My stay started off on the wrong foot with the front desk staff being misleading. They offered us a discount on parking if we attended what they described as a “complimentary breakfast.” In reality, it was a high-pressure timeshare presentation. We couldn’t make it to the breakfast, and they treated it like missing a doctor’s appointment without notice—saying we would be charged regardless. Ultimately, they charged us the full $50 per night for parking. To make matters worse, they even sent us an email confirming a parking refund, but the card they issued it to wasn’t even ours. The entire experience was chaotic and unprofessional. The Murphy bed in our room was noisy and uncomfortable to use, and the atmosphere of the hotel was anything but relaxing. One particularly disturbing moment was when I was sitting in the lobby and witnessed a loud staff meeting where management was yelling at housekeeping employees right in front of guests. Who holds staff meetings in the lobby like that? It was shocking and unprofessional. Behind the scenes, the setup is clearly designed to funnel guests into high-pressure timeshare sales pitches. The entire experience felt deceptive and manipulative. This was one of the worst stays I’ve ever had. I will never return, and I’ll make sure to warn others to avoid this place as well.

Clean room. My stay started off on the wrong foot with the front desk staff being misleading. They offered us a discount on parking if we attended what they described as a “complimentary breakfast.” In reality, it was a high-pressure timeshare presentation. We couldn’t make it to the breakfast, and they treated it like missing a doctor’s appointment without notice—saying we would be charged regardless.

Ultimately, they charged us the full $50 per night for parking. To make matters worse, they even sent us an email confirming a parking refund, but the card they issued it to wasn’t even ours. The entire experience was chaotic and unprofessional.

The Murphy bed in our room was noisy and uncomfortable to use, and the atmosphere of the hotel was anything but relaxing. One particularly disturbing moment was when I was sitting in the lobby and witnessed a loud staff meeting where management was yelling at housekeeping employees right in front of guests. Who holds staff meetings in the lobby like that? It was shocking and unprofessional.

Behind the scenes, the setup is clearly designed to funnel guests into high-pressure timeshare sales pitches. The entire experience felt deceptive and manipulative.

This was one of the worst stays I’ve ever had. I will never return, and I’ll make sure to warn others to avoid this place as well.

Love the property. Location is perfect. Easy access to many areas of downtown pdx. Deluxe room absolutely the best overlooking the waterfront. Will be back again and again. Thank you for making my stay a delight

Local public transportation stops nearby, allowing you to visit all over the city, including the Arboretum , zoo, Japanese Garden and International Rose Test Gardens only a 20 minute MAX train ride away. While there are many unhoused people in downtown Portland, they do not bother people and I never felt unsafe walking to nearby restaurants or shops. The concierge let me know how to use the transportation system. I had a studio which had a Murphy bed. The studio was large, but the bed wasn't as comfortable as being in my own bed at home.

Beautiful place

Fabulous location and service but a little too pushy on the part of staff in front desk. Never understood the term “ resort” if they don’t have a pool, restaurant or bar in site.

I liked to location. It put me in the middle of all that downtown PDX offers. That said, I would not stay here again. The room walls were thin and the hallways noisy. The room heater also did not work. I was given a small space heater, but that didn't heat the room. My main complaint is that this is actually a timeshare, and so the steady push for me to participate in a timeshare presentation was pretty incessant. Every interaction with staff lead to a pitch, to the point it felt very inauthentic to just have a normal conversation. I had to clearly say that I wasn't interested in order for the sales pitch to stop. I didn't like it.

my boyfriend and i stayed here for two nights in the murphy bed room. it was great, the wrist bands they give you, you can use for discounts to restaurants and cafe’s as well as holds your room key! Will for sure stay here again when back in portland!

My stay here was AMAZING! The staff was soo nice and went above and beyond. I have not experienced customer service as great as theirs in a long time. I highly recommend and I would stay again!