酒店回复: Dear yi-chuan,Greetings from OZO George Town Penang!Thank you for your kind words and for sharing your experience with us. We’re delighted to hear that you had a great stay, and we look forward to welcoming you back in the future.With good vibes,Management Team
4.5分
豪华双床房
独自旅行
优点:
1、海景房景色很漂亮
2、房间干净
缺点:
1、免费的水只有两瓶,想多要的话需要花钱买。这一点体验非常不好
2、外面的酒吧或者其他类似场所唱歌声音极大,会传进房间听得一清二楚。一直唱到晚12点整
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酒店回复: Dear Touchipaomian,Greetings from OZO George Town Penang.Thank you for sharing your feedback. We are pleased to know that you enjoyed the beautiful sea view and found the room clean during your stay.We also appreciate your comments regarding the complimentary water. Please note that we provide two bottles of drinking water daily as a standard amenity, and any additional bottles will be subject to a small charge.Regarding the noise from nearby entertainment venues, we regret any inconvenience caused. As our hotel is located in a lively area, occasional noise from surrounding establishments may be heard, especially in the evening hours.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.With good vibes,Management Team
酒店回复: Dear Guest,Greetings from OZO George Town Penang!Thank you for taking the time to share your experience with us.We’re truly sorry to learn that your stay did not meet your expectations. Your comments regarding the room layout, the mismatch with the photos, and the lack of availability to change rooms are well noted. We also sincerely apologize for the inconvenience caused by the faulty shower head and hand soap, as well as the delay in repairs, this is certainly not the standard of comfort and efficiency we aim to provide.We’re glad to know that you were able to enjoy the swimming pool, but we regret that the overall experience fell short. Thank you again for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back in the future for a much improved stay.With good vibes,Management Team
3.5分
豪华特大床房
家庭亲子
性价比不高 还是可能携程中介赚了太多的利润原因
卫生一般
顶楼泳池水较凉 视野开阔 风景不错
早点选择不多
前台服务人员态度不是那么的好 有些冷淡的感觉
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酒店回复: Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. With good vibes,Management Team
酒店回复: Dear Guest,Greetings from OZO George Town Penang!Thank you for taking the time to share your experience with us.We’re truly sorry to hear that your room allocation did not meet your expectations, especially after a long early morning flight with a child. We understand how important it is to be able to check in and rest comfortably right away.Please allow us to clarify that all special room requests, including room location and proximity to elevators, are subject to availability at the time of arrival. Room assignments are not based on booking platform, and we sincerely apologize if this gave you a different impression. Our team did their best to accommodate your reservation based on the room type booked and availability on the day.Your feedback is very important to us, Thank you again for your understanding. We hope to have the opportunity to welcome you back and provide you with a more pleasant experience next time.With good vibes,Management Team
2. 屋顶无边际泳池是亮点. 22楼 Rooftop Infinity Pool 视野好,适合拍照放松。
3. 客房整洁 & Wi-Fi OK. 房间现代、干净、大小合适,Wi-Fi 信号在泳池也能使用。
4. 早餐 & 景观不错. 早餐选择多样且美味,有高楼层视野。
5. 价位合理. 属于中档城市酒店,性价比比很多同区域酒店好。
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酒店回复: Dear QUEE Yu Seng,Greetings from OZO George Town Penang!Thank you for your wonderful review! We’re delighted you enjoyed our central George Town location, rooftop infinity pool views, comfortable rooms, reliable Wi-Fi, and breakfast with a view. We’re especially pleased that you found our hotel to be good value for money. Your kind words truly motivate our team, and we look forward to welcoming you back for another memorable stay in Penang!With good vibes,Management Team
酒店回复: Dear Guest,Greetings from OZO George Town Penang!Thank you for sharing your experience. We’re glad to hear you were able to secure a good rate by booking early for the Chinese New Year holiday and that our connecting room option suited your family’s needs.As connecting rooms are limited and located on a specific floor, we truly appreciate your understanding. Thank you for your feedback, and we hope to welcome you again for another enjoyable stay in the future.With good vibes,Management Team
酒店回复: Dear Guest,Greetings from OZO George Town Penang!Thank you for your outstanding review and for awarding us perfect scores. We are truly delighted to know that you had such a wonderful stay with us.Your kind words about our welcoming and friendly team mean a great deal to us and serve as great motivation to continue delivering exceptional hospitality.We sincerely look forward to welcoming you back for another memorable stay in the near future.With good vibes,Management Team
5.0分
高级双床房
朋友出游
房间干净无烟味,前台和客房都很有礼貌。
早饭好吃,椰浆饭随便吃,蛋黄炒面超好吃,有很标准的西式早餐,疯狂摄入两大碗酸奶
升级了海景房,很漂亮
打Grab去景点都很近,推荐!
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酒店回复: Dear Rongzida,Greetings from OZO George Town Penang!Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay, from the cleanliness of your room and the politeness of our team to the variety and quality of our breakfast offerings. We’re also glad that you loved your sea-view room and found our location convenient for exploring the area.Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay soon!With good vibes,Management Team
酒店回复: Dear Guest,Greetings from OZO George Town Penang!Thank you for taking the time to share your experience with us.We’re glad to hear that you found the room fairly clean and that our front desk team provided attentive service. At the same time, we’re sorry to learn about the inconvenience you experienced with the hot water during the day, and your feedback has been shared with our engineering team for review.Regarding the room change, as the reservations were made under different room categories for the two nights, a room move was required in order to match the booked room types. Our team offered the option to upgrade so you could remain in the same room for convenience, though we understand how this may have come across and apologize for any discomfort caused.Thank you again for your valuable feedback. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.With good vibes,Management Team
酒店房间干净宽敞!无敌无边海景泳池是最大亮点。酒店位于乔治市中心,走路去所以景点都非常方便。早餐的选择丰富!
优点:
1、海景房景色很漂亮
2、房间干净
缺点:
1、免费的水只有两瓶,想多要的话需要花钱买。这一点体验非常不好
2、外面的酒吧或者其他类似场所唱歌声音极大,会传进房间听得一清二楚。一直唱到晚12点整
一言难尽:首先房型设施和图片不符(卫生间没有干湿分离),询问原因部分房型就是如此没房可换。其次花洒和洗手液都是坏的,维修耽误了很多时间。最后夜晚会出现一阵阵刺耳的噪声,避雷302房间。唯一优点就是泳池了。
性价比不高 还是可能携程中介赚了太多的利润原因
卫生一般
顶楼泳池水较凉 视野开阔 风景不错
早点选择不多
前台服务人员态度不是那么的好 有些冷淡的感觉
留言不要电梯附近,结果给一个电梯过道正中的,我们飞机凌晨到带着娃,只想马上入住休息,给低楼层窗户旁还有一个大平台,真的不想折腾。。。携程就这么不受待见吗?给的边角房
1. 位置非常好. 位于乔治市中心,步行就能去到很多咖啡店、美食街和旅游景点,非常便于探索槟城老城。
2. 屋顶无边际泳池是亮点. 22楼 Rooftop Infinity Pool 视野好,适合拍照放松。
3. 客房整洁 & Wi-Fi OK. 房间现代、干净、大小合适,Wi-Fi 信号在泳池也能使用。
4. 早餐 & 景观不错. 早餐选择多样且美味,有高楼层视野。
5. 价位合理. 属于中档城市酒店,性价比比很多同区域酒店好。
过年选择这里,提前半年预定的,价格很不错。订的是连通房,这种房型很少,所以楼层只有七层景观就一般了,而且面对的是群防看不到海。
前台给升级了海景套房,酒店顶层无边泳池超漂亮,服务员都很热情。去机场时间没到,免费给延迟退房,大家都很友好
房间干净无烟味,前台和客房都很有礼貌。
早饭好吃,椰浆饭随便吃,蛋黄炒面超好吃,有很标准的西式早餐,疯狂摄入两大碗酸奶
升级了海景房,很漂亮
打Grab去景点都很近,推荐!
房间还算是干净,但是白天淋浴好像热水不够。前台在20楼,服务还算是周到吧不过因为是两天分开订的不同房型,一直让我加钱升级成同款房型不用第二天换房。