Good location if you are heading south out of town. Otherwise it's nowhere near downtown. Hampton Inn breakfast is usually served at 6. This one starts at 6:30, which is too late for travelers.
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酒店回复: Mr. Trabilsy,Thank you for taking the time to share your feedback. We are glad you found our location convenient for traveling south and appreciate your comments about breakfast timing. We understand than an earlier start can be important for guests on the road, and we will certainly share your suggestions with our team for future consideration. We hope to have the chance to welcome you back on your next visit to Santa Fe.
4.0分
其他
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Newer glass shower door leaked water onto floor. Understand the ecofriendly concept but 3 full size towels is exponentially better than two towels.
Please upgrade to quality 2xply toilet paper
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酒店回复: Mr. Humbert, Thank you for sharing your feedback. We are sorry to hear about the shower door leak and appreciate your comments on towels and toilet paper products. We will review these details with our maintenance and housekeeping teams to improve guest comfort. Your input helps us enhance the overall experience. We hope to have the opportunity to welcome you back for a more enjoyable experience.
3.0分
其他
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I felt that that security should have been better. I wasn’t aware that the hotel is located in an area with a lot of homeless people. There was one sleeping in the hotel’s parking lot. I was surprised that there was a charge for parking. The lot should have then been more secured. I was definitely concerned about my vehicle that night.
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酒店回复: Mr. Winkler, thank you for sharing your experience. We are sorry to hear you felt uneasy during your stay, The safety and comfort of our guests are always top priorities, and we regret that this situation affected your visit. Our team regularly monitors the property and works closely with local authorities to maintain a secure environment. We also appreciate your feedback regarding parking, and we will review how we can better communicate those details in advance. We value your comments and hope to provide a more comfortable and worry-free stay in the future.
5.0分
其他
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Very nice hotel. Everything was well done. I do have one complaintThe bathtub is very slippery. it means the rubbermat or something to ride traction.In the bathtub
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酒店回复: Mr. Croft, thank you for your kind review! We are happy to hear you enjoyed your stay and that everything met your expectations. We appreciate your feedback about the bathtub - we will be sure to look into this to ensure our guests' safety and comfort. We hope to welcome you back again soon.
2.0分
家庭亲子
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Morning staff on Saturday very unprofessional. Our vehicle was broken into throughout the Friday night stay. Breakfast was not as they advertise on their website and pool was closed.
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酒店回复: Mr. Estrada Jr. we are very sorry to hear about your experience. The safety and comfort of our guests are extremely important to us, and we understand how upsetting it is to have your vehicle broken into. We have shared your comments with our management team. We also apologize for the breakfast not meeting your expectations and for the pool being unavailable during your stay. We appreciate you bringing these issues to our attention so we can make improvements.
3.0分
其他
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Ok stay
My family was looking forward to swimming and to have pool not available due to maintenance was very disappointing. Staff was ok never felt they went above and beyond to make sure we were satisfied. The room coffee condiments were never stocked up. The door to the bathroom was weird.It does not lock. The front person say they don't clean the room, but every three days.And if we needed towels, and we need a request. Just didn't seem up to standard.In other hampton, INN that we've stayed.
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酒店回复: Mr. Mendoza, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by our pool being temporarily closed for maintenance during your visit - we understand how disappointing that must have been. We are also sorry to hear that aspects of the room and service did not meet expectations. Your comments about housekeeping, amenities, and maintenance have been shared with our team for review and improvements. We hope to have another opportunity to provide you with a much better experience in the future.
1.0分
商务出差
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1 star stay at a hotel that should be 5 star
I had a room that had black mold growing in the bathroom. When I pointed it out to staff I was told a manger would call me, I waited 2 days with no contact. Staff at the desk we kind and professional, but the general manager Jamie couldn’t be bothered to address my concerns. It is very obvious there has been a leak in the wall for some time, you can see the screws holding the vanity up are rusted. To top it off, you are charged for parking, given a pass to out on your dash which states to park correctly or potentially be towed. I stayed I a very wet rainy night, 2 large trucks from Texas parked in the compact car parking taking up more than their space which left no option to park there for other people. When I brought to the night clerk’s attention she said I will take care of it, next morning, still parked there so those of ours with compact cars had to park clear to the back of the lot and hike in the rain. I selected this Hilton property because I expect good customer service, but buyer be warned, they just don’t care.
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酒店回复: Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issue you experienced during your stay, including the maintenance concerns in your room and the delay in communication from our team. This is not the level of service we strive to provide, and we are truly sorry that we fell short. We have shared your comments with our housekeeping and engineering departments to ensure that the room is thoroughly inspected and the concerns you mentioned are addressed immediately. We also regret the parking inconvenience and will review our procedures to prevent future issues. We appreciate your honest feedback.
整洁干净，东向房间可在床上看日出，免费停车，附近有沃尔玛，和中国餐馆lulu。
还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好还好
房间都挺好。
Good location if you are heading south out of town. Otherwise it's nowhere near downtown. Hampton Inn breakfast is usually served at 6. This one starts at 6:30, which is too late for travelers.
Newer glass shower door leaked water onto floor. Understand the ecofriendly concept but 3 full size towels is exponentially better than two towels.
Please upgrade to quality 2xply toilet paper
I felt that that security should have been better. I wasn’t aware that the hotel is located in an area with a lot of homeless people. There was one sleeping in the hotel’s parking lot. I was surprised that there was a charge for parking. The lot should have then been more secured. I was definitely concerned about my vehicle that night.
Very nice hotel. Everything was well done. I do have one complaintThe bathtub is very slippery. it means the rubbermat or something to ride traction.In the bathtub
Morning staff on Saturday very unprofessional. Our vehicle was broken into throughout the Friday night stay. Breakfast was not as they advertise on their website and pool was closed.
Ok stay
My family was looking forward to swimming and to have pool not available due to maintenance was very disappointing. Staff was ok never felt they went above and beyond to make sure we were satisfied. The room coffee condiments were never stocked up. The door to the bathroom was weird.It does not lock. The front person say they don't clean the room, but every three days.And if we needed towels, and we need a request. Just didn't seem up to standard.In other hampton, INN that we've stayed.
1 star stay at a hotel that should be 5 star
I had a room that had black mold growing in the bathroom. When I pointed it out to staff I was told a manger would call me, I waited 2 days with no contact. Staff at the desk we kind and professional, but the general manager Jamie couldn’t be bothered to address my concerns. It is very obvious there has been a leak in the wall for some time, you can see the screws holding the vanity up are rusted. To top it off, you are charged for parking, given a pass to out on your dash which states to park correctly or potentially be towed. I stayed I a very wet rainy night, 2 large trucks from Texas parked in the compact car parking taking up more than their space which left no option to park there for other people. When I brought to the night clerk’s attention she said I will take care of it, next morning, still parked there so those of ours with compact cars had to park clear to the back of the lot and hike in the rain. I selected this Hilton property because I expect good customer service, but buyer be warned, they just don’t care.