酒店回复: Thank you for taking the time to share your detailed experience. We truly regret the initial challenges you faced due to our overbooking situation and understand how upsetting it was to be relocated, especially when location matters so much.We appreciate your recognition of our team’s efforts to make things right and are glad we could ultimately provide accommodations that met your expectations. It’s wonderful to hear you enjoyed our property, amenities, and the added touches we offer to make guests feel welcome.Your feedback about overbooking is taken seriously, and we are actively working to prevent such situations in the future to ensure all our guests have a smooth and comfortable arrival. We look forward to welcoming you back and providing the seamless experience you deserve.

酒店回复: Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that Janelle made such a positive impression during your check-in—she truly embodies the warm and welcoming spirit we strive for.That said, I sincerely apologize for the oversight in your shower. Cleanliness is very important to us, and I’ll be following up with our housekeeping team to ensure this does not happen again.We hope to have the pleasure of welcoming you back on your next visit to Bend, and we’ll be sure to make your next stay even better.

酒店回复: Thank you for taking the time to share your experience with us! We’re delighted you had such a positive stay and truly appreciate your kind words. We look forward to welcoming you back on your next visit to Bend.

酒店回复: Thank you for your wonderful review! We're so happy to hear that you had an excellent stay and enjoyed our convenient location, friendly team, and clean, comfortable rooms. It’s great to know the pool and hot tub were a perfect way to unwind after your drive. We truly appreciate your kind words and look forward to welcoming you back for another stay!

酒店回复: Thank you so much for your kind review! We're thrilled to hear that you enjoyed the hotel's design, amenities, and the service provided by our staff, especially Paige at the front desk. We'll be sure to pass along your compliments to her. We appreciate your feedback about the window, and we’ll definitely take that into consideration for future improvements. We hope to welcome you back soon for another wonderful stay!

酒店回复: We’re so glad to hear that our shower and beds were the perfect treat after your hiking and camping adventure! It sounds like you really earned that relaxation. Thank you for choosing to stay with us—we’re happy we could help make your trip even better. Hope to see you again after your next outdoor adventure!

酒店回复: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us — from our convenient location and clean, well-maintained facility to the fitness center, pool area, and your room. It's especially wonderful to know our team made a positive impression.We truly appreciate you taking the time to share your experience and hope to welcome you back again soon!

酒店回复: Thank you for choosing to stay with us at Element Bend and for taking the time to leave such a thoughtful review. We’re so glad to hear you—and your furry friend—had a great experience. We look forward to welcoming you back again soon!