Wonderful stay & would return. The only disappointment was that the pool wasn’t cleaned & there was mold floating around & adhering to the floor of the pool.
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酒店回复: Dear Anna and David,Thank you for the kind words and for sharing your experience. We're glad you had a wonderful stay and would return, although we’re disappointed to hear your constructive feedback. We will share your comments with our maintenance team, who will address this issue immediately. Our team looks forward to welcoming you back to Hampton Inn & Suites Conway for a more seamless stay in the future. Warm Regards,Hampton Inn & Suites Conway Team
3.0分
家庭亲子
Bathroom door would stick on floor so it took much effort to close or open. Pillows seemed old, thin and lumpy. We had no hot water at kitchenette sink.
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酒店回复: Dear Howard,Thank you for sharing your review. While it is good to know our accommodations provided a foundation for your stay, it is concerning that certain details in the room did not reflect the comfort and ease you should always expect. Matters such as the bathroom door, the condition of the pillows, and the lack of hot water at the kitchenette sink take away from the seamless experience we strive to deliver. Your comments will be shared with leadership so these issues can be addressed with greater attention. We regret the inconveniences you encountered and hope to welcome you back for a stay that more fully reflects our high standards.Warm Regards,Hampton Inn & Suites Conway Team
5.0分
情侣出游
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Nice, clean property. Rooms are nice and Spacious! Fabulous breakfast, which is one of the reasons we choose this hotel. One morning we had a delicious omelet and the next, eggs and sausage. Always had choice of oatmeal with the fixins, Biscuits w/Gravy, fresh fruit cut up, juices, toast, batter for fresh waffles, and a wonderful coffee bar. Nice and friendly greetings every time we entered or exited the building. We used Indoor pool, well kept and stocked. Not one complaint about this property!!!
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酒店回复: Dear Lori,Thank you for your review. It’s wonderful that our comfortable and spotless accommodations, our well-maintained pool, and thoughtfully prepared breakfast offerings made your stay enjoyable. Warm hospitality is central to the experience, and it’s rewarding that these details contributed to a seamless and satisfying visit. We look forward to welcoming you back to Hampton Inn & Suites Conway again soon.Warm Regards,Hampton Inn & Suites Conway Team
5.0分
商务出差
Great stay
We had a difficult time getting wifi, but the gentleman at the front desk was very helpful in taking care of that. Everything else was great
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酒店回复: Dear Diane,Thank you for your review. It’s great to know your overall experience was enjoyable and that our front desk associate was able to step in and resolve your Wi-Fi issue with care. Your feedback is appreciated and helps ensure that every part of a guest’s stay is as smooth as possible. We look forward to welcoming you back to Hampton Inn & Suites Conway again soon.Warm Regards,Hampton Inn & Suites Conway Team
5.0分
情侣出游
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Very clean room that has a very light fragrance that is pleasant. The breakfast bar is fantastic with fresh fruit bowl and two different flavored waffle batters available as well as a nice range of toppings. The very was very comfy and the shower squeaky clean. The pool is comfortably heated and very clean as well as the whole pool room being very clean.
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酒店回复: Dear Bethany,Thank you for sharing such kind words with us! It’s wonderful that you enjoyed the fresh scent, a spotless shower, and our cozy rooms to relax in. The breakfast details you mentioned, from the fruit bowl to the flavored waffle batters with toppings, are exactly the kind of touches we like our guests to wake up to. It was a pleasure having you as our guest, and we look forward to your next visit for another stellar stay at Hampton Inn & Suites Conway!Warm Regards,Hampton Inn & Suites Conway Team
5.0分
其他
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Quick Overnight Trip
Booked this on a last minute decision for a much-needed overnight getaway. We were exceedingly pleased with these accommodations. Everything was clean, well maintained, and comfortable. The room umusually enough wad already near cool enough upon arrival. The young man at check-in was quick and friendly, and the young lady there at checkout seemed friendly and attentive. Well done Hampton Conway!
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酒店回复: Dear Terry,Thank you so much for your kind words. We're thrilled to hear that your last-minute getaway at Hampton Inn & Suites Conway was so enjoyable and comfortable. Our team takes great pride in maintaining a clean and welcoming environment, and we’re glad our staff made a positive impression on you. We look forward to welcoming you back for another relaxing stay soon.Warm Regards,Hampton Inn & Suites Conway Team
5.0分
家庭亲子
Front desk staff were very friendly. Beds were comfortable & room clean.
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酒店回复: Dear Connie,Thank you for your perfect rating and kind words! We’re delighted to know you had a comfortable stay and that our front desk team made a great impression. We’ll be sure to share your compliments with them. We look forward to welcoming you back to Hampton Inn & Suites Conway soon.Warm Regards,Hampton Inn & Suites Conway Team
1.0分
其他
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Stay at Holiday Inn
The first room we received wouldnt get below 74 we was moved and the next room wouldn't get below 70, the fridge didn't work so our expensive leftovers from dinner went to waste. The hallway was even super warm and extremely uncomfortable. The bed felt like it was going to break at any point. Then the fire alarms went off at 5 am. NOT worth the money.
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酒店回复: Dear Kayla,We sincerely apologize for the challenges you encountered. This is not the experience we aim to provide, and your comments will be shared with our team to address these issues. We appreciate your feedback and truly regret that you did not have a good stay. If there's any chance to welcome you back in the future, we hope to provide a better experience.Warm Regards,Hampton Inn & Suites Conway Team
2.0分
其他
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Smelly room
Have stayed at this hotel multiple times with great experiences and left positive reviews. Unfortunately, this was not one of those times. When we got to our room, it had an awful smell. Our bedding was clean but not all of our towels. It was disappointing to say the least.
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酒店回复: Thank you for staying with us again and sharing your invaluable feedback. It saddens us to learn that your stay didn't meet expectations, particularly since you're a returning guest and anticipated another positive experience. Rest assured, we've shared the cleanliness concerns you noted with our housekeeping team so they can be promptly addressed.While your stay this time was unsatisfactory, we hope to have the opportunity to welcome you back in the future and restore your confidence in our property.Warm Regards,Hampton Inn & Suites Conway Team
5.0分
其他
Just an overnight stay. Only problem was with seating in the room. Only one chair for a room that accommodates 4 people.
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酒店回复: Dear Robert,Thank you for the perfect rating! It's wonderful that your overnight stay went well. We appreciate you pointing out the seating setup—it's helpful insight, especially for rooms meant to accommodate more guests. Take care, and we hope we'll have the chance to welcome you again soon!Warm Regards,Hampton Inn & Suites Conway Team
Wonderful stay & would return. The only disappointment was that the pool wasn’t cleaned & there was mold floating around & adhering to the floor of the pool.
Bathroom door would stick on floor so it took much effort to close or open. Pillows seemed old, thin and lumpy. We had no hot water at kitchenette sink.
Nice, clean property. Rooms are nice and Spacious! Fabulous breakfast, which is one of the reasons we choose this hotel. One morning we had a delicious omelet and the next, eggs and sausage. Always had choice of oatmeal with the fixins, Biscuits w/Gravy, fresh fruit cut up, juices, toast, batter for fresh waffles, and a wonderful coffee bar. Nice and friendly greetings every time we entered or exited the building. We used Indoor pool, well kept and stocked. Not one complaint about this property!!!
Great stay
We had a difficult time getting wifi, but the gentleman at the front desk was very helpful in taking care of that. Everything else was great
Very clean room that has a very light fragrance that is pleasant. The breakfast bar is fantastic with fresh fruit bowl and two different flavored waffle batters available as well as a nice range of toppings. The very was very comfy and the shower squeaky clean. The pool is comfortably heated and very clean as well as the whole pool room being very clean.
Quick Overnight Trip
Booked this on a last minute decision for a much-needed overnight getaway. We were exceedingly pleased with these accommodations. Everything was clean, well maintained, and comfortable. The room umusually enough wad already near cool enough upon arrival. The young man at check-in was quick and friendly, and the young lady there at checkout seemed friendly and attentive. Well done Hampton Conway!
Front desk staff were very friendly. Beds were comfortable & room clean.
Stay at Holiday Inn
The first room we received wouldnt get below 74 we was moved and the next room wouldn't get below 70, the fridge didn't work so our expensive leftovers from dinner went to waste. The hallway was even super warm and extremely uncomfortable. The bed felt like it was going to break at any point. Then the fire alarms went off at 5 am. NOT worth the money.
Smelly room
Have stayed at this hotel multiple times with great experiences and left positive reviews. Unfortunately, this was not one of those times. When we got to our room, it had an awful smell. Our bedding was clean but not all of our towels. It was disappointing to say the least.
Just an overnight stay. Only problem was with seating in the room. Only one chair for a room that accommodates 4 people.