酒店回复: THANKS FOR THE HONEWST REVIEW, I APOLOGIZE THE THINKS DID NOT GONE AS PER YOUR REQUIREMENT BUT WE WILL CHECK THE ROOM AND DO THE NEEDFUL.THANKS'
4.0分
其他
原文
翻译提供方：Google
住宿体验并不糟糕。电视坏了。床垫很脏，床单也很脏。
展开
酒店回复: Hi,Thanks for the review and we apologies that things did not go as per your desire. You could come to desk to report all these thing and we could change the room. Please also share your booking details because we din not find any guest with this name.Thanks
1.0分
情侣出游
原文
翻译提供方：Google
他们对绝对需要的服务动物收费，而且浴室的毛巾很脏。不推荐！
展开
酒店回复: Dear Haley,We greatly appreciate your feedback. What you've described is nowhere near the experience we want our guests to have. We will be sure to have our housekeeping team look into all of your comments further and make improvements where necessary. In addition, please know that service animals are always welcome at our establishment. If you feel any billing error has been made, please consider reaching out to us offline so that we can gather more information and better assist you. We wish you all the best and we hope you will consider giving us another chance in the future.
3.0分
其他
展开
The price was good but that was about all that was. The breakfast was nothing to write home about, the toilet seat was broken, there was a smell in the hallway, and staff entered my room even through I had the do not disturb sign on my door.
展开
酒店回复: Thanks for sharing your feedback. We're truly sorry to hear that your experience didn’t meet expectations. While we're glad you found the price reasonable, the issues you mentioned—especially the broken toilet seat, hallway odor, and the disturbance despite the "Do Not Disturb" sign—are unacceptable and not reflective of the standards we aim to uphold.We take these concerns seriously and are addressing them with our housekeeping and maintenance teams to ensure they’re resolved promptly. Your comments about breakfast will also be reviewed as we work to improve our offerings.We appreciate you bringing these matters to our attention and hope you'll consider giving us another chance in the future to provide a much better stay.
2.0分
其他
展开
Unfortunately, the room really really really stink. I got a non-smoking room, but it was right next to a smoking room. People were smoking in the hallways walking around and everything just stank. The room also smelled really musty. It was fine for what it was checked in late checked out early, but would not stay here again.
Staff was very friendly, and I think if I made a stink, they would have done something about it, but you get what you pay for and honestly, I was too tired to do anything but crash.
展开
酒店回复: Thank you for taking the time to share your experience. We're truly sorry to hear that your stay was impacted by smoke odor, despite booking a non-smoking room. Your comfort is very important to us, and we regret that the proximity to a smoking room caused you any discomfort.While we do our best to separate smoking and non-smoking rooms, sometimes odors can travel unintentionally, especially in certain weather or ventilation conditions. We understand how frustrating that can be, and we’re actively reviewing ways to improve room placement and air filtration to prevent this in the future.We appreciate your feedback—it helps us improve. If you choose to stay with us again, please don’t hesitate to let us know in advance so we can make every effort to ensure a more pleasant experience.
1.0分
其他
展开
Beware, Run!
When you walk in the lobby, a smell of mold or dirty trash greets you at the door. Hotel is outdated and run down. The bathroom in our room was was all rusted and the toilet seat looked worse than a gas station bathroom. The AC, phone, and lights didnt work only one light in our room worked. When i went to complain to the front desk staff about the AC her first reply was "i dont know what to tell you guys" i assume this is because they were fully booked. She called an owner and passed me the phone, he began to ask me what is wrong with the AC, if only i worked for an AC company. He then came to the room and started to mess with AC after about 7 minutes i speak up and say that i had been messing with the AC for about 15 minutes before calling you, face it. Its not working can you move us to a new room. He continued to mess with the AC and doesnt say a word keeps pressing buttons on ac..... I speak up and say hello why are you ignoring me this is unprofessional. He then says that we have too many complaints that he will refund our money and we can go. This was 1230am we just got in from the Virginia Tech games, no other rooms in the area we had to drive 4 hours home. I have a video of the ac but the site will not let me upload videos. This location is poorly owned.
展开
酒店回复: Thank you for sharing your experience. We’re genuinely sorry that your stay didn’t meet your expectations.You checked in at 2 PM, and we were glad to welcome you. We understand that concerns were raised later that night regarding the air conditioning and telephone. Upon inspection, both systems were functioning properly, and no technical issues were found. We always take guest comfort seriously and aim to resolve any concerns promptly.We also understand that you requested a room change, and while we tried to accommodate your request, the situation became challenging. Ultimately, we issued a full refund and assisted with your early check-out, as we felt that was the best resolution under the circumstances.We strive to provide a fair and respectful environment for all our guests and staff. While we regret that this stay didn’t work out, we wish you well in your future travels.
3.0分
其他
展开
Kind of disappointed
Room was clean but didn’t have microwave in room. Had to go to desk to get one. Also the reservation was for a smoking room. They gave us non smoking. When I said what we reserved for they said theirs showed non smoking. I showed my order on the phone and was told that room was already reserved for someone else. I spent good money in wanting that room. We had it at a previous stay. Was very disappointed. Debating what to do next time since we go that way every 3 months for my husbands back injections. Would love to hear your feedback
展开
酒店回复: Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced during your stay. We understand how important it is for our guests to receive the room type they reserved, and we're truly sorry that you were expecting a smoking room but were placed in a non-smoking one.After reviewing the reservation details, it appears there was a system glitch that resulted in our property receiving a non-smoking room request. While this was entirely unintentional, we take full responsibility and are working with our booking partners to ensure this issue doesn’t happen again.Your comfort matters to us, and we appreciate you bringing this to our attention. We hope you'll give us another opportunity to provide you with the experience you originally intended. Please feel free to reach out directly if you plan to return—we’d love to make it right.
5.0分
情侣出游
The hallways smelled a little bit. The sink in the bathroom didn’t shut off. It dripped all night.
展开
酒店回复: Thank you for staying with us and for taking the time to share your experience. I'm truly sorry to hear about the unpleasant smell in the hallway and the dripping sink in your bathroom. That’s not the standard we strive to maintain, and I understand how these issues could have impacted your comfort.Please know that we’ve already addressed the plumbing concern and are investigating the source of the odor to ensure it’s resolved promptly. Your feedback helps us improve, and we’re grateful you brought these matters to our attention.We’d love the opportunity to provide you with a better experience in the future. If you decide to stay with us again, please don’t hesitate to reach out directly—I’ll personally make sure your room is in perfect condition.
2.0分
其他
Never again
Booked there thinking I was getting a jetted tub because the pictures for that room showed it.
展开
酒店回复: hiAs we explained that your reservation was for regular room which is showing on your mobile also. You check with the website you booked room. If there is a any picture issue on website , we will tell them to rectify.Thanks
从我入住的那一刻起，我就在 Knights 度过了最美好的时光之一。Deepak 先生热情地接待了我，他处理事情非常高效，帮我找到了最好的房间。我走进房间后，遇到了电视问题，他们立即拿起我的电话，帮我正常使用电视。我真的很喜欢他们如此迅速地帮我解决问题。下次我去都柏林时一定会住在这里。
我喜欢免费的早餐，工作人员也很友好，但是房间很脏，有股陈旧发霉的味道，家具过时，床上用品上有污渍，羽绒被套上有烟头洞，淋浴间的洞是用灰泥修补的，没有打磨/油漆过，我们还看到了一只蟑螂。
住宿体验并不糟糕。电视坏了。床垫很脏，床单也很脏。
他们对绝对需要的服务动物收费，而且浴室的毛巾很脏。不推荐！
The price was good but that was about all that was. The breakfast was nothing to write home about, the toilet seat was broken, there was a smell in the hallway, and staff entered my room even through I had the do not disturb sign on my door.
Unfortunately, the room really really really stink. I got a non-smoking room, but it was right next to a smoking room. People were smoking in the hallways walking around and everything just stank. The room also smelled really musty. It was fine for what it was checked in late checked out early, but would not stay here again.
Staff was very friendly, and I think if I made a stink, they would have done something about it, but you get what you pay for and honestly, I was too tired to do anything but crash.
Beware, Run!
When you walk in the lobby, a smell of mold or dirty trash greets you at the door. Hotel is outdated and run down. The bathroom in our room was was all rusted and the toilet seat looked worse than a gas station bathroom. The AC, phone, and lights didnt work only one light in our room worked. When i went to complain to the front desk staff about the AC her first reply was "i dont know what to tell you guys" i assume this is because they were fully booked. She called an owner and passed me the phone, he began to ask me what is wrong with the AC, if only i worked for an AC company. He then came to the room and started to mess with AC after about 7 minutes i speak up and say that i had been messing with the AC for about 15 minutes before calling you, face it. Its not working can you move us to a new room. He continued to mess with the AC and doesnt say a word keeps pressing buttons on ac..... I speak up and say hello why are you ignoring me this is unprofessional. He then says that we have too many complaints that he will refund our money and we can go. This was 1230am we just got in from the Virginia Tech games, no other rooms in the area we had to drive 4 hours home. I have a video of the ac but the site will not let me upload videos. This location is poorly owned.
Kind of disappointed
Room was clean but didn’t have microwave in room. Had to go to desk to get one. Also the reservation was for a smoking room. They gave us non smoking. When I said what we reserved for they said theirs showed non smoking. I showed my order on the phone and was told that room was already reserved for someone else. I spent good money in wanting that room. We had it at a previous stay. Was very disappointed. Debating what to do next time since we go that way every 3 months for my husbands back injections. Would love to hear your feedback
The hallways smelled a little bit. The sink in the bathroom didn’t shut off. It dripped all night.
Never again
Booked there thinking I was getting a jetted tub because the pictures for that room showed it.