the room were reserved had a mouse running around and it scampered under the adjoining room door - called the front desk and she gave us another room- smaller but no mouse
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酒店回复: Hello Rose,Thank you for sharing your experience. We understand that encountering unexpected guests like mice can be unsettling. We appreciate your feedback regarding the room change and are glad you were comfortable in the new accommodations. Please rest assured that your comments will be taken into consideration as we continually strive to enhance our guests’ experiences. Thank you for bringing this to our attention.
3.0分
其他
Room was clean and staff was very pleasant. The breakfast could have had a little varied selection, but other than that, all was good.
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酒店回复: Hello Julie,Thank you for your delightful feedback! We are glad to hear you enjoyed the cleanliness of your room and found our staff pleasant. Your suggestion regarding breakfast variety is appreciated and will be taken into consideration for future improvements. We hope to welcome you back for another stay soon and provide an even better experience.
4.0分
其他
Rhea the breakfast lady made sure that everything was looking great, hot and available. The pool was nice.
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酒店回复: Hello CHRISTINE,Thank you for sharing your positive experience with Rhea and our breakfast offerings. We're glad to hear you enjoyed the quality and presentation of the food. It's also great to know that you had a pleasant time at the pool. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future.
5.0分
情侣出游
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Always a very well priced and great place to stay when in Orange Beach wharf area.
Staff is personal and efficient. Comfortable, clean and cozy place w good sizes rooms and nice amenities
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酒店回复: Hello Anne, Thank you for sharing your positive experience from your stay in the Orange Beach Wharf area. We're glad to hear you found our staff personal and efficient, and that you enjoyed the comfort and cleanliness of our rooms. Your feedback is invaluable, and we look forward to welcoming you back for another cozy stay in the future. Safe travels!
5.0分
家庭亲子
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We stayed one night here on our road trip to Florida. The price was great and we were able to drive to the beach in a few minutes to watch the sunset. The complementary breakfast was fine. Our room was clean and comfortable. The only amenity missing was a hair dryer. But for the price I thought that was understandable. Also they were going through a remodel so things may have not been what they usually are. I have stayed at a microtel before in another state. They are great for what you pay. I would highly recommend for the budget minded, just bring your own hair dryer!
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酒店回复: Hello Wanda,Thank you for sharing your experience with us! We're glad to hear that you enjoyed the clean and comfortable room, as well as the convenient location for watching the sunset. We appreciate your understanding regarding the ongoing remodel and are glad you found value in your stay. Your feedback about the hair dryer will certainly be noted for future improvements. We hope you have safe travels on the rest of your road trip!
4.0分
商务出差
No phone in rooms and unable to take bath...( had no plug for the tub) shower was great lots of hot water
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酒店回复: Hello viola,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the shower and the hot water supply. We also understand the frustration caused by the lack of a phone in the room and the missing tub plug. Your insights are valuable, and we will be sure to pass them along to the appropriate team for consideration in future enhancements. We hope you enjoyed your overall experience.
5.0分
家庭亲子
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We stayed the night for a concert at the Wharf and the hotel and room were very clean and quiet. Parking lot was well lit. Staff were very friendly and helpful. For the area the price was great. The biscuits and gravy were excellent. We didn’t use the pool but it looked very clean. Entire property was well kept and very convenient to area attractions. Thanks for a great trip!
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酒店回复: Hello Murphy,Thank you for your positive feedback! We're delighted to hear that you enjoyed the cleanliness of our property, our friendly staff, and the quality of the biscuits and gravy. It’s wonderful that you found our location convenient for your concert at the Wharf. We appreciate your kind words and hope to welcome you back for another stay in the future. Your satisfaction is important to us, and we aim to provide memorable experiences for all our guests.
4.0分
其他
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Clean Room, Staff was very customer friendly and willing to assist when needed. Free Breakfast was filling with many options from Pancakes to Biscuits and Gravy, with sausage and eggs and more. Location is convenient to Target and some well known Restaurants. Gulf Shores Beach is not far (maybe 10 minutes). I would stay at this location again!
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酒店回复: Hello Steve,Thank you for your feedback! We're delighted to hear that you enjoyed the clean accommodations, friendly staff, and the variety of breakfast options. It's great that you found our location convenient for your needs and close to local attractions. We appreciate your positive remarks and look forward to welcoming you back in the future for another enjoyable stay!
2.0分
其他
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The receptionist gave me a room that other people were already occupying. We were given a room on the first floor in the back building, luckily there was nobody in the room that I walked in to but there was a dress up and several bags so I was very confused and I had immediately went back to the front desk to ask for another room. It was very uncomfortable walking in to a room that already had things in it and it was very awkward to have to go back and explain to the receptionist that I needed a different room as she played it off like “that should never happen.” We were then given a room on the second floor rather than the first floor. The bathtub was quite dirty and it was quite difficult to sleep with the provided pillows as they were small but other than that it was an average room considering the price. Breakfast was okay, however the pancake machine did not have mix and was not ready to use when we went down for breakfast.
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酒店回复: Hello Carlos,Thank you for your feedback regarding your recent stay. We appreciate your comments about the challenges you faced with room assignments and cleanliness, as well as the breakfast experience. Guest input is essential in ensuring we maintain our standards and improve where necessary. Your observations will be shared with the management team to enhance future guest experiences and ensure smoother operations. Thank you for choosing to stay with us.
4.0分
其他
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Great staff but incredibly small rooms
First the staff was amazing. They were so friendly and ready to answer any question you had. We stay often at Microtel but this was so much smaller than any we had stayed at. No place to hang your clothes and no drawers. That should be a part of the description of the hotel. This is not very convenient for more than a couple of days.
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酒店回复: Hello Patra,Thank you for taking the time to share your feedback about your recent stay. We're pleased to hear our staff provided you with excellent service. We appreciate your input regarding the room amenities and understand that space can impact the experience, especially for longer stays. Your comments will be noted as we continually strive to enhance our guests' experiences in the future. Thank you again for your insights.
the room were reserved had a mouse running around and it scampered under the adjoining room door - called the front desk and she gave us another room- smaller but no mouse
Room was clean and staff was very pleasant. The breakfast could have had a little varied selection, but other than that, all was good.
Rhea the breakfast lady made sure that everything was looking great, hot and available. The pool was nice.
Always a very well priced and great place to stay when in Orange Beach wharf area.
Staff is personal and efficient. Comfortable, clean and cozy place w good sizes rooms and nice amenities
We stayed one night here on our road trip to Florida. The price was great and we were able to drive to the beach in a few minutes to watch the sunset. The complementary breakfast was fine. Our room was clean and comfortable. The only amenity missing was a hair dryer. But for the price I thought that was understandable. Also they were going through a remodel so things may have not been what they usually are. I have stayed at a microtel before in another state. They are great for what you pay. I would highly recommend for the budget minded, just bring your own hair dryer!
No phone in rooms and unable to take bath...( had no plug for the tub) shower was great lots of hot water
We stayed the night for a concert at the Wharf and the hotel and room were very clean and quiet. Parking lot was well lit. Staff were very friendly and helpful. For the area the price was great. The biscuits and gravy were excellent. We didn’t use the pool but it looked very clean. Entire property was well kept and very convenient to area attractions. Thanks for a great trip!
Clean Room, Staff was very customer friendly and willing to assist when needed. Free Breakfast was filling with many options from Pancakes to Biscuits and Gravy, with sausage and eggs and more. Location is convenient to Target and some well known Restaurants. Gulf Shores Beach is not far (maybe 10 minutes). I would stay at this location again!
The receptionist gave me a room that other people were already occupying. We were given a room on the first floor in the back building, luckily there was nobody in the room that I walked in to but there was a dress up and several bags so I was very confused and I had immediately went back to the front desk to ask for another room. It was very uncomfortable walking in to a room that already had things in it and it was very awkward to have to go back and explain to the receptionist that I needed a different room as she played it off like “that should never happen.” We were then given a room on the second floor rather than the first floor. The bathtub was quite dirty and it was quite difficult to sleep with the provided pillows as they were small but other than that it was an average room considering the price. Breakfast was okay, however the pancake machine did not have mix and was not ready to use when we went down for breakfast.
Great staff but incredibly small rooms
First the staff was amazing. They were so friendly and ready to answer any question you had. We stay often at Microtel but this was so much smaller than any we had stayed at. No place to hang your clothes and no drawers. That should be a part of the description of the hotel. This is not very convenient for more than a couple of days.