酒店回复: Dear Valued Guest,Thank you for your wonderful review highlighting our complete facilities, comfortable bedding, excellent front desk service, and convenient transportation. Your positive feedback greatly motivates our team at Grand Mercure Hanoi to maintain the high standards you experienced.We truly appreciate you taking the time to share these kind words, which reinforce our commitment to delivering exceptional hospitality.We look forward to welcoming you back soon for another delightful stay.Warm regards,Nguyen The QuangFront Office ManagerGrand Mercure Hanoi
酒店回复: Dear Valued Guest,Thank you for sharing your kind feedback following your recent stay at Grand Mercure Hanoi. We are pleased to know that you enjoyed the welcome drink upon arrival, found your room clean and well-prepared, and appreciated the relaxing ambiance of our rooftop bar. It is also wonderful to hear that our Vietnamese pho at dinner left a positive impression.Your compliments are truly encouraging for our team as we continue striving to deliver authentic local experiences with warm hospitality. We look forward to welcoming you back for another memorable stay in the near future.Warm regards,Nguyen The QuangFront Office ManagerGrand Mercure Hanoi
酒店回复: Dear Valued Guest,Thank you very much for sharing your wonderful feedback about your stay at Grand Mercure Hanoi. It is a great pleasure to learn that our comfortable bedding, elegant design, and convenient location in the heart of Hanoi’s Old Quarter contributed to a memorable experience.We are especially delighted to know that you enjoyed our signature beef pho at breakfast—it is indeed a guest favorite and a proud highlight of our Vietnamese culinary offerings.Your kind words are a true encouragement to our team members who strive every day to create unique and satisfying experiences for our guests. We sincerely look forward to welcoming you back for another delightful stay in the near future.Warm regards,Nguyen The QuangFront Office ManagerGrand Mercure Hanoi
酒店回复: Dear Valued Guest,Thank you for sharing your wonderful experience with us at Grand Mercure Hanoi. It is a pleasure to know that you and your girlfriend enjoyed a comfortable stay in our well-appointed room and appreciated the cleanliness and quality of our bedding. We are delighted that you could also unwind at our rooftop bar and make the most of a rainy afternoon in Hanoi.Your kind words are a great encouragement to our team in continuing to deliver memorable experiences. We truly look forward to welcoming you back for another relaxing stay soon.Warm regards,Nguyen The QuangFront Office ManagerGrand Mercure Hanoi
酒店回复: Dear Valued Guest,Warm greetings from Grand Mercure Hanoi.Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that our team members made a positive impression with their enthusiasm, patience, and attentive assistance during your check-in experience. Your kind recognition will be shared with them as a source of encouragement.We also appreciate your comments regarding the bathroom facilities and room condition. Please accept our sincere apologies for any inconvenience caused by the water pressure and the air quality in one of the rooms. Your feedback has been shared with our Maintenance and Housekeeping teams for prompt inspection and improvement. In addition, we will look into the possibility of providing added safety features such as non-slip mats for guest comfort.It is wonderful to know that you enjoyed our breakfast offerings and found our soundproofing and overall environment satisfactory. At Grand Mercure Hanoi, we continuously strive to provide both comfort and personalized service, and your insights are invaluable to our ongoing efforts.We truly hope to have the pleasure of welcoming you back soon, where you will find an even more refined experience awaiting you.Warm regards,Nguyen The QuangFront Office ManagerGrand Mercure Hanoi
酒店回复: Dear Mr. Yang,Thank you for bringing to our attention the shortcomings during your recent stay at Grand Mercure Hanoi.Please accept our sincere apologies for the inconveniences you experienced. We truly appreciate your understanding and the opportunity to address and rectify these issues.We are also grateful for your continued preference for our hotel whenever you visit Hanoi. It is our utmost priority to provide you with an exceptional experience, and we look forward to welcoming you back soon with an improved stay.Warm regards,Nguyen The QuangFront Office ManagerGrand Mercure Hanoi
酒店设施设备完备，床品很舒服，前台依然的服务很好，交通很便利。
挺好的 不错呦 价格很有优势 交通便利 反正哪里都挺好的 卫生也不错 泳池啥的都有 去哪里都方便 真的很推荐 用心的 赞
酒店位置很好，就在文庙旁边，离河内火车站也不远，交通便利。酒店翻新后设施很新很干净，最重要的是员工的服务态度非常好，让人印象深刻。他们真诚地想满足客人的需求。如果再来河内，我一定会选择入住美居酒店。
Check-in赠送的那杯饮料口感很好。
房间干净整洁，顶楼的roof bar环境蛮好。
晚餐在酒店里吃的越南粉，这个蛮不错的。
河内老城里算得上很新的酒店，床品舒适，设计有风格，比那些开了很久的老牌五星好很多了～毅然选择了他，早餐牛肉河粉每日必吃😛酒店去哪里都方便～选它没错了😛
和女朋友搭伴旅行，所以订了位置好又高级安全的酒店。房间特别干净，床和被子都很舒服，每天睡到9点后！最后一天下大雨，我们再顶楼酒吧待了一下午，很舒服
酒店各方面都不错
临走的时候由于行李牌没有把我两件行李绑在一起，另一个行李差点没给我
因为我有个行李上挂着了我第一天入住时候的行李牌，门口的保安非得让我找对应的行李牌才给我，幸好没扔，在包里找到了。
河内旅行总体非常满意，注意酒店后面的那条街，有个快到小区门口的一家商店，门口挂着很多零食的，那家老太太欺负人，付钱后不找钱，装糊涂，大家去了不要去那家商店买东西。那家商店拉低了整个河内行程的体验，我把那家商店的谷歌街景地图发上来。
设施：没有防滑垫，餐厅的早餐还不错，比较丰富
卫生：还可以，洗澡的地方差点，水太小了，我定了两个房间，双人间有霉味，大床房不错没有异味
环境：还不错，隔音可以
服务：办理入住的小哥和其他的服务工作者，服务真的很不错，很热情，也很耐心，办理入住的时候以为我没有听懂英语，其实我是听错了在纠结选择，但是他还是很耐心的给我翻译，真的很不错
超出我们所有期望，甚至更多！！一切都完美无缺，员工很棒，房间干净安静，装修也很棒……我们的住宿体验再好不过了！！ :)
洗澡发现手巾和毛巾都是脏的，黄黄的。很恶心，另一条毛巾感觉用了几年，黑黑的！连这么明显的卫生都无法做好，其他方面的卫生更没有保障
第二天联系我们，同时特意写了一份道歉信给到我们，诚意满满，原谅你们了！我每个月出差河内都是住你们家！不希望我的评论影响你们剩下，特此追评一下！