酒店回复: Pratheeban, thank you for sharing your thoughts. The team appreciates your feedback regarding space, amenities, and room comforts. Comments like yours help identify where enhancements can be made for future visits.
酒店回复: Thank you for sharing your feedback. We’re sorry your experience wasn’t as expected due to the room issues you encountered. Your comments have been shared with our team so we can continue to improve for future guests.
酒店回复: Agnes, the team appreciates the feedback and recognizes there were aspects of your visit that did not meet expectations. Your comments regarding room location, cleanliness, and interactions with team members have been noted for further review. Thank you for sharing your experience.
2.0分
商务出差
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高速公路酒店
这家酒店距离101号高速公路不到50英尺。酒店东侧因高速公路而摇晃，汽车噪音不断。
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酒店回复: Kelly, thank you for sharing your thoughts. The team understands roadway activity may have affected your comfort and will keep your feedback in mind as they continue working to provide an enjoyable atmosphere for all guests.
酒店回复: Hello Chizuko, thank you for your review and for sharing your feedback with us! We're happy to hear that the staff was friendly and helpful. Sorry to hear about the confusion with the terrace door lock and the plastic cups – we will make sure to share this feedback with the team to enhance the experience for future guests. Looking forward to welcoming you again soon.
1.0分
其他
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房间就在高速公路旁边，噪音大到根本睡不着。
千万别住……
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酒店回复: Fabrizio, ci dispiace davvero che la tua esperienza non abbia soddisfatto le tue aspettative a causa del rumore. Il tuo feedback è importante e lo abbiamo condiviso con il nostro team per una revisione. Garantire il comfort dei nostri ospiti è la nostra massima priorità e ti ringraziamo per averci segnalato dove possiamo migliorare.
4.0分
其他
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River Highlands 很失望，你们总是让我们把车停在代客泊车处。你们没有提供停车位，但收费却和房间一样，甚至连早餐都不提供。我觉得我以后不会再来了，早餐要20美元。我丈夫下楼去喝杯咖啡，要4美元。不，我们不会再来了，我们非常失望。
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酒店回复: Glenn, the team hopes you had a chance to explore the many great features of the area during your stay. Your feedback about parking and breakfast offerings is valuable, and will be taken into account for future improvements. Thank you for taking a moment to share your thoughts.
1.0分
其他
原文
翻译提供方：Google
前台员工完全不知道自己在做什么……花了1.5个小时才给我们安排了两个房间。
我们被安排到一间带双人床的无障碍房和另一间带双人床的无障碍房，而我们两个房间都住的是特大床……
我们告诉了酒店。他们没有给我们任何补偿……
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酒店回复: Daniel, the situation you described is not reflective of the level of service our team members strive to provide. Providing our guests with an exceptional experience is important, and the team would like to discuss your visit further. Please contact us directly at your convenience.
1.0分
其他
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我们担心会有臭虫，但实际上没有。Woodmark 公寓，加州圣罗莎
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酒店回复: Kendra, thank you for bringing your concern to the team's attention. Every effort is made to maintain a clean and welcoming environment at the property, and guest feedback is always valued. Should you wish to discuss your experience further, the team is available to assist directly.
房间干净整洁，位置安静，周围有很多餐厅可供选择。我们很喜欢住这家酒店！
房间很小，浴室水槽在主区域。淋浴水压很低，空调系统的声音像火车在夜里隆隆驶过一样。床看起来不像特大号床，更像是大号床。我向前台投诉，他们说整个区域的水压都很低，而且酒店已经客满了，所以他们无法帮我们换房间。
我们的房间不知怎么地被超额预订了，所以我们最终被降级了，而且没有提供退还差价的优惠，这让我们很失望，因为我们通常使用马里奥特，但这次的体验一点也不好。
要求安静的房间，结果却住到了角落里，房间很吵，可以俯瞰高速公路。要求每日客房清洁。
入住第一天没有客房清洁。地板很粘。马桶堵了，我们只好用马桶塞。问路两次，都问错了。工作人员漠不关心，就像机器人一样。以后再也不会来了。
高速公路酒店
这家酒店距离101号高速公路不到50英尺。酒店东侧因高速公路而摇晃，汽车噪音不断。
基本的东西很难理解。露台门锁了。怎么关淋浴！工作人员非常友好，乐于助人。酒店很高档，但房间里却有廉价的塑料杯。破坏了在露台上用廉价塑料杯喝饮料的氛围。
房间就在高速公路旁边，噪音大到根本睡不着。
千万别住……
River Highlands 很失望，你们总是让我们把车停在代客泊车处。你们没有提供停车位，但收费却和房间一样，甚至连早餐都不提供。我觉得我以后不会再来了，早餐要20美元。我丈夫下楼去喝杯咖啡，要4美元。不，我们不会再来了，我们非常失望。
前台员工完全不知道自己在做什么……花了1.5个小时才给我们安排了两个房间。
我们被安排到一间带双人床的无障碍房和另一间带双人床的无障碍房，而我们两个房间都住的是特大床……
我们告诉了酒店。他们没有给我们任何补偿……
我们担心会有臭虫，但实际上没有。Woodmark 公寓，加州圣罗莎