酒店回复: Hello Heather, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Canton and I appreciate your 6/10 score following your stay. We strive to provide the best experience possible, and we’re happy that your stay was ok for you. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,AnnRed Roof Management RediResponse Specialist
2.0分
商务出差
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Check-in receptionist was very nice. However room quality is bad. I had booked a king size deluxe room. I was given an ADA King size deluxe room but after using the sink the night prior I realized the following morning before work that the sink never drained. There was no sink-hold drainage hook to pull to release the water. When I inquired at the front desk I was told to do it by myself by putting my hands in and then he stated that the ADA rooms actually don’t come with that… next I was given a temporary room to get ready in on the upper floor so I had to move everything of mine from original room to new room. This room didn’t have a microwave or fridge. Then I was told that they’ll have a room for me by 3pm so I left for work. When I returned at 5pm I was once again given a new room and it has a completely rusted our lamp, rusted out toilet flush handle that had no tension within it meaning if you didn’t adjust back to the normal placement, the toilet would keep circulating water. All in all this place needs a major upgrade and intensified caretaking and replacement of old utilities. I paid money to reserve a nice stay for myself and I was met with unnecessary hassle and frustration. Do not recommend save your money.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Canton. We are sorry to hear about the experience you had during your stay. We sincerely apologize that the room quality and maintenance standards did not meet your expectations. We appreciate your feedback on the sink drainage, the room features, and the condition of the lamp and toilet handle. We will be sure to share your feedback with management in an effort to get direct attention to this matter.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
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Parking was right in front of our room and a huge floodlight was on all night but it shone thru the moth holes in the curtains.Great front desk folks. Easy check in/out.Room smelled musty. Bed good no bugs, Loud above us all night. Music. Dropping things or jumping not sure. We were there only about 9 hours to rest. Pet friendly. Mold in bathroom toilet plugged, we bought a plunger and left it there. Not the quality we expected for $100 night. Needs alot of attention and reno too. Would not stay there again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Canton. We appreciate you noting the convenient parking and friendliness of our staff. However, we are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible worry of mold, noise and state of the toilet. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.We hope you’ll consider visiting one of our other hotels within our brand family, where we at Red Roof, are dedicated to ensuring a more enjoyable stay."Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
3.0分
其他
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Not very clean
The housekeeper was terrible. She don’t move things sweep out corners. The floor was still dirty under the beds were horrible. The sheets were worn TV was small but overall you know I gave me a roof and they just need to learn how to clean.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Canton. We are disappointed to learn your visit wasn't satisfactory in regard to the cleanliness not meeting your expectations. Please accept our apologies for the shortcomings you experienced.Our team works hard to make every stay a positive experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
3.0分
其他
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Old roof
It was dirty under beds and in corner. A dirty plunger in bathroom. Spit wads on paintings , air unit was worn out. But it was ok. I had a roof over my head .
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Canton. We always strive to provide a pristine and comfortable experience for all our guests and we are disappointed to learn that you were unsatisfied with the cleanliness and the state of air conditioner you mentioned. Our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,HannahRed Roof Management RediResponse Specialist
5.0分
情侣出游
Very convenient location for our trip with the dogs. Very clean and safe. We will definitely stay here again. Very friendly staff as well.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Canton. It's wonderful to hear our location was convenient for your trip with your dogs! We are glad you found our hotel clean and safe, and that you appreciated our friendly staff.Hearing from satisfied guests like you encourages all of us at Red Roof to keep delivering great service every day. Thank you for sharing your feedback and we look forward to welcoming you back for another exceptional stay in the future!Sincerely,JoeRed Roof ManagementRediResponse Specialist
3.0分
其他
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If I’m being honest. The floors weren’t as clean as I’d like. Not mopped or swept that well. There were ants in the bathroom and the towel rack kept falling down. The service was good and the room was set up nice.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Canton. I was saddened to read that your stay fell short of your expectations due to the insects you reported and that you are unsatisfied with the cleanliness. Our sincerest apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
整洁干净的住处。
这酒店跟我想象的完全不一样。太差劲了……前台总是没人。我打电话到前台从来没人接。估计是没人想接吧。我可能再也不会来了。床很脏，看着很乱。我好像还在角落看到了老鼠。价格和结账的时候不一样，我最后付了更多的钱。
超好用的实用APP
好的
Check-in receptionist was very nice. However room quality is bad. I had booked a king size deluxe room. I was given an ADA King size deluxe room but after using the sink the night prior I realized the following morning before work that the sink never drained. There was no sink-hold drainage hook to pull to release the water. When I inquired at the front desk I was told to do it by myself by putting my hands in and then he stated that the ADA rooms actually don’t come with that… next I was given a temporary room to get ready in on the upper floor so I had to move everything of mine from original room to new room. This room didn’t have a microwave or fridge. Then I was told that they’ll have a room for me by 3pm so I left for work. When I returned at 5pm I was once again given a new room and it has a completely rusted our lamp, rusted out toilet flush handle that had no tension within it meaning if you didn’t adjust back to the normal placement, the toilet would keep circulating water. All in all this place needs a major upgrade and intensified caretaking and replacement of old utilities. I paid money to reserve a nice stay for myself and I was met with unnecessary hassle and frustration. Do not recommend save your money.
Parking was right in front of our room and a huge floodlight was on all night but it shone thru the moth holes in the curtains.Great front desk folks. Easy check in/out.Room smelled musty. Bed good no bugs, Loud above us all night. Music. Dropping things or jumping not sure. We were there only about 9 hours to rest. Pet friendly. Mold in bathroom toilet plugged, we bought a plunger and left it there. Not the quality we expected for $100 night. Needs alot of attention and reno too. Would not stay there again.
Not very clean
The housekeeper was terrible. She don’t move things sweep out corners. The floor was still dirty under the beds were horrible. The sheets were worn TV was small but overall you know I gave me a roof and they just need to learn how to clean.
Old roof
It was dirty under beds and in corner. A dirty plunger in bathroom. Spit wads on paintings , air unit was worn out. But it was ok. I had a roof over my head .
Very convenient location for our trip with the dogs. Very clean and safe. We will definitely stay here again. Very friendly staff as well.
If I’m being honest. The floors weren’t as clean as I’d like. Not mopped or swept that well. There were ants in the bathroom and the towel rack kept falling down. The service was good and the room was set up nice.