The hotel is new and very clean. The room is was comfortable, the staff was very nice and the included breakfast was a step up from many.
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酒店回复: Hi Linda,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our clean, comfortable rooms and that our team helped make your stay pleasant. It’s great to know you appreciated the upgraded breakfast as well.We truly appreciate you choosing to stay with us and hope to welcome you back again soon!
2.0分
情侣出游
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Our bed in Room 322 was very uncomfortable. It was very noisy. There was a lot of traffic reving engines through the night and ambulances at the urgent care next door. The coffee had no flavor - extremely watered down.
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酒店回复: Thank you for your feedback. We’re sorry to hear the bed was uncomfortable and that noise from outside affected your rest. We’ll review the mattress and appreciate your comments on the coffee and will address this with our team. We'd be happy to assist with a quieter room on your next stay. Thank you for staying with us.
5.0分
商务出差
I reduced comfort simply because we had a king size bed to share but only 3 small pillows.
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酒店回复: We truly appreciate your 10/10 score and your helpful feedback regarding the pillows. Your comments assist us in improving our guests’ comfort, and we look forward to welcoming you again soon.
1.0分
其他
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Beyond ridiculous, long story short I did my booking through *******, make a full payment, when I got to the place they were not able to see my confirmed paid booking, I was force to make a new reservation make a full payment again, a month later still waiting for refund, because they refuse to provide ******* with further information.
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酒店回复: Thank you for sharing your experience with us. We sincerely apologize for the confusion and inconvenience you encountered during your stay.To clarify, your original ******* reservation was not charged by our hotel. As we were unable to accommodate the new dates you requested, you needed to make a new reservation.We understand how frustrating this situation must be, especially regarding the refund process. We want to assure you that we have communicated the necessary details to ******* to assist with your refund. However, the refund processing is managed directly by *******, and we recommend contacting their customer service for the most up-to-date information.Please know that your feedback is important to us, and we are committed to improving our communication and booking processes to prevent similar issues in the future. Thank you for your understanding.
4.0分
情侣出游
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Room was clean. Ac was very loud, and when we entered the hotel lobby the guy at the front was not very attentive at all. We also noticed the lobby trash cans were overflowing which looked tacky. For the price the stay was good however I couldn’t see myself staying for longer than a couple nights.
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酒店回复: Thank you for your feedback. We're glad you found the room clean and the stay a good value. We apologize for the noise from the AC, the condition of the lobby, and the lack of attentiveness at check-in. This isn't the experience we aim to provide, and we’ll be addressing these concerns with our team.We appreciate your comments and hope to welcome you back for a better experience next time.
这是我们第二次入住位于福特米尔斯的希尔顿逸林酒店 (TRU by Hilton)，果然名不虚传。酒店位置优越，非常干净，床铺舒适，早餐丰盛美味，员工服务更是无可挑剔。前台的劳拉热情友好，专业周到，乐于助人！我们一定会再次光临！
酒店员工服务简直太棒了！
他们热情地向我们推荐了一些很棒的餐厅。
煎饼很美味。唯一的不足是淋浴间有霉菌。除此之外，房间干净整洁，装饰精美！酒店非常现代化，地理位置优越。绝对物超所值。
我们隔壁住着几个大人，他们半夜大声喧哗，凌晨四点半又吵了起来。我们没能好好休息，第二天还要长途开车。更让我们惊讶的是，每层楼都有狗。
这是我住过的最干净的酒店之一。唯一不足之处是刚进房间时香味略浓，我对气味比较敏感。不过，我很喜欢酒店提供的香皂和洗发水。
房间很棒。晚上到得有点晚，不过没看到大堂里一群人聚在一起打台球，感觉挺好的。
The hotel is new and very clean. The room is was comfortable, the staff was very nice and the included breakfast was a step up from many.
Our bed in Room 322 was very uncomfortable. It was very noisy. There was a lot of traffic reving engines through the night and ambulances at the urgent care next door. The coffee had no flavor - extremely watered down.
I reduced comfort simply because we had a king size bed to share but only 3 small pillows.
Beyond ridiculous, long story short I did my booking through *******, make a full payment, when I got to the place they were not able to see my confirmed paid booking, I was force to make a new reservation make a full payment again, a month later still waiting for refund, because they refuse to provide ******* with further information.
Room was clean. Ac was very loud, and when we entered the hotel lobby the guy at the front was not very attentive at all. We also noticed the lobby trash cans were overflowing which looked tacky. For the price the stay was good however I couldn’t see myself staying for longer than a couple nights.