酒店回复: Dear yi-chuan,Greetings from OZO George Town Penang!Thank you for your kind words and for sharing your experience with us. We’re delighted to hear that you had a great stay, and we look forward to welcoming you back in the future.With good vibes,Management Team

酒店回复: Dear Touchipaomian,Greetings from OZO George Town Penang.Thank you for sharing your feedback. We are pleased to know that you enjoyed the beautiful sea view and found the room clean during your stay.We also appreciate your comments regarding the complimentary water. Please note that we provide two bottles of drinking water daily as a standard amenity, and any additional bottles will be subject to a small charge.Regarding the noise from nearby entertainment venues, we regret any inconvenience caused. As our hotel is located in a lively area, occasional noise from surrounding establishments may be heard, especially in the evening hours.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.With good vibes,Management Team

酒店回复: Dear Guest,Greetings from OZO George Town Penang!Thank you for taking the time to share your experience with us.We’re truly sorry to learn that your stay did not meet your expectations. Your comments regarding the room layout, the mismatch with the photos, and the lack of availability to change rooms are well noted. We also sincerely apologize for the inconvenience caused by the faulty shower head and hand soap, as well as the delay in repairs, this is certainly not the standard of comfort and efficiency we aim to provide.We’re glad to know that you were able to enjoy the swimming pool, but we regret that the overall experience fell short. Thank you again for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back in the future for a much improved stay.With good vibes,Management Team

酒店回复: Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. With good vibes,Management Team

酒店回复: Dear Guest,Greetings from OZO George Town Penang!Thank you for taking the time to share your experience with us.We’re truly sorry to hear that your room allocation did not meet your expectations, especially after a long early morning flight with a child. We understand how important it is to be able to check in and rest comfortably right away.Please allow us to clarify that all special room requests, including room location and proximity to elevators, are subject to availability at the time of arrival. Room assignments are not based on booking platform, and we sincerely apologize if this gave you a different impression. Our team did their best to accommodate your reservation based on the room type booked and availability on the day.Your feedback is very important to us, Thank you again for your understanding. We hope to have the opportunity to welcome you back and provide you with a more pleasant experience next time.With good vibes,Management Team

酒店回复: Dear QUEE Yu Seng,Greetings from OZO George Town Penang!Thank you for your wonderful review! We’re delighted you enjoyed our central George Town location, rooftop infinity pool views, comfortable rooms, reliable Wi-Fi, and breakfast with a view. We’re especially pleased that you found our hotel to be good value for money. Your kind words truly motivate our team, and we look forward to welcoming you back for another memorable stay in Penang!With good vibes,Management Team

酒店回复: Dear Guest,Greetings from OZO George Town Penang!Thank you for sharing your experience. We’re glad to hear you were able to secure a good rate by booking early for the Chinese New Year holiday and that our connecting room option suited your family’s needs.As connecting rooms are limited and located on a specific floor, we truly appreciate your understanding. Thank you for your feedback, and we hope to welcome you again for another enjoyable stay in the future.With good vibes,Management Team

酒店回复: Dear Guest,Greetings from OZO George Town Penang!Thank you for your outstanding review and for awarding us perfect scores. We are truly delighted to know that you had such a wonderful stay with us.Your kind words about our welcoming and friendly team mean a great deal to us and serve as great motivation to continue delivering exceptional hospitality.We sincerely look forward to welcoming you back for another memorable stay in the near future.With good vibes,Management Team

酒店回复: Dear Rongzida,Greetings from OZO George Town Penang!Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay, from the cleanliness of your room and the politeness of our team to the variety and quality of our breakfast offerings. We’re also glad that you loved your sea-view room and found our location convenient for exploring the area.Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay soon!With good vibes,Management Team

酒店回复: Dear Guest,Greetings from OZO George Town Penang!Thank you for taking the time to share your experience with us.We’re glad to hear that you found the room fairly clean and that our front desk team provided attentive service. At the same time, we’re sorry to learn about the inconvenience you experienced with the hot water during the day, and your feedback has been shared with our engineering team for review.Regarding the room change, as the reservations were made under different room categories for the two nights, a room move was required in order to match the booked room types. Our team offered the option to upgrade so you could remain in the same room for convenience, though we understand how this may have come across and apologize for any discomfort caused.Thank you again for your valuable feedback. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.With good vibes,Management Team