酒店回复: Dear Guest,Thank you for sharing your detailed feedback! We’re delighted to hear that you enjoyed our convenient location, close to Chenang Beach and the nearby amenities. It’s great to know that you also appreciated our pool facilities.We value your observations and will continue to ensure our guests have easy access to all amenities, including pool towels. We look forward to welcoming you back for another enjoyable stay at Mercure Langkawi!Sincerely,Hidayah SoberiGuest Experience Executive
3.2分
高级海景双床房
朋友出游
酒店整体比较有调性,适合年轻人入住,离海滩很近,有懂中文的服务员。
比较明显的缺点就是卫生比较一般,床单被褥不干净,有点状血迹没有清洗干净,另外酒店不提供瓶装饮用水
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酒店回复: Dear Guest,Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and staff. However, we regret to hear about the cleanliness issues you experienced. Please be assured that we strive to maintain high standards of hygiene throughout our property. Additionally, we would like to inform you that we provide drinking water through 3M water filters located beside the sink in your room. Your comments are invaluable to us as we continuously seek to improve our services.Sincerely,Hidayah SoberiGuest Experience Executive
2.2分
高级海景特大床房
朋友出游
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床垫质量超差,躺上去直接塌陷一个凹,果断换了酒店;餐厅里的杯子很旧、质量也不好,底部发黑了。
The quality of the mattress was very poor. When I lay down, it collapsed directly. I decisively changed the hotel. The cups in the restaurant were very old and of poor quality, and the bottom was black.
追评发布于马来西亚
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床垫质量很差,第二天起来腰背痛,很疲惫,直接影响第二天的行程和心情。The quality of the mattress is very poor. When I got up the next day, got severe back pain and felt tired, which directly affected the next day's itinerary and the mood.
酒店回复: Dear Guest,Thank you for sharing your thoughts regarding your recent stay at Mercure Langkawi Pantai Cenang. We are pleased to hear that you found our location convenient and enjoyed the proximity to the beach and local shops. However, we sincerely apologize for the cleanliness issues you encountered. Your feedback is valuable to us, and we will address these concerns with our housekeeping team to enhance our guests' experience.Sincerely,Hidayah SoberiGuest Experience Executive
酒店回复: Dear Guest,Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the overall environment of the hotel. However, we sincerely apologize for the cleanliness issues you encountered in your room. Please be assured that maintaining high hygiene standards is a priority for us, and your comments will be shared with our housekeeping team for improvement.Sincerely,Hidayah SoberiGuest Experience Executive
酒店回复: Dear Guest,Thank you for sharing your lovely feedback! We’re delighted to hear that you enjoyed our convenient location near Cenang Beach and nearby dining and shopping options. It’s also wonderful to know that you were pleased with our clean, comfortable rooms and enjoyed the spacious pool — especially perfect for families with children.We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hidayah SoberiGuest Experience Executive
4.0分
高级特大床房
独自旅行
地理位置优越,地处珍南海滩核心位置,出行方便。周边有很多吃饭的地方。
酒店前台办理速度很快,服务不错。但必须到下午3点才能入住。
床很大,房间干净,有部分海景,总体还行。
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you enjoyed our convenient location in the heart of Pantai Cenang, as well as the nearby dining options. It’s wonderful to hear that you found the front desk staff friendly and your room clean and comfortable with a partial ocean view.We appreciate your note regarding the 3:00 PM check-in time and will continue to look for ways to make our guests’ arrival experience as smooth as possible.We hope to welcome you back for another enjoyable stay soon!Sincerely,Hidayah SoberiGuest Experience Executive
酒店回复: Dear JiangjiangVicky,Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the spacious room, the convenient location near the beach and local amenities, as well as the complimentary drink upon check-in. It is always our pleasure to provide a comfortable and enjoyable experience for our guests. We look forward to welcoming you back to Mercure Langkawi Pantai Cenang in the future.Sincerely,Hidayah SoberiGuest Experience Executive
酒店位置非常好,门口就是一个小商业体,肯德基麦当劳、屈臣氏万宁、7-11、基本采买都能满足。
步行5min过一个小马路 就是珍南沙滩。
泳池也很棒,就是蓝白条浴巾放在一楼儿童club房间隔壁,非常不显眼,需要自己登记自己取。
酒店整体比较有调性,适合年轻人入住,离海滩很近,有懂中文的服务员。
比较明显的缺点就是卫生比较一般,床单被褥不干净,有点状血迹没有清洗干净,另外酒店不提供瓶装饮用水
床垫质量超差,躺上去直接塌陷一个凹,果断换了酒店;餐厅里的杯子很旧、质量也不好,底部发黑了。
The quality of the mattress was very poor. When I lay down, it collapsed directly. I decisively changed the hotel. The cups in the restaurant were very old and of poor quality, and the bottom was black.
床垫质量很差,第二天起来腰背痛,很疲惫,直接影响第二天的行程和心情。The quality of the mattress is very poor. When I got up the next day, got severe back pain and felt tired, which directly affected the next day's itinerary and the mood.
去哪里都非常方便,酒店地理位置特别好,走2分钟就去海边了。周围商店也很多。但是卫生需要提高、角落有灰尘,给人的感觉打扫不彻底。
优点:
· 位置绝佳,就在珍南海滩旁边。
· 房间宽敞。
· 毛巾清新宜人,还提供浴袍。
· 阳台很棒,可以看泳池,有椅子和桌子。
· 房间内的晾衣架很好用,配合空调能快速烘干衣物。
· 环保意识强:提供玻璃瓶装的过滤水,而不是塑料瓶。
· 独特的木质房卡和餐厅菜单。
· 一次性用品(如指甲锉、牙刷)都是木制的。
· 没有塑料吸管。
· 可补充的沐浴露和洗发水。
· 员工非常友好和乐于助人。
· 清真餐厅,另设一个池畔酒吧,供应酒精饮品,包括种类丰富的威士忌。
· 泳池很少拥挤,晚上也开放。
· 早餐足够满足一天的开始。
缺点:
· 浴室光线太暗,化妆或剃须等任务变得困难。
地理位置非常好,酒店的整体环境不错,但是在酒店房间里的角落看到很多灰尘,枕头很脏。希望注意卫生打扫。
酒店位置绝佳,就在珍南海滩的中心地带,紧邻珍南商场,步行5-10分钟即可到达海边。酒店提供免费停车卡,可将车停在酒店和商场之间的停车场。入住时,每人都会收到一张迎宾饮品券。酒店的泳池很棒。每天下午5点到晚上9点,泳池酒吧都有买一送一的鸡尾酒优惠。早餐种类非常丰富,欧式和亚洲风味都有。午餐也有一些优惠活动,我们去过几次,味道不错,价格也合理。
缺点是:所谓的“海景房”简直是笑话,阳台只能看到一个废品站,海在很远的地方,千万别被这个忽悠了。我们后悔订了海景房,早知道就订泳池景了。客房清洁不太给力,我们自己擦了灰尘(汗)。不过公平地说,房间每天都打扫,毛巾也每天更换,牙刷和厕纸都会定期补充。冰箱很小(对有些人来说可能很重要),与其说是冰箱,不如说是制冷柜(没有冷冻功能)。另外,让我不太满意的是,酒店没有祝我生日快乐(他们明明复印了我的护照),这在酒店里还是头一次遇到,通常至少会送张贺卡。
位置:离珍南海滩步行几分钟就到,旁边是珍南免税店,肯德基、麦当劳、boost等,吃喝都很方便。
环境:酒店大堂布置的很好,房间整洁干净,很满意。门口的泳池很大,非常适合小朋友。
地理位置优越,地处珍南海滩核心位置,出行方便。周边有很多吃饭的地方。
酒店前台办理速度很快,服务不错。但必须到下午3点才能入住。
床很大,房间干净,有部分海景,总体还行。
房间很不错,很大,还有阳台,步行到海滩就几步路,旁边还有星巴克,711,KFC,下次还来,酒店还有用餐,入住还送饮品一杯