同时，还有另外3个人/家庭入住。3点58分，他们告诉我们房间准备好了，我说时间还早，然后他们告诉我可以等两分钟。
我们的经历
入住时间是下午4点，前台两次告诉我们是下午4点。结果，我们直到4:45才拿到房间……晚上10点左右，火警警报响了，大约30分钟后才允许我们再次入住。早餐是最棒的。
想要答案
我们到达时，比入住时间提前了一个小时，但工作人员还是帮我们办理了入住。他们非常友好。我不明白，或者说仍然不明白的是，为什么除了剩余金额外，还要额外收取200美元的费用，而且他们从未解释过，也从未收到过解释这些费用的收据。整个入住期间，房间空调都没用过。
房间里的地毯很旧，散发着难闻的气味。房间里潮湿。床太软了。优点：煎饼机和早餐工作人员。
应该更加注意清洁，即使是房间外面。
Room was outdated and was not super clean, bathroom door would not close. Staff were good no issues, breakfast and the view were our only take away of being nice. Not worth the price. Parking was no issue, no where to walk for shopping.
The parking was on-site and very safe. I am not a shopper but shopping seemed available for those interested. Beautiful scenery; quiet location.
While using the shower I got water on the floor. I used a towel to clean it up. The white towel came up black because the bathroom floor was filthy.
Really impressive for a seaside beach resort. Punches well above its weight. Clean, no moldy scents, renovated bathrooms, always available free parking right on site. And it’s like 15 second walk to the sandy beach!