酒店回复: Thank you for taking the time to share your recent experience with us. We're glad to hear you found our staff friendly, enjoyed the Keurig coffee, and that your room appeared clean.We’re sorry to hear that other aspects of your stay were not as comfortable as they should have been. We understand how frustrating it must have been to navigate the surrounding area—especially with a camper—due to the ongoing construction. Please know that this work is being carried out by the city and is unfortunately outside of our control. However, we are doing everything we can on our end to help minimize the disruption for our guests.Regarding your comments about the beds and pillows: these are maintained in line with IHG brand standards, but we understand that comfort can be subjective, and we’re sorry to hear they didn’t meet your expectations.We also appreciate you bringing the shower door issue and hallway odor to our attention. These have been shared with our maintenance and housekeeping teams for prompt follow-up.Your feedback is incredibly valuable as it helps us improve.

酒店回复: Dear Guest,Thank you for your feedback. We’re glad you enjoyed the surrounding area and the new shopping complexes nearby—it’s great to hear the location added to your overall experience.We apologize for the confusion during check-out. We understand you were hoping to avoid using a credit card, and we're sorry this wasn’t communicated clearly at the time. Had this been mentioned, we could have reversed the charge and completed the transaction using your debit card instead.Your comments have been shared with our front desk team to help ensure better clarity and flexibility in the future. We truly appreciate your understanding and hope to welcome you back again for a smoother experience.Kind Regards

酒店回复: Dear Guest,Thank you so much for your continued loyalty — it truly means a lot to us! We're honored to be your go-to place to stay when you're in the Edmonton area.It’s great to hear that, once again, you experienced the good service and comfort you’ve come to expect. We’re happy to know this stay was no different!We look forward to welcoming you back on your next visit.Warm regards,

酒店回复: Dear Guest,Thank you for taking the time to share your experience with us!We’re so pleased to hear that you enjoyed your stay and appreciated our clean facilities, friendly and accommodating staff, as well as our well-maintained pool and gym. Your kind words mean a lot to our team, and we truly look forward to welcoming you and your family back in the future.

酒店回复: Dear Guest,Thank you for taking the time to share your feedback — and for being a valued returning guest. We’re so glad to hear you’ve consistently enjoyed our clean, spacious rooms, great breakfast, and convenient location.Regarding your recent check-in experience, we want to clarify that our hotel policy requires a valid credit card for all reservations and check-ins. However, in recognition of your history with us, we made a one-time exception to accept an alternate form of payment. In such cases, a refundable deposit of $500 is required to cover incidental charges.We understand this amount may have felt excessive, especially for a one-night stay, and we truly regret if it made you feel anything less than welcome. Our goal is always to apply our policies fairly while also showing appreciation to our loyal guests — and we acknowledge there’s room to improve in how that balance is communicated and handled.We do hope to have the opportunity to welcome you back in the future and ensure your next stay is more aligned with the positive experiences you've had with us in the past.Kind Regards

酒店回复: Dear Guest,Thank you for sharing your feedback. We're so glad to hear that you enjoyed your stay — especially the spacious rooms and our pool and hot tub. It’s always great to know when those features help make our guests' experience more enjoyable.We appreciate your comments regarding parking. We do have appropriate parking available to accommodate a full house; however, during high-occupancy periods, challenges can arise when some vehicles are not parked correctly. We're actively monitoring this and continue to remind guests to park considerately to ensure everyone has access to the space they need.Your suggestion about overflow parking is appreciated and will be shared with our team for future planning.We look forward to welcoming you back again soon.