酒店回复: ¡Gracias por tu amable reseña! Nos alegra mucho saber que disfrutaste de nuestra ubicación y apreciaste la amabilidad de nuestro personal. ¡Esperamos darte la bienvenida de nuevo pronto!
5.0分
家庭亲子
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Clean room that was large to accommodate our family of 3. Loved the bathroom! Breakfast was wonderful with many options. Staff were friendly. WiFi was fast. Only complaint was the loud neighbors above us on the 6th floor, but the hotel can't help that.
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酒店回复: Thank you for sharing your experience! We’re delighted to hear you enjoyed the spacious room, great bathroom, delicious breakfast, friendly service, and fast WiFi. We appreciate your understanding about the noise and are glad the rest of your stay was so positive. We hope to welcome you and your family back again soon!
5.0分
家庭亲子
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Our room was clean, quiet in the evenings, breakfast had a little bit of everything for everyone. The parking was fair, too many Tesla chargers in my opinion. The outside was clean and well maintained landscaping.
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酒店回复: Thank you for your thoughtful review! We're so glad you enjoyed a clean, quiet stay and a satisfying breakfast. We appreciate your feedback and hope to welcome you back again soon!
5.0分
其他
It was very easy to find the hotel. Front desk staff were extremely friendly and helpful.
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酒店回复: Thank you for the great feedback! We're glad our convenient location and friendly front desk team helped make your stay a positive one. We appreciate you choosing us and hope to see you back again soon!
5.0分
商务出差
Parking was full but easily accessible, the gym is one of the nicer ones I've ever seen. Staff is always warm, welcoming and accommodating.
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酒店回复: Thank you for the wonderful feedback! We’re glad you found parking easy, enjoyed our fitness center, and felt welcomed by our team. We appreciate you staying with us, and we hope to see you again soon!
3.0分
商务出差
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Paying more didn't buy me a better hotel experienc
On-line app checkin is a joke. Just didn't work. When I got there the night desk person required my credit card again for a security deposit. I told her I already had a card on file, but that wasn't good enough. I tried to tap then chip read the card I used, but that failed. For security, my business card has no numbers printed on it, and the desk agent wouldn't accept it. I had to give her another card with visible numbers, which she couldn't read anyway. And she manually entered the number. Now, I'm concerned there was a manual copy made of my card number and it's out in the wild. So now I have to monitor my bank account for fraud.
The room was clean and quiet, but very average. The problem is, I regularly pay 30-50% less than this rate for similar rooms, so this was NOT a good price or value. Breakfast also was average, not great, barely adequate. Soggy limp bacon, dry eggs, etc.
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酒店回复: Thank you for sharing your feedback. We’re glad you found your room clean and quiet, but we’re sorry to hear about the challenges you experienced with check-in and breakfast. Your comments are valuable and will help us improve. We hope to have the opportunity to provide you with a better experience in the future.
5.0分
其他
Got to the hotel around midnight, the front desk was quick to find our room, and get us keys.
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酒店回复: Thank you for sharing your experience! We're happy our front desk team made your late-night check-in quick and easy. We appreciate your stay and hope to welcome you back soon!
4.0分
其他
Yes, all of the above. Your staff were very accommodating. Thank you
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酒店回复: Thank you so much for your generous feedback! We’re thrilled to hear our team was accommodating and that everything met your expectations. We truly appreciate you staying with us and hope to welcome you back again soon!
1.0分
其他
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Poor communication and customer service
Terrible experience at this hotel. We booked a 2 queen room for a baseball tournament with our team. We got checked in and went to our room to find that they switched us to a king room with a sofa bed. When we went to ask about the switch, the only reason they gave us was that the hotel overbooked and the general manager switched the room. When we told them we didn't want the king room the receptionist at the front desk asked "why can't your kids sleep on the sofa bed?" When we asked if we could talk to the general manager we were told no. Another family in our group got moved to a completely different hotel. Overall was just not a good experience for us
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the frustration caused by the room change and communication. This is not the level of service we strive to provide. We’ll be addressing this with our team to improve, and we hope to earn the opportunity to welcome you back for a better stay in the future.
2.0分
其他
The floor at the pool is smooth tile... extremely slippery. My wife slipped and bruised her tailbone.
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酒店回复: Thank you for your feedback. We’re truly sorry to hear about your wife’s fall and hope she is recovering well. Guest safety is very important to us, and we appreciate you sharing this so we can continue making improvements. We hope to have the chance to welcome you back for a safer, more enjoyable experience.
非常好的地方，不错的区域，工作人员非常友好
Clean room that was large to accommodate our family of 3. Loved the bathroom! Breakfast was wonderful with many options. Staff were friendly. WiFi was fast. Only complaint was the loud neighbors above us on the 6th floor, but the hotel can't help that.
Our room was clean, quiet in the evenings, breakfast had a little bit of everything for everyone. The parking was fair, too many Tesla chargers in my opinion. The outside was clean and well maintained landscaping.
It was very easy to find the hotel. Front desk staff were extremely friendly and helpful.
Parking was full but easily accessible, the gym is one of the nicer ones I've ever seen. Staff is always warm, welcoming and accommodating.
Paying more didn't buy me a better hotel experienc
On-line app checkin is a joke. Just didn't work. When I got there the night desk person required my credit card again for a security deposit. I told her I already had a card on file, but that wasn't good enough. I tried to tap then chip read the card I used, but that failed. For security, my business card has no numbers printed on it, and the desk agent wouldn't accept it. I had to give her another card with visible numbers, which she couldn't read anyway. And she manually entered the number. Now, I'm concerned there was a manual copy made of my card number and it's out in the wild. So now I have to monitor my bank account for fraud.
The room was clean and quiet, but very average. The problem is, I regularly pay 30-50% less than this rate for similar rooms, so this was NOT a good price or value. Breakfast also was average, not great, barely adequate. Soggy limp bacon, dry eggs, etc.
Got to the hotel around midnight, the front desk was quick to find our room, and get us keys.
Yes, all of the above. Your staff were very accommodating. Thank you
Poor communication and customer service
Terrible experience at this hotel. We booked a 2 queen room for a baseball tournament with our team. We got checked in and went to our room to find that they switched us to a king room with a sofa bed. When we went to ask about the switch, the only reason they gave us was that the hotel overbooked and the general manager switched the room. When we told them we didn't want the king room the receptionist at the front desk asked "why can't your kids sleep on the sofa bed?" When we asked if we could talk to the general manager we were told no. Another family in our group got moved to a completely different hotel. Overall was just not a good experience for us
The floor at the pool is smooth tile... extremely slippery. My wife slipped and bruised her tailbone.