酒店回复: Dear Guest,Thank you very much for sharing your wonderful experience! We are delighted to hear of your satisfaction with the front desk service and the complimentary beverages. Our policy requires guests to pay the deposit in Malaysian Ringgit, and the refund process for credit cards takes approximately fourteen days. We appreciate your understanding and patience. We look forward to welcoming you again and providing you with even better service!Sincerely,Hidayah SoberiGuest Experience Executive
酒店回复: Dear Yingbanxuewu,Warm greetings from Mercure Langkawi Pantai Cenang!Thank you very much for sharing such a detailed and balanced review of your Christmas stay with us. We’re delighted to know that overall you found Mercure Langkawi to be a good choice for your holiday, and that you enjoyed our location near Cenang Beach, the nearby shopping mall, and the relaxed vacation atmosphere — your Christmas Eve celebration sounds truly lovely.We’re pleased to hear that your arrival experience was smooth, that you appreciated the welcome drinks, spacious room, complimentary minibar, and our water filtration system. It’s also great to know that our pool and gym facilities met your expectations.At the same time, we sincerely appreciate your constructive feedback regarding the room location, mosquitoes, and housekeeping consistency. Please accept our apologies for the inconvenience caused by incomplete replenishment during cleaning — this is not the standard we aim to uphold. Your comments have been shared with our housekeeping team for improvement and closer supervision.We also take note of your feedback regarding the festive dinner pricing and room workspace setup, and we appreciate your honest perspective. Guest insights like yours help us continue refining both our offerings and guest experience.Thank you once again for choosing Mercure Langkawi for your Christmas getaway. We’re glad you had a wonderful time overall and hope to welcome you back again for another memorable stay in the future.Sincerely,Hidayah SoberiCustomer Experience Executive
3.2分
高级海景双床房
朋友出游
酒店整体比较有调性，适合年轻人入住，离海滩很近，有懂中文的服务员。
比较明显的缺点就是卫生比较一般，床单被褥不干净，有点状血迹没有清洗干净，另外酒店不提供瓶装饮用水
展开
酒店回复: Dear Guest,Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and staff. However, we regret to hear about the cleanliness issues you experienced. Please be assured that we strive to maintain high standards of hygiene throughout our property. Additionally, we would like to inform you that we provide drinking water through 3M water filters located beside the sink in your room. Your comments are invaluable to us as we continuously seek to improve our services.Sincerely,Hidayah SoberiGuest Experience Executive
1人觉得有用
2.2分
高级海景特大床房
朋友出游
展开
床垫质量超差，躺上去直接塌陷一个凹，果断换了酒店；餐厅里的杯子很旧、质量也不好，底部发黑了。
The quality of the mattress was very poor. When I lay down, it collapsed directly. I decisively changed the hotel. The cups in the restaurant were very old and of poor quality, and the bottom was black.
追评发布于马来西亚
展开
床垫质量很差，第二天起来腰背痛，很疲惫，直接影响第二天的行程和心情。The quality of the mattress is very poor. When I got up the next day, got severe back pain and felt tired, which directly affected the next day's itinerary and the mood.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced during your stay. We are very concerned to hear that the mattress quality did not meet your expectations and that it affected your rest and overall experience.We also regret the condition of the restaurant cups you mentioned. Please be assured that your feedback has been shared with our housekeeping and F&B teams for immediate review and corrective action. We are committed to maintaining high standards of comfort and hygiene for all our guests, and your comments will help us improve.We truly regret that this experience impacted your visit to Langkawi and hope we have an opportunity in the future to provide a stay that reflects the quality and comfort we aim to offer.Warm regards,Hidayah SoberiGuest Experience Executive
2人觉得有用
5.0分
高级特大床房
家庭亲子
房间超出预期，地理位置很好，出门就是便利店和小商场，离海边步行几分钟就到了
展开
酒店回复: Dear Guest,Thank you very much for your appreciation of our hotel. We are delighted to hear that you were satisfied with your room experience and enjoyed our location. It is our goal to provide you with a convenient accommodation environment. We look forward to your return, so we can create more wonderful memories for you.Sincerely,Hidayah SoberiGuest Experience Executive
酒店回复: Dear Guest,Thank you for sharing your thoughts regarding your recent stay at Mercure Langkawi Pantai Cenang. We are pleased to hear that you found our location convenient and enjoyed the proximity to the beach and local shops. However, we sincerely apologize for the cleanliness issues you encountered. Your feedback is valuable to us, and we will address these concerns with our housekeeping team to enhance our guests' experience.Sincerely,Hidayah SoberiGuest Experience Executive
酒店回复: Dear Guest,Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the overall environment of the hotel. However, we sincerely apologize for the cleanliness issues you encountered in your room. Please be assured that maintaining high hygiene standards is a priority for us, and your comments will be shared with our housekeeping team for improvement.Sincerely,Hidayah SoberiGuest Experience Executive
点评来源 Trip.com
4.5分
高级池景房
朋友出游
酒店位置非常好，门口就是一个小商业体，肯德基麦当劳、屈臣氏万宁、7-11、基本采买都能满足。
步行5min过一个小马路 就是珍南沙滩。
泳池也很棒，就是蓝白条浴巾放在一楼儿童club房间隔壁，非常不显眼，需要自己登记自己取。
展开
酒店回复: Dear Guest,Thank you for sharing your detailed feedback! We’re delighted to hear that you enjoyed our convenient location, close to Chenang Beach and the nearby amenities. It’s great to know that you also appreciated our pool facilities.We value your observations and will continue to ensure our guests have easy access to all amenities, including pool towels. We look forward to welcoming you back for another enjoyable stay at Mercure Langkawi!Sincerely,Hidayah SoberiGuest Experience Executive
非常棒！前台服务很好！还有一杯软饮料喝！真的是太贴心了！就是最好带马币去给押金 刷卡还要十四天返回！omg
去年圣诞节时候订的，本来订得有点晚，对比了一下，携程价钱好一点，机场过来打车大概10RM左右，相对来说美居还是比较新的，环境感觉也可以，到店沟通没啥问题押金200RM，然后有2张欢迎饮品券，因为订的晚，又是基础房，房间在一楼角落，窗户基本是摆设，窗帘打开对着电梯口，于是就不打开了，房间设施没问题，除了有蚊子，别的还好，直饮水是3M的比较放心，房间比较空旷，没有一个合适的桌子用电脑（可能都是来度假的吧），迷你吧免费一次，内容不错，泳池，健身房都还可以，不过打扫有点随意，有时候会补毛巾，有时候又不补，总会缺一点东西，然后平安夜有组织自助晚餐（需付费，服务员挨个房间来问参加不参加），我感觉性价比低，就没参加，总的来说这次圣诞节兰卡威之行，酒店订得还行，离珍南海滩近，前面就是个小商场，吃饭没问题，2楼那家免税酒特别好，在马来喝到了最便宜的酒，其次度假感拉满，最后平安夜我们打包了KFC，把电视调了氛围模式后，在酒店里庆祝了节日，氛围感特别好，很开心。
酒店整体比较有调性，适合年轻人入住，离海滩很近，有懂中文的服务员。
比较明显的缺点就是卫生比较一般，床单被褥不干净，有点状血迹没有清洗干净，另外酒店不提供瓶装饮用水
床垫质量超差，躺上去直接塌陷一个凹，果断换了酒店；餐厅里的杯子很旧、质量也不好，底部发黑了。
The quality of the mattress was very poor. When I lay down, it collapsed directly. I decisively changed the hotel. The cups in the restaurant were very old and of poor quality, and the bottom was black.
床垫质量很差，第二天起来腰背痛，很疲惫，直接影响第二天的行程和心情。The quality of the mattress is very poor. When I got up the next day, got severe back pain and felt tired, which directly affected the next day's itinerary and the mood.
房间超出预期，地理位置很好，出门就是便利店和小商场，离海边步行几分钟就到了
去哪里都非常方便，酒店地理位置特别好，走2分钟就去海边了。周围商店也很多。但是卫生需要提高、角落有灰尘，给人的感觉打扫不彻底。
优点：
· 位置绝佳，就在珍南海滩旁边。
· 房间宽敞。
· 毛巾清新宜人，还提供浴袍。
· 阳台很棒，可以看泳池，有椅子和桌子。
· 房间内的晾衣架很好用，配合空调能快速烘干衣物。
· 环保意识强：提供玻璃瓶装的过滤水，而不是塑料瓶。
· 独特的木质房卡和餐厅菜单。
· 一次性用品（如指甲锉、牙刷）都是木制的。
· 没有塑料吸管。
· 可补充的沐浴露和洗发水。
· 员工非常友好和乐于助人。
· 清真餐厅，另设一个池畔酒吧，供应酒精饮品，包括种类丰富的威士忌。
· 泳池很少拥挤，晚上也开放。
· 早餐足够满足一天的开始。
缺点：
· 浴室光线太暗，化妆或剃须等任务变得困难。
地理位置非常好，酒店的整体环境不错，但是在酒店房间里的角落看到很多灰尘，枕头很脏。希望注意卫生打扫。
酒店位置非常好，门口就是一个小商业体，肯德基麦当劳、屈臣氏万宁、7-11、基本采买都能满足。
步行5min过一个小马路 就是珍南沙滩。
泳池也很棒，就是蓝白条浴巾放在一楼儿童club房间隔壁，非常不显眼，需要自己登记自己取。
酒店位置绝佳，就在珍南海滩的中心地带，紧邻珍南商场，步行5-10分钟即可到达海边。酒店提供免费停车卡，可将车停在酒店和商场之间的停车场。入住时，每人都会收到一张迎宾饮品券。酒店的泳池很棒。每天下午5点到晚上9点，泳池酒吧都有买一送一的鸡尾酒优惠。早餐种类非常丰富，欧式和亚洲风味都有。午餐也有一些优惠活动，我们去过几次，味道不错，价格也合理。
缺点是：所谓的“海景房”简直是笑话，阳台只能看到一个废品站，海在很远的地方，千万别被这个忽悠了。我们后悔订了海景房，早知道就订泳池景了。客房清洁不太给力，我们自己擦了灰尘（汗）。不过公平地说，房间每天都打扫，毛巾也每天更换，牙刷和厕纸都会定期补充。冰箱很小（对有些人来说可能很重要），与其说是冰箱，不如说是制冷柜（没有冷冻功能）。另外，让我不太满意的是，酒店没有祝我生日快乐（他们明明复印了我的护照），这在酒店里还是头一次遇到，通常至少会送张贺卡。