酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you faced with the keycards and for the disappointment regarding your room. This is certainly not the impression we aim to leave with our guests. We understand how frustrating it can be when expectations are not met, and we are continuously working to ensure that our rooms reflect the high standards we set for ourselves.That being said, I’m glad to hear that, despite these issues, the rest of your stay went well. Your feedback is extremely valuable to us, and we will review our room photos and descriptions to ensure they are accurate for future guests.We hope to have the opportunity to welcome you back and provide the experience you initially expected. If there is anything further, we can assist you with, please don’t hesitate to reach out.
酒店回复: Thank you, Amber, for taking the time to share your feedback. We’re pleased to hear you enjoyed our breakfast, convenient parking, and quiet location. However, we regret that we fell short in a few areas during your stay. Cleanliness and friendliness are top priorities for us, and we apologize for not meeting our usual standards. Please know that we are addressing the issues you mentioned regarding the carpet and shower to ensure they are resolved promptly. Additionally, we’ll be working with our team to reinforce the importance of warm, welcoming service.We appreciate your honest review, as it helps us improve and provide a better experience for all our guests. We hope to have the opportunity to welcome you back for an even better stay in the future.
5.0分
其他
原文
翻译提供方：Google
干净舒适的住宿
工作人员非常友好热情。酒店非常干净，整个酒店气味非常好。我会推荐住在这里
5.0分
家庭亲子
原文
翻译提供方：Google
非常不错的住宿地点，第二班的工人对我和我的孩子非常好。我忘了她的名字
5.0分
情侣出游
原文
翻译提供方：Google
非常干净。套房大小合适，我们喜欢自己做饭。推荐。
3.0分
家庭亲子
原文
翻译提供方：Google
我们房间的淋浴简直糟透了。这是我住过的最差的淋浴。我睡的床垫从中间一直凹陷到弹簧处。住得不愉快！
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酒店回复: Dear Tosha,Thank you for sharing your feedback with us. I'm truly sorry to hear that your stay did not meet your expectations, especially with the issues you experienced with the shower and mattress. This is not the standard we strive for, and I sincerely apologize for the discomfort and inconvenience you encountered.Please know that we take your comments very seriously, and I've already alerted our maintenance team to inspect and address these concerns immediately. Your comfort is our priority, and I regret that we fell short during your stay.If you would consider giving us another chance, I would love the opportunity to make things right for you. Please feel free to reach out to me directly, and I’ll personally ensure that your next stay is much more comfortable.Thank you again for bringing this to our attention, and I hope we can welcome you back in the future.Warm regards,
5.0分
家庭亲子
原文
翻译提供方：Google
酒店很棒，房间空间很大。员工友好热情，提供优质的客户服务！
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酒店回复: Dear Susan,Thank you for taking the time to share your feedback about your recent stay at the Staybridge Suites St. Louis Westport! We’re delighted to hear that you enjoyed our spacious rooms and experienced the warm hospitality of our friendly and helpful team. Providing excellent customer service is our top priority, and your kind words mean so much to us.We hope to welcome you back soon for another outstanding stay!Warm regards,
3.0分
家庭亲子
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I had several issues that were never resolved or explained. We checked in and the kids got ready to go to the pool, when we arrived at it it was completely dismantled. There was no explanation at check in and when I asked why we weren't told, I got no response. I expressed how disappointed our kids were since this is why we chose there.
The floors seemed to be paper thin and my wife and I were woken up each morning at 6 am to kids running and stomping in the floor above. I wrote and told the front desk, I got a sorry but nothing else. Pretty discouraged and will avoid this place in the future.
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酒店回复: Thank you for sharing your experience. I’m very sorry for the disappointment and frustration you and your family experienced during your stay. I completely understand how upsetting it must have been to arrive expecting to enjoy the pool—especially for your kids—only to find it out of service with no prior communication. That should have been explained at check-in, and I apologize that it wasn’t.I’m also sorry for the noise disturbance from the floor above and for the limited follow-up you received from our team when you brought these concerns to our attention. This is not the level of responsiveness or care we strive to deliver.Please know that we are reviewing our communication process to ensure temporary closures and maintenance projects are clearly disclosed on our website and during check-in. We are also reinforcing guest service follow-up standards with our front desk team to make sure guests feel heard and supported when issues arise.Your feedback is truly appreciated, and I hope you’ll consider giving us another opportunity to restore your confidence in our hotel. Warm regards,
3.0分
商务出差
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Couple of issues that may seem minor but affect the overall stay because they impact the quality of sleep and the process of getting ready for work in the morning . # 1 . The AC switched off automatically around 4 AM every night , causing me to wake up and leaving me tired for the day. # 2 . The water pressure of the shower was very poor and water temperature control quite iffy, causing frustration during getting ready in the morning for work, after poor sleep at night !
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酒店回复: Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the difficulties you had with both the air conditioning and the shower during your stay. Quality sleep and a comfortable morning routine are essential, and I regret that we fell short in these areas. Please know that our engineering team has been made aware of the issues you mentioned so we can work toward resolving them quickly. We value your feedback as it helps us improve, and we hope you’ll consider giving us another opportunity to provide you with a more restful and seamless stay.
满分酒店！地理位置很好，开车5分钟内有吃的各种餐厅。
前台给升级了到了两室一厅的套房。
楼下的烧烤架都很干净。下次还住这家。
当我们到达那里时，一切都很顺利。我预订了一间带厨房的大床套房。我们上楼后，我收到的钥匙卡不能用，所以我不得不下楼去拿新的。之后，我们进了房间，却惊讶地发现房间和照片完全不一样。对房间非常失望。除此之外，一切都很好。
我很喜欢这里的早餐。停车还不错。位置很安静。房间地毯上有污渍，淋浴看起来有点脏。员工可以更友好一些。总体来说，这是一次不错的住宿。
干净舒适的住宿
工作人员非常友好热情。酒店非常干净，整个酒店气味非常好。我会推荐住在这里
非常不错的住宿地点，第二班的工人对我和我的孩子非常好。我忘了她的名字
非常干净。套房大小合适，我们喜欢自己做饭。推荐。
我们房间的淋浴简直糟透了。这是我住过的最差的淋浴。我睡的床垫从中间一直凹陷到弹簧处。住得不愉快！
酒店很棒，房间空间很大。员工友好热情，提供优质的客户服务！
I had several issues that were never resolved or explained. We checked in and the kids got ready to go to the pool, when we arrived at it it was completely dismantled. There was no explanation at check in and when I asked why we weren't told, I got no response. I expressed how disappointed our kids were since this is why we chose there.
The floors seemed to be paper thin and my wife and I were woken up each morning at 6 am to kids running and stomping in the floor above. I wrote and told the front desk, I got a sorry but nothing else. Pretty discouraged and will avoid this place in the future.
Couple of issues that may seem minor but affect the overall stay because they impact the quality of sleep and the process of getting ready for work in the morning . # 1 . The AC switched off automatically around 4 AM every night , causing me to wake up and leaving me tired for the day. # 2 . The water pressure of the shower was very poor and water temperature control quite iffy, causing frustration during getting ready in the morning for work, after poor sleep at night !