I've had one of the worst experiences at this resort. It doesn't even deserve the single star I'm giving it due to how bad the service was. This resort is missing the minimum safety measures. When I went to this resort with my kids, I noticed that most of their guests were families with kids, but there were absolutely no lifeguards either at the beach or the resort swimming pools. There was also no servers at the pool bars serving anyone. At night, there is no where to sit at the beach and there is a single, poorly serviced restaurant, that had an annoying golf car coming in every 3-5 minutes just to make a U-turn and leave, right in the middle of the restaurant. Lastly, I've cancelled my reservation from 2 months ago due to how bad things were. They still have not reimbursed me for the reservation. I'm extremely disappointed with the stay and with the way this resort has handled the whole situation.
2.0分
其他
展开
Extremely disappointed. Huge red flag. I have paid extra half day due to my schedule and only got extended to 6.30pm. (which is NOT half day but I was fine with it as long as it was 6.30pm). HOWEVER, they called at 6.15pm, came at 6.20pm while I was taking a bath (and promised would be out on time) and called again at 6.29pm as I was leaving the room. I have never been kicked out like this BEFORE check out time, especially with a premier suite at a luxury hotel; I will never recommend this hotel to international travellers. This is NOT an international 5-star hotel. In the past I gave mostly positive 5-star reviews on google so apparently this is extremely disappointing experience. +management reached out within 2hours, appreciate the considerations after the unfortunate event.
2.0分
商务出差
展开
Very bad hotel. Looks noce from outside but cleanliness is very border line and service is near to nil. I stayed there for business as there was no availability in the hotels i am used to in Jeddah (Park Hayat and Assila Hotel). It was dreadful. I was willing to change to any other hotel but was lazy and i regretted it. Rooms are not very clean, carpets full of spots, toilet seats not cleaned . When you leave the room, A/c turns off and you end up walking in a boiling hot room. You need to put air con at max to get it cooled but if you do not like a/c to blow on you, there is no place to hide. Food is also not good. On top, their English is very limited. I asked for an French pressed coffee : they brought some socks juice one in a jug. I had to wait 30 mn for a waiter to come and pick up a lunch order. Location wise it is also very bad. Anyway, as an experienced traveller who needs some comfort i strongly do not recommend.
5.0分
其他
展开
My recent stay at Hotel Narscissus Al Hamra in Jeddah was nothing short of amazing. From the moment I entered the hotel premises, I was greeted with warm hospitality and the staff's friendly demeanor instantly made me feel welcome. The hotel's interior design is elegant and modern, with attention to detail evident throughout. The lobby area exudes a sense of luxury, adorned with beautiful chandeliers and comfortable seating arrangements. The check-in process was smooth and efficient, thanks to the attentive and professional staff. The room I stayed in was spacious sea view , impeccably clean, and tastefully decorated. The comfortable bed ensured a peaceful night's sleep, and the breathtaking view of the city from my window was an added bonus. The amenities provided were of excellent quality, and the complimentary toiletries were replenished daily. One highlight of my stay was undoubtedly the dining experience at the hotel's restaurant. The breakfast buffet offered a wide variety of delicious options, catering to different dietary preferences. The food was always fresh, flavorful, and beautifully presented. Bamba Restaurant was amazing food , with shisha corner The attentive staff would go out of their way to ensure that all guests had an enjoyable meal. The hotel's location is another advantage, as it is conveniently situated near various attractions and shopping centers. Whether I needed to explore the historical landmarks or indulge in some retail therapy, everything was within easy reach. Moreover, the hotel's facilities are top-notch. The fitness center is well-equipped, allowing guests to maintain their workout routines while traveling. Additionally, the spa services provided a much-needed opportunity for relaxation and rejuvenation.
伟大而美丽的结构位于距框架中心约 3 公里处，显然，像整个沙特阿拉伯一样，清洁是当今的首要任务。房间非常大，提供重要的服务，包括家庭自动化和各种复杂的系统。水疗中心很小，有一个很热的水疗浴缸和一个很冷的水疗浴缸，土耳其浴室和健康的土耳其浴室完善了早餐，虽然很丰盛，但不太符合我们欧洲人的喜好...幸运的是接待处非常乐于助人不太好相处，但我必须说，作为一家小酒店，你不会觉得它很糟糕，如果你有空房，当然是由于位置，你可能会找到更好的酒店。
非常非常好的酒店。很棒的房间。非常现代。很棒的屋顶露台，设有餐厅。位置几乎就在海边——但景色非常漂亮。靠近旗杆，距老城区和市场约 4 公里。步行还可以，但开车更好，无论如何你在吉达都需要开车，或者是优步。 我们整个旅程中最好、最丰盛的早餐。非常友好的工作人员
我第一次来到这家酒店，非常非常满意。首先，房间很棒。即使我们住的是能看到部分海景的房间，我也不明白那部分海景是什么，因为大海看得很清楚。即使是标准双床间也非常大并且自动化。这是一个非常大的优点，你不用起床就可以控制房间里的一切。其次，这样的酒店服务水平非常高，会议上的茶和枣很受客人欢迎。另外，我想提一下枣子，非常好吃，伙计们，真的，给我食谱，我想自己做。 第三，特别感谢六楼的烧烤店。以相当低的价格，让您吃得心满意足。 总的来说，我强烈推荐吉达出差最好的酒店。如果我再次回到这个城市，我一定会留在那里。
I've had one of the worst experiences at this resort. It doesn't even deserve the single star I'm giving it due to how bad the service was. This resort is missing the minimum safety measures. When I went to this resort with my kids, I noticed that most of their guests were families with kids, but there were absolutely no lifeguards either at the beach or the resort swimming pools. There was also no servers at the pool bars serving anyone. At night, there is no where to sit at the beach and there is a single, poorly serviced restaurant, that had an annoying golf car coming in every 3-5 minutes just to make a U-turn and leave, right in the middle of the restaurant. Lastly, I've cancelled my reservation from 2 months ago due to how bad things were. They still have not reimbursed me for the reservation. I'm extremely disappointed with the stay and with the way this resort has handled the whole situation.
Extremely disappointed. Huge red flag. I have paid extra half day due to my schedule and only got extended to 6.30pm. (which is NOT half day but I was fine with it as long as it was 6.30pm). HOWEVER, they called at 6.15pm, came at 6.20pm while I was taking a bath (and promised would be out on time) and called again at 6.29pm as I was leaving the room. I have never been kicked out like this BEFORE check out time, especially with a premier suite at a luxury hotel; I will never recommend this hotel to international travellers. This is NOT an international 5-star hotel. In the past I gave mostly positive 5-star reviews on google so apparently this is extremely disappointing experience. +management reached out within 2hours, appreciate the considerations after the unfortunate event.
Very bad hotel. Looks noce from outside but cleanliness is very border line and service is near to nil. I stayed there for business as there was no availability in the hotels i am used to in Jeddah (Park Hayat and Assila Hotel). It was dreadful. I was willing to change to any other hotel but was lazy and i regretted it. Rooms are not very clean, carpets full of spots, toilet seats not cleaned . When you leave the room, A/c turns off and you end up walking in a boiling hot room. You need to put air con at max to get it cooled but if you do not like a/c to blow on you, there is no place to hide. Food is also not good. On top, their English is very limited. I asked for an French pressed coffee : they brought some socks juice one in a jug. I had to wait 30 mn for a waiter to come and pick up a lunch order. Location wise it is also very bad. Anyway, as an experienced traveller who needs some comfort i strongly do not recommend.
My recent stay at Hotel Narscissus Al Hamra in Jeddah was nothing short of amazing. From the moment I entered the hotel premises, I was greeted with warm hospitality and the staff's friendly demeanor instantly made me feel welcome. The hotel's interior design is elegant and modern, with attention to detail evident throughout. The lobby area exudes a sense of luxury, adorned with beautiful chandeliers and comfortable seating arrangements. The check-in process was smooth and efficient, thanks to the attentive and professional staff. The room I stayed in was spacious sea view , impeccably clean, and tastefully decorated. The comfortable bed ensured a peaceful night's sleep, and the breathtaking view of the city from my window was an added bonus. The amenities provided were of excellent quality, and the complimentary toiletries were replenished daily. One highlight of my stay was undoubtedly the dining experience at the hotel's restaurant. The breakfast buffet offered a wide variety of delicious options, catering to different dietary preferences. The food was always fresh, flavorful, and beautifully presented. Bamba Restaurant was amazing food , with shisha corner The attentive staff would go out of their way to ensure that all guests had an enjoyable meal. The hotel's location is another advantage, as it is conveniently situated near various attractions and shopping centers. Whether I needed to explore the historical landmarks or indulge in some retail therapy, everything was within easy reach. Moreover, the hotel's facilities are top-notch. The fitness center is well-equipped, allowing guests to maintain their workout routines while traveling. Additionally, the spa services provided a much-needed opportunity for relaxation and rejuvenation.