酒店回复: Good day! Thank you for your review. We are very pleased that you appreciated the excellent value for money, our excellent service, and our spacious public areas with the movie viewing zone and massage chairs. It’s great to hear that having a kitchen in your room made your stay even more enjoyable.We have taken note of your comments regarding the breakfast and are already working on improving its quality and variety. We also apologize for the inconvenience caused by the heating; we will thoroughly check the system to ensure an optimal temperature.We would be genuinely delighted to welcome you back to our hotel!Best regards,Vertical Network Team
酒店回复: Good day! Thank you for your detailed review. We are glad that you appreciated the quality of your room, especially the presence of a separate toilet and shower — these are indeed important aspects for a comfortable stay.We sincerely apologize for any inconvenience caused during your stay. Allow us to clarify that sleeping arrangements are always provided according to the type of room booked. Our hotel offers both private rooms and capsule accommodations, where sleeping areas are in a shared space. Please feel free to contact us with any questions — we will gladly help you choose the most suitable option.We also apologize for any difficulties and additional expenses related to the paperwork. We follow legal requirements when processing all necessary documents. If you have any further questions on this matter, please reach out to us — we will be happy to provide assistance.We have taken note of your comments regarding the heating. Your opinion is very important to us, and we will certainly consider it to improve the quality of our services. We hope you will give us another opportunity in the future to demonstrate our improvements.Best regards,The Vertical Network Team
酒店回复: Good day! Thank you for choosing our hotel and for taking the time to share your detailed feedback about your stay with us.We appreciate your kind words regarding the helpfulness and friendliness of our front desk staff — we will personally convey your gratitude to them.We regret that the presence of mosquitoes caused you discomfort. Please be assured that we will carefully consider your suggestion to install mosquito nets as part of our ongoing efforts to enhance guest comfort.Thank you also for your comments about staff proficiency in English. We are committed to improving our service quality and regularly provide training to our team members.We are glad you found the hotel’s location convenient and appreciated the availability of communal spaces after check-out. We always strive to ensure comfort and convenience throughout your entire stay!We look forward to welcoming you again and making your next visit even more enjoyable.Respectfully,The Vertical Hotel Group Team
酒店回复: Good day! Thank you for such a warm review! We are truly pleased to hear that the room exceeded your expectations and that our service left you more than satisfied.Your kind words are the best reward for our entire team. We greatly appreciate your intention to continue sharing high-quality feedback and giving high ratings. It inspires us every day to strive for excellence.We look forward to seeing you again soon!Best regards,Vertical Network Team
酒店回复: Good day! Thank you for taking the time to share your impressions of your stay at our hotel.We are very sorry to hear that your experience was not entirely pleasant. We always strive to provide our guests with the best service and comfortable conditions, and it is important for us to know where we can improve. Your feedback regarding the simplicity of the rooms, average level of service, and food quality will be immediately forwarded to the relevant department heads for thorough analysis and necessary action.We hope you will give us another opportunity to demonstrate our progress and provide you with a much more enjoyable experience in the future.Best regards,Vertical Network Team
整体性价比很高，除了早餐的阿姨以外，服务都很好。公共区域很大，还可以看投屏电影。入口处有按摩椅，房间也很大，可以做饭，很不错。暖气太热了，超级热，哈哈哈
自己进房间选床位，没有分配这一说，卫生嘛全靠自己维护，打扫不算积极，客房服务基本没有，青旅嘛能理解，但是一定要问清楚居住证也就是小白条到底什么时候能开好，我当时就被坑了，火车票也退了，还多花了一百多住一晚，然后毛子的效率嘛谁不晓得，然后房间还是不错的，在俄罗斯住的青旅里面算特别好，独立的卫生间和淋浴间，然后房间的暖气不太好，晚上会比较冷但是也不是不能接受。
我在Vertical We&I Lesnaya酒店住了一晚，非常满意。酒店设计独特，氛围很好，还有健身房、洗衣房，甚至电影院！公共区域宽敞干净，床也很舒服。
地理位置便利，到市中心很快，附近有商店和公共交通。工作人员非常热情周到。我向那些寻求舒适住宿、良好公共空间和友好氛围的旅客推荐这家酒店。下次来圣彼得堡，我一定会再选择这里！
我们一入住就想开空调，但入住时没人告诉我们空调有问题，所以我们一直忍受着。他们唯一告诉我们的是，窗户不能完全打开，只能开个通风口。我们去前台问怎么用空调时，他们却说“我们没承诺有空调啊”。真是绝了！窗户不能开，没空调，也没风扇。走廊里热得要命，比房间里还闷好几倍。电梯就更别提了，简直是个烤箱。感觉我们花钱把自己放进烤箱里烤一样。
正因为这样，我们根本不想待在酒店里，而是直接出去逛城市。就只是回来睡个觉。但觉也睡得糟糕透顶。外面30度高温。我再提醒一下，窗户只能开个小缝通风，还没有纱窗。我们每天都热醒一身汗。刚洗完澡，在房间里待几分钟又湿透了。
前台有时候很靠谱,有时候不靠谱，因为名字写成英文后和另一个客人一样，所以一开始甚至弄错了我们订的房间😅，好在后来几天前台很靠谱，但是房间里没纸了去前台要前台说一会送上来，结果去前台要了一遍又打了五六个电话才送上来
怎么说呢 这个价格的话 我觉得不功不过
酒店应该安一个纱窗 不然打开窗户的话 就会被蚊子咬 前台有一个小帅哥 非常好 尽可能帮助我 其他人嘛 英语水平有限 所以也不指望
一楼有一个很大的公共空间 还不错 退房后可以一直在那里呆着 离地铁站大概步行10-15分钟
房间非常好，服务比较满意，我会继续给予优质的点评，继续给予优质优质的点评，房间非常好，服务比较满意，我会继续给予优质的点评，继续给予优质优质的点评
我对Vertical We&I Lesnaya酒店的入住体验非常满意！我想特别提一下房间和整个酒店都无可挑剔的干净：一切都整洁、清新、舒适，营造出一种令人愉悦的度假氛围。酒店内为客人提供的活动主题海报也让人惊喜，这项举措让住宿变得更加有趣和多样化。
地理位置便利，到市中心也很容易。前台工作人员很友善。我期待再次入住！
我很喜欢这家酒店。我们订的是带厨房的双人单间公寓，非常方便。我们在房间里自己做了早餐（因为我们对早餐有自己的偏好，所以没有在酒店吃）。一楼有前台和酒吧，可以点饮料和小吃，24小时营业，还有一个饮水机。酒店旁边（同一栋楼）有一家外卖店，提供寿司卷、披萨、面条等，你可以叫餐送到房间，也可以自己去取。步行到“列斯纳亚”地铁站大约需要10分钟。
前台的小姐姐们对我们的要求反应非常迅速。房间每天都会倒垃圾和更换毛巾。至于地面清洁，我没太注意。
酒店服务一般般，设施很普通，食物没吃过，反正不怎么样，我会继续持续的分享优质的体验，谢谢谢谢谢谢额额额