酒店回复: Thank you for bringing your concerns to our attention. We apologize for the unpleasant experience you encountered during your stay at our hotel.Cleanliness is of the utmost importance to us, and we are deeply disappointed that we fell short of meeting your expectations in this regard. Your feedback is invaluable, and we take it seriously as we continuously strive to provide a clean and comfortable environment for all our guests.We would like to assure you that we are taking immediate action to address the cleanliness issues you've mentioned. Our housekeeping team will thoroughly inspect and clean the room to ensure that it meets our high standards.Your satisfaction is important to us, and we hope you will consider giving us another opportunity to provide you with a better experience in the future. If you do decide to return, please don't hesitate to reach out to us directly, so we can ensure that your stay is flawless in every aspect.Once again, we apologize for the inconvenience caused, and we appreciate your feedback.

酒店回复: Thank you for bringing this matter to our attention. We apologize profusely for the disappointing experience you had with the cleanliness and odor in your room.We take cleanliness and hygiene very seriously, and it is disheartening to learn that we failed to meet your expectations in this regard. Please rest assured that we are investigating this issue with our housekeeping team to understand what went wrong and to implement immediate improvements.Your feedback is invaluable, and we want to assure you that we are committed to rectifying these shortcomings to provide a more enjoyable and comfortable stay for all our guests.If your travels bring you back to this area, we would be grateful for another chance to make amends and provide you with a truly exceptional stay. Please feel free to reach out to us directly, and we will personally ensure that your next visit is flawless in every way.Once again, we apologize for any inconvenience caused, and we appreciate your honest feedback.