The pillows were terrible, breakfast wasn’t served long enough even on the weekend and bathroom tap was so bad. I did not get enough sleep in the 5 nights.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience fell short of expectations, especially with the pillows, breakfast hours, and bathroom tap. Restful sleep and a comfortable stay are essential, and I regret that we did not deliver this during your five nights with us.Please know that your comments have been shared with our team so we can address the tap issue promptly and review both pillow options and breakfast service times to better meet guest needs. We value your input as it helps us improve, and I hope we’ll have the opportunity to provide you with a much more enjoyable stay in the future.Warm regards,
2.0分
其他
The bed, and especially the pillows, were very uncomfortable. The WiFi was unsecured, which is unforgivable.
展开
酒店回复: Dear Valued Guest,Thank you for sharing your feedback. I’m sorry to hear the bed and pillows were uncomfortable, and I’ll review this with our team. I also apologize that you were not informed about the secure Ethernet connections available in all guest rooms as a wired option in addition to Wi‑Fi. Your comments are appreciated, and we hope to provide you with a more comfortable and seamless stay in the future.
5.0分
商务出差
The staff was phenomenal I believe her name was Erica who checked me in
展开
酒店回复: Dear Valued Guest,Thank you so much for your perfect 10/10 rating and for sharing such kind words about our staff. We’re delighted to hear that Paola made such a positive impression during your check‑in — I’ll be sure to pass along your compliments to her. Recognizing our team members for their outstanding service is one of the best parts of what we do, and your feedback will mean a great deal to her and the rest of our staff.We’re thrilled your experience was phenomenal from the start, and we look forward to welcoming you back to Fairfield Inn & Suites by Marriott Houston Richmond for another seamless and enjoyable stay.Warm regards,
5.0分
情侣出游
We were greeted by the nicest staff upon arrival. Paolo was beyond friendly and went the extra step to make our stay pleasant. We would stay here again.
展开
酒店回复: Dear Valued Guest,Thank you for sharing such kind words about your stay with us. We’re delighted to hear that you were warmly welcomed upon arrival and that Paola made such a positive impression by going above and beyond. Recognizing our team members for their outstanding service is one of the best parts of what we do, and your feedback will certainly be shared with him. We’re so glad your experience was pleasant from start to finish, and we look forward to welcoming you back again soon.Warm regards,
3.0分
其他
展开
Our room was clean and spacious. The biggest issue was we couldn’t connect to WiFi. I had been a Marriott rewards member already but still had difficulty signing in and the poor connectivity so just used data. Breakfast was decent, but why have bagels without cream cheese?
展开
酒店回复: Dear Valued Guest,Thank you for sharing your feedback and for being a valued Marriott Bonvoy member. I’m pleased to hear you found your room clean and spacious, but I’m truly sorry for the frustration you experienced with our Wi‑Fi connectivity. Reliable internet access is an important part of a comfortable stay, and I regret that we did not meet your expectations in this regard. Our team is reviewing the network sign‑in process to ensure members can connect seamlessly, and we are working with our provider to improve overall signal strength.I also appreciate your comments about breakfast. We strive to offer a variety of options to suit all guests, and I understand how disappointing it must have been to find bagels without cream cheese. I’ve shared your feedback with our food and beverage team so we can address this oversight and ensure a more complete selection in the future.Your loyalty means a great deal to us, and I hope we will have the opportunity to welcome you back for a stay that exceeds your expectations in every way.Warm regards,
4.0分
情侣出游
Ffeeway is close by so could hear the traffic but other thsn that a nice stay
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback and for the 8/10 rating. I’m glad you enjoyed your stay overall and that our location worked well for you. I’m sorry the freeway noise was noticeable — we do offer quieter room locations and complimentary white-noise machines upon request to help ensure a more restful night.If you decide to stay with us again, please let us know your preference for a room away from the freeway and we’ll do our best to accommodate it. We appreciate your comments and hope to welcome you back soon.Warm regards,
5.0分
其他
The property was new or newly renovated -- nice, clean rooms, spacious bathrooms -- would stay there again.
展开
酒店回复: Dear Valued Guest,Thank you for sharing your kind words. We’re thrilled to hear you enjoyed our newly renovated property and found your room and bathroom both clean and spacious. Our team takes great pride in maintaining these high standards, and they’ll be delighted to know their efforts made a positive impression on your stay. We look forward to welcoming you back soon. If you’re a Marriott Bonvoy member, be sure to tap into your exclusive benefits on your next visit—and if you’re not yet a member, simply ask at check-in to enroll and start enjoying rewards right away. Warm regards,
3.0分
商务出差
展开
Hotel with booking price seemed like luxury, when i booked, but when i came to hotel, there is no complimentary water bottles in the room. Room not looked like the same as in the picture. Coffee maker is terrible. location is ok, but no transportation around, far from any market place. overall it's not the worth i piad for just felt like an average motel.
展开
酒店回复: Dear Srinivasa,Thank you for sharing your experience with us. We're genuinely sorry to hear that your stay did not reflect the expectations set during the booking process.We understand how disappointing it must have been to find inconsistencies in the room presentation, including the coffee maker and the absence of complimentary water. Please know that your feedback has been shared with our team so we can address these concerns directly and ensure our amenities meet the standards promised.Regarding the location and accessibility, we recognize the importance of clear communication around transportation and nearby services, and we’ll continue working on ways to help future guests navigate the area more comfortably.We truly value your feedback—it helps us refine our guest experience. If your travels bring you back to the area, we hope you’ll consider giving us another opportunity to provide the stay you originally anticipated.Warm regards,
好，干净，效率高。没有任何问题。
还行吧。
The pillows were terrible, breakfast wasn’t served long enough even on the weekend and bathroom tap was so bad. I did not get enough sleep in the 5 nights.
The bed, and especially the pillows, were very uncomfortable. The WiFi was unsecured, which is unforgivable.
The staff was phenomenal I believe her name was Erica who checked me in
We were greeted by the nicest staff upon arrival. Paolo was beyond friendly and went the extra step to make our stay pleasant. We would stay here again.
Our room was clean and spacious. The biggest issue was we couldn’t connect to WiFi. I had been a Marriott rewards member already but still had difficulty signing in and the poor connectivity so just used data. Breakfast was decent, but why have bagels without cream cheese?
Ffeeway is close by so could hear the traffic but other thsn that a nice stay
The property was new or newly renovated -- nice, clean rooms, spacious bathrooms -- would stay there again.
Hotel with booking price seemed like luxury, when i booked, but when i came to hotel, there is no complimentary water bottles in the room. Room not looked like the same as in the picture. Coffee maker is terrible. location is ok, but no transportation around, far from any market place. overall it's not the worth i piad for just felt like an average motel.