酒店回复: Thank you for choosing to visit us! We enjoyed having you and we are so glad you enjoyed everything about your stay. We also love the taco place around the corner! It has been great having them. We do hope you will choose to visit us again soon!
2.0分
情侣出游
原文
翻译提供方：Google
我被安排的第一个房间冰箱太冷了，所以他们把我安排到了另一个没有河景的房间。我没什么可抱怨的。
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酒店回复: Thank you for taking the time to share your experience with us. I sincerely apologize that your first room’s refrigerator wasn’t working properly and that we were unable to provide you with the Riverview you had hoped for when moving you to a different room.I truly appreciate your patience and understanding during your stay, and I’m sorry we didn’t have the opportunity to make it right for you on the spot. Please know your comfort is very important to us, and we’re reviewing this situation to help prevent it from happening in the future.
5.0分
商务出差
原文
翻译提供方：Google
世界上最好的酒店之一
入住体验棒极了，酒店很棒，员工也非常友善。我会推荐给所有人。
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酒店回复: Thank you for taking the time to provide your feedback! We enjoyed having you visit and we are so glad you had a great experience! We sincerely appreciate your positive referrals and we hope you choose to visit us again soon!
4.0分
其他
The property is next to the Riverwalk. We watched the boats on the river from our room. Restaurants are walkable. Rooms and lobby were beautiful
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酒店回复: Thank you for choosing to visit us. We loved having you and we are so glad to hear you enjoyed our location near the riverwalk and our restaurant and rooms. We hope you choose to visit again should your travels bring you back to the area.
3.0分
其他
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Room was river view. Do not waste your money because you could barely see the river. Wanted to take a walk on the river walk but when we got out of the car at the hotel the raw sewage smell was so bad that you couldn’t stay outside. Not sure where it was coming from but it was disgusting. The service at the rooftop bar was very slow and the bar food was overpriced. We didn’t get drinks. The bed was ok, but caused my back to hurt. Right
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酒店回复: Thank you for taking the time to share your experience with us. I’m very sorry to hear that your stay did not meet expectations. We regret that the river view and nearby conditions impacted your enjoyment of the area, and that the rooftop service and food pricing did not leave a more positive impression. Your feedback regarding the bed comfort is also noted, as we know how important a restful night is when traveling.Please know your comments are being shared with our team so we can address these concerns and work toward a better guest experience moving forward. We truly value your input and hope we may have the opportunity to provide you with a more enjoyable stay in the future.
4.0分
其他
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Underwhelming experience
AC was noisy. Cleaning person only left towels, no extra toilet paper and didn’t tidy beds. We read there was free breakfast and this was not true. For the price, it wasn’t worth it. The rooftop area was nice. I probably wouldn’t stay here again.
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酒店回复: We appreciate your honest feedback. I am disappointed to hear we fell short regarding many aspects of your visit and for this we sincerely apologize. I assure you I am looking into the breakfast as we never want to share inaccurate information with our guests. We would love to make this experience up to you should you find yourself back in the area.
5.0分
其他
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Perfect location!
We came down for a concert at the a
Amphitheater and the location was absolutely perfect! The staff was polite and the rooms were impeccably clean and so spacious! Walking distance to plenty of amazing restaurants too!
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酒店回复: We appreciate your feedback! It was so great having you visit for a concert at the Amphitheater! We love our proximity to this and we are so glad you were able to walk over to enjoy the show! We hope you choose to visit us again soon!
5.0分
其他
This was my favorite of our nine day trip. The hotel was beautiful, and the location was wonderful!
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酒店回复: Thank you for choosing to visit us on your nine day trip! It was a joy having you and we are thrilled to hear we were your favorite on your long journey! We hope you choose to visit us again should you find yourself in the Tuscaloosa area!
5.0分
情侣出游
Love this hotel! The lobby is nice, rooms are great, walking distance to restaurants and coffee shops. Rooftop bar was convenient too.
酒店回复: Thank you for your review! We hope to see you again soon!
住得很开心！房间很棒，服务也很好。
完美的情侣约会地点。
工作人员很棒，床也很舒服。打印机坏了，但前台帮我打印了。餐厅氛围浪漫。拐角处的墨西哥卷饼店太棒了，真想带回家，强烈推荐！
我被安排的第一个房间冰箱太冷了，所以他们把我安排到了另一个没有河景的房间。我没什么可抱怨的。
世界上最好的酒店之一
入住体验棒极了，酒店很棒，员工也非常友善。我会推荐给所有人。
The property is next to the Riverwalk. We watched the boats on the river from our room. Restaurants are walkable. Rooms and lobby were beautiful
Room was river view. Do not waste your money because you could barely see the river. Wanted to take a walk on the river walk but when we got out of the car at the hotel the raw sewage smell was so bad that you couldn’t stay outside. Not sure where it was coming from but it was disgusting. The service at the rooftop bar was very slow and the bar food was overpriced. We didn’t get drinks. The bed was ok, but caused my back to hurt. Right
Underwhelming experience
AC was noisy. Cleaning person only left towels, no extra toilet paper and didn’t tidy beds. We read there was free breakfast and this was not true. For the price, it wasn’t worth it. The rooftop area was nice. I probably wouldn’t stay here again.
Perfect location!
We came down for a concert at the a
Amphitheater and the location was absolutely perfect! The staff was polite and the rooms were impeccably clean and so spacious! Walking distance to plenty of amazing restaurants too!
This was my favorite of our nine day trip. The hotel was beautiful, and the location was wonderful!
Love this hotel! The lobby is nice, rooms are great, walking distance to restaurants and coffee shops. Rooftop bar was convenient too.