Purchased room with a King bed. Upon arrival, they said all they could give us was 2 queens.
No shower gel soap in the shiwer
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酒店回复: Thank you for taking the time to share your experience. While we’re happy to see you enjoyed your stay overall, I sincerely apologize for the issues you encountered with your room type and the missing shower gel.We understand how frustrating it can be when a room request isn’t fulfilled as expected. Room type availability can sometimes be affected by occupancy levels, but it’s always our goal to honor every reservation as booked. We’re also addressing the oversight in your shower amenities with our housekeeping team to ensure this doesn’t happen again.We truly appreciate your feedback, as it helps us improve, and we hope you’ll consider giving us another opportunity to provide a smoother, more seamless stay on your next visit.
5.0分
商务出差
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I came in late the front desk was very welcoming let us know they prepare food onsite if we were hungry and what time the bar was open onsite. The room was very clean and the beds were comfortable. I would definitely recommend this hotel to anyone heading to the Knoxville area.
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酒店回复: Thank you so much for your kind review and recommendation! We’re delighted to hear that our front desk team provided a warm welcome and that you appreciated the convenience of our onsite food and bar options. It’s great to know your room was spotless and the beds comfortable — that’s exactly the experience we aim to deliver for every guest.We truly appreciate you choosing Aloft Knoxville West and look forward to welcoming you back the next time you’re in the area!
5.0分
情侣出游
I stayed at an Aloft in TX and thought the decor/layout of the rooms were cool. The Knoxville one was also cool.
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酒店回复: Thank you for sharing your experience! We’re thrilled to hear you enjoyed the cool design and layout of our Aloft Knoxville West — and that it lived up to your great experience in Texas. We love being part of a brand that offers that fun, modern vibe no matter where you stay.We appreciate you choosing Aloft Knoxville West and hope to welcome you back soon!
5.0分
其他
Loved this hotel. We didn’t eat breakfast but everything else that I can comment on was great!
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酒店回复: Thank you for your kind words! We’re so glad to hear you loved your stay with us and that everything met your expectations. We hope you’ll join us for breakfast next time — it’s a great way to start the day before heading out to explore Knoxville!We truly appreciate you choosing Aloft Knoxville West and look forward to welcoming you back soon.
3.0分
其他
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Not great but okay.
The pictures make this place look a lot nicer than it is. It’s not terrible by any means but this should be a $60-$70 room. Not $100.
Hallways make you feel like you’re in a motel 6. Rooms are actually pretty nice except for the fact that our A/C rattled all night and the shower drain backed up quickly.
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酒店回复: Thank you for sharing your honest feedback. We're sorry to hear that your stay didn't fully meet your expectations.While we're glad you found the room itself to be nice, we regret that the experience was impacted by issues with the A/C unit and the shower drain. That’s certainly not the standard we aim to provide, and we’ll have our maintenance team address both concerns immediately.We also understand your comments regarding the overall value and appearance of the hallways. Your impressions are important to us, and we’ll be sharing your feedback with our leadership team as we continue working to improve the guest experience throughout the property.Thank you again for staying with us. We hope you’ll consider giving us another opportunity in the future to show you a stay that feels worth every dollar.
3.0分
情侣出游
Power went out as we were entering the building. We were offer a breakfast sandwich as compensation.
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酒店回复: Thank you for your feedback, and we sincerely apologize for the inconvenience caused during your arrival. A nearby transformer unexpectedly blew, leading to the power outage just as you were entering the building. We understand how disruptive that must have been and appreciate your patience while we worked through the situation.We hope the breakfast sandwich offered provided at least a small comfort, though we know it doesn’t fully make up for the disruption. Your experience matters to us, and we’re taking steps to improve how we respond to these rare events. We hope to have the chance to welcome you back under better circumstances.
5.0分
其他
Very modern decour, big tv, the best sheets,pillows and comforter, and the cleanest bathroom and shower ever!!!
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酒店回复: Thank you so much for your amazing feedback! We're thrilled to hear that you loved the modern décor, the big TV, and especially the sheets, pillows, and comforter—we take pride in providing a cozy and luxurious experience. And it’s fantastic to know the bathroom and shower exceeded your expectations in cleanliness! We truly appreciate your kind words and hope to welcome you back soon!
5.0分
其他
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We loved how colorful the property was, it was well-maintained and clean. Great music and atmosphere in the lobby. Loved the poolside as well. Just wish the bar was open until a little later. Great facilities. Have stayed here twice because of the beautiful vibe and the staff are great! Always helpful and cheerful. Would recommend it for everyone!
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酒店回复: Thank you so much for taking the time to leave such a glowing review! We’re thrilled to hear you loved our colorful décor, enjoyed the clean and well-maintained spaces, and felt uplifted by the music and vibrant atmosphere in the lobby.It also warms our hearts to know you appreciate our pool area and have chosen to stay with us twice because of our “beautiful vibe” and friendly, cheerful team. I’ll be sure to share your kind words with our staff—they’ll be delighted!We appreciate your feedback about the bar hours, and we’re exploring options to extend service in the evenings. Your comfort and enjoyment are important to us.Thanks again for recommending our property to all guests—it means the world. We look forward to welcoming you back for stay number three!
5.0分
家庭亲子
We have stayed at many hotels and inns around East and middle Tennessee this is by far one of the nicest that we’ve gotten to stay in.
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酒店回复: Thank you so much for your kind words! We're thrilled that among all the hotels and inns you've stayed at across East and Middle Tennessee, Aloft Knoxville West stands out as one of the nicest—what a wonderful compliment.We strive to offer a modern boutique experience with vibrant design, loft-like room layouts, and amenities like Marshall Bluetooth speakers, keyless entry, and a lively WXYZ bar and Re:mix lounge—all part of the Aloft signature style.Our location in Turkey Creek, with over 200 options for dining and shopping within walking distance, not to mention our splash pool, firepit, and outdoor social spaces, continues to earn praise from guests and pet owners alike.Your feedback especially brightens our day. We’re committed to maintaining this high standard for design, comfort, convenience, and genuine service. Should your travels bring you back this way, we’d love to welcome you again—and perhaps upgrade your stay experience even further.
5.0分
情侣出游
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This is one of my favorite spots in Knoxville! The staff is always friendly! The rooms and amenities here are fantastic, and they even had entertainment (live music) in the lobby!
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酒店回复: Thank you so much for your warm words! We’re thrilled to hear that our friendly team, fantastic rooms, and lively lobby entertainment made your stay special. Your feedback highlights exactly what we strive for—welcoming energy, comfort, and memorable experiences We truly appreciate you calling us “one of your favorite spots in Knoxville” and recognizing our efforts. It means the world to our staff—who work hard each day to make your visit outstanding.We’d love the opportunity to host you again soon. Please let us know if there’s anything we can do to make your next stay even more enjoyable.
Purchased room with a King bed. Upon arrival, they said all they could give us was 2 queens.
No shower gel soap in the shiwer
I came in late the front desk was very welcoming let us know they prepare food onsite if we were hungry and what time the bar was open onsite. The room was very clean and the beds were comfortable. I would definitely recommend this hotel to anyone heading to the Knoxville area.
I stayed at an Aloft in TX and thought the decor/layout of the rooms were cool. The Knoxville one was also cool.
Loved this hotel. We didn’t eat breakfast but everything else that I can comment on was great!
Not great but okay.
The pictures make this place look a lot nicer than it is. It’s not terrible by any means but this should be a $60-$70 room. Not $100.
Hallways make you feel like you’re in a motel 6. Rooms are actually pretty nice except for the fact that our A/C rattled all night and the shower drain backed up quickly.
Power went out as we were entering the building. We were offer a breakfast sandwich as compensation.
Very modern decour, big tv, the best sheets,pillows and comforter, and the cleanest bathroom and shower ever!!!
We loved how colorful the property was, it was well-maintained and clean. Great music and atmosphere in the lobby. Loved the poolside as well. Just wish the bar was open until a little later. Great facilities. Have stayed here twice because of the beautiful vibe and the staff are great! Always helpful and cheerful. Would recommend it for everyone!
We have stayed at many hotels and inns around East and middle Tennessee this is by far one of the nicest that we’ve gotten to stay in.
This is one of my favorite spots in Knoxville! The staff is always friendly! The rooms and amenities here are fantastic, and they even had entertainment (live music) in the lobby!