酒店回复: Dear Jessica,Thank you for your feedback. We hope to provide an even better experience during your next stay.Best regards,LisaOYO Hotel Mona Lake Muskegon
5.0分
其他
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Had a fantastic stay—clean rooms, friendly staff, and great location. Everything was well-maintained and comfortable. Highly recommend for a relaxing, hassle-free experience. Would definitely return!
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酒店回复: Dear Lake,Thank you for your wonderful review and 5-star rating! We're thrilled to hear that you had a fantastic stay at OYO Hotel Mona Lake Muskegon. It’s great to know that you enjoyed our clean rooms, friendly staff, and convenient location. Your recommendation means a lot to us, and we’d be delighted to welcome you back for another relaxing and hassle-free stay.Looking forward to hosting you again soon!Best regards,The OYO Hotel Mona Lake Muskegon Team
1.0分
情侣出游
Not the same as pictured cockroaches frist room they gave us was not ready gave us other room
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酒店回复: Dear Randall,We sincerely apologize for the issues with your room and cleanliness. Your feedback has been shared with our team for immediate review and improvement.Best regards,LisaOYO Hotel Mona Lake Muskegon
3.0分
其他
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I want to like this property. They are trying. Newly redone rooms that have all new flooring, paint, beds are very nice. The hotel itself is old and has seen better days. I think they're working on it but the parking lot and surrounding area seems a little time warn and not real safe. Leaving our motorcycles out gave us a moment's pause. Staff is excellent and very nice. Heating units and low water pressure took away from the experience. No washcloths and just the bare basic soap with no shampoo and time worn towels. Got to give them credit for trying and give the staff kudos for taking care of us. Everything is headed in the right direction. I hope they get this upgraded externally as well as they have done the rooms. A little more intention with showers and water pressure and heat a/c. All in all it was clean and comfortable but I'm not sure I would bring my other half to stay overnight
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酒店回复: Dear Thomas,Thank you for your feedback. We appreciate you choosing OYO Hotel Mona Lake Muskegon and hope to welcome you back for an even better stay next time.Best regards,NoahOYO Hotel Mona Lake Muskegon
4.0分
其他
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I gave a friend a couple nights in a hotel. He needed it. I paid for the room. Check in requesting an additional/ his credit/ debit card..He does not have either. Very inconvenient
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酒店回复: Dear Larry,Thank you for your feedback regarding your stay at OYO Hotel Mona Lake Muskegon. We’re glad to hear you had a positive experience and appreciate your comments, which help us continue improving our services.Sincerely,LisaOYO Hotel Mona Lake Muskegon
1.0分
其他
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This place is disgusting. The hotel clerk was very nice and I thought everything was okay but I soon as I drove back to the building where my room was there's debris all over the parking lot it looks desolate I go to my room and I immediately smell musty odor it's dark it is nothing like the pictures posted on ******* and there are stains on the sheets. So I didn't even take my things into the room I turned around and I went right back to the front desk and I asked to check out and she said no problem and that I would get a refund. That was over 2 weeks ago and now through ******* I'm fighting for my refund and the hotel has told ******* that I was a no-show. If I was a no-show how did they authorize my debit card $50 for incidental deposit? When I call the hotel to find out what's going on with my refund they're acting like ******* is the one not trying to give me a refund.
1.0分
其他
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No rooms available
The hotel didn’t respect the reservation. When checking in they stated didn’t have rooms available, just for the ones pre payed and that they didn’t recommend booking through third parties.
3.0分
商务出差
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This place looked like a homeless shelter. People hanging out in the parking lot. It was loud and noisy. The hallways and everywhere except inside the room was dirty and unkempt
4.0分
其他
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I liked that the property smelled better than most properties that are at this price range. The room was clean and the bed was comfortable.
What I didn't care about this property was that the area was dirty outside of the property, it felt extremely unsafe outside and there was not much that a single woman could do to make herself feel safer other than stay in her room.
3.0分
其他
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I only stayed 1 night. The property is hard to find. Vacant building next to property. Overgrown shrubs on vacant lot and on the property. Lake Mono is across a busy highway, not on the property. Felt unsafe being there.
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酒店回复: Dear Russell,Thank you for sharing your feedback. We're sorry to hear that aspects of your stay at OYO Hotel Mona Lake Muskegon did not meet your expectations. We understand your concerns and will take them into account as we work to improve the guest experience and the overall appearance of the property.We appreciate your comments and the opportunity to do better.Best regards,MariaOYO Hotel Mona Lake Muskegon
好的
Had a fantastic stay—clean rooms, friendly staff, and great location. Everything was well-maintained and comfortable. Highly recommend for a relaxing, hassle-free experience. Would definitely return!
Not the same as pictured cockroaches frist room they gave us was not ready gave us other room
I want to like this property. They are trying. Newly redone rooms that have all new flooring, paint, beds are very nice. The hotel itself is old and has seen better days. I think they're working on it but the parking lot and surrounding area seems a little time warn and not real safe. Leaving our motorcycles out gave us a moment's pause. Staff is excellent and very nice. Heating units and low water pressure took away from the experience. No washcloths and just the bare basic soap with no shampoo and time worn towels. Got to give them credit for trying and give the staff kudos for taking care of us. Everything is headed in the right direction. I hope they get this upgraded externally as well as they have done the rooms. A little more intention with showers and water pressure and heat a/c. All in all it was clean and comfortable but I'm not sure I would bring my other half to stay overnight
I gave a friend a couple nights in a hotel. He needed it. I paid for the room. Check in requesting an additional/ his credit/ debit card..He does not have either. Very inconvenient
This place is disgusting. The hotel clerk was very nice and I thought everything was okay but I soon as I drove back to the building where my room was there's debris all over the parking lot it looks desolate I go to my room and I immediately smell musty odor it's dark it is nothing like the pictures posted on ******* and there are stains on the sheets. So I didn't even take my things into the room I turned around and I went right back to the front desk and I asked to check out and she said no problem and that I would get a refund. That was over 2 weeks ago and now through ******* I'm fighting for my refund and the hotel has told ******* that I was a no-show. If I was a no-show how did they authorize my debit card $50 for incidental deposit? When I call the hotel to find out what's going on with my refund they're acting like ******* is the one not trying to give me a refund.
No rooms available
The hotel didn’t respect the reservation. When checking in they stated didn’t have rooms available, just for the ones pre payed and that they didn’t recommend booking through third parties.
This place looked like a homeless shelter. People hanging out in the parking lot. It was loud and noisy. The hallways and everywhere except inside the room was dirty and unkempt
I liked that the property smelled better than most properties that are at this price range. The room was clean and the bed was comfortable.
What I didn't care about this property was that the area was dirty outside of the property, it felt extremely unsafe outside and there was not much that a single woman could do to make herself feel safer other than stay in her room.
I only stayed 1 night. The property is hard to find. Vacant building next to property. Overgrown shrubs on vacant lot and on the property. Lake Mono is across a busy highway, not on the property. Felt unsafe being there.