I have never been treated so rudely by the front staff. My flight was delayed 6 hours and they would not let my family check in (they arrived on an earlier flight). Instead, they cancelled my reservations and I was forced them to book at a higher rate. Then, they charged my card a cancellation fee; even though I did't cancel. I am a Hilton gold member and have never been so disappointed with a stay. Please don't make the same mistake and book at any other Hilton property (I'm still a Hilton fan!)
5.0分
其他
Everything! Location by a beautiful lake and golf course, convenient to shopping and lots of dining places. Staff were so great! Rooms are always awesome!
1.0分
其他
Horrible customer service with zero care of making their guests feel welcome. We will never try to stay here again. Very disappointing for a Hilton.
1.0分
其他
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I think the hotel was nice and clean but what does not sit well with me is pets being allowed in the eating areas. Crazy part is no one said ANYTHING. It's one thing to bring your pet but to have them in a area where people are eating is disgusting. I won't be staying at this property again bc I'm sure if they allow one guest to have their pet in there they allow them all to have them on there.
5.0分
其他
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Totally exemptional business class Lifestyles to experience here for your stay. We love Tru for the most part. It's a home sweet home for us. A Radiance Of Light that brings us a great vibes and soothing ambiance to stay like no other else can be as classy and business oriented place to stay but TRU. Real amazing staff. Simply The Best!
3.0分
其他
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It was just okay for us. We celebrated our 22nd wedding anniversary. Beds very uncomfortable & too firm extra pillows provided Clen & newer hotel Fast elevator complimentary tea & coffee Nice & updated bathroom with great body wash & lotion staff friendly Lots of TV channels & nice size TV No microwave in the room Fridge not very cold price reasonable easy check in breakfast not good at all. fresh fruit was fine Room on 4th floor near busy highway so very noisy while sleeping Conveniently near Tanger Outlet & many places to eat
5.0分
其他
The room was spotless and the staff were very courteous.
3.0分
情侣出游
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We stayed at this hotel during a trip to Florida. The place was clean, but the floor was a bit sticky. The room was quite small and there wasn’t much room for our suitcases. The beds were fairly comfortable. The shower didn’t have much pressure and required a lot of rinsing . Breakfast was typical for this type of hotel except they did have a pancake maker too. Checkin was easy and all of the staff were pleasant. Overall IHMO a very basic hotel.
4.0分
其他
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We stopped here on the way down to Orlando. The hotel is newer and we enjoyed the pool table. Kind of a no frills type room and not much room to spread out but it did the job for the night. Breakfast was standard and enjoyable. We would stop here again..... just close enough to get where we needed the next day and not be exausted.
没什么可抱怨的。我喜欢一切。我推荐他们 / 非常好的待遇，最重要的是美味的早餐 / 员工始终非常细心，清洁工作也做得非常好 / 当你在那个地区时，我 100% 推荐他们。如果我再次来到那个地区我会住在那里。
I have never been treated so rudely by the front staff. My flight was delayed 6 hours and they would not let my family check in (they arrived on an earlier flight). Instead, they cancelled my reservations and I was forced them to book at a higher rate. Then, they charged my card a cancellation fee; even though I did't cancel. I am a Hilton gold member and have never been so disappointed with a stay. Please don't make the same mistake and book at any other Hilton property (I'm still a Hilton fan!)
Everything! Location by a beautiful lake and golf course, convenient to shopping and lots of dining places. Staff were so great! Rooms are always awesome!
Horrible customer service with zero care of making their guests feel welcome. We will never try to stay here again. Very disappointing for a Hilton.
I think the hotel was nice and clean but what does not sit well with me is pets being allowed in the eating areas. Crazy part is no one said ANYTHING. It's one thing to bring your pet but to have them in a area where people are eating is disgusting. I won't be staying at this property again bc I'm sure if they allow one guest to have their pet in there they allow them all to have them on there.
Totally exemptional business class Lifestyles to experience here for your stay. We love Tru for the most part. It's a home sweet home for us. A Radiance Of Light that brings us a great vibes and soothing ambiance to stay like no other else can be as classy and business oriented place to stay but TRU. Real amazing staff. Simply The Best!
It was just okay for us. We celebrated our 22nd wedding anniversary. Beds very uncomfortable & too firm extra pillows provided Clen & newer hotel Fast elevator complimentary tea & coffee Nice & updated bathroom with great body wash & lotion staff friendly Lots of TV channels & nice size TV No microwave in the room Fridge not very cold price reasonable easy check in breakfast not good at all. fresh fruit was fine Room on 4th floor near busy highway so very noisy while sleeping Conveniently near Tanger Outlet & many places to eat
The room was spotless and the staff were very courteous.
We stayed at this hotel during a trip to Florida. The place was clean, but the floor was a bit sticky. The room was quite small and there wasn’t much room for our suitcases. The beds were fairly comfortable. The shower didn’t have much pressure and required a lot of rinsing . Breakfast was typical for this type of hotel except they did have a pancake maker too. Checkin was easy and all of the staff were pleasant. Overall IHMO a very basic hotel.
We stopped here on the way down to Orlando. The hotel is newer and we enjoyed the pool table. Kind of a no frills type room and not much room to spread out but it did the job for the night. Breakfast was standard and enjoyable. We would stop here again..... just close enough to get where we needed the next day and not be exausted.