The room was in the basement and cold as a meat locker. Desk staff had to bring a portal heater. No control on temps as system is automated to run for a bit and then shut off. Tiny room with terrible beds. Lift out of order. We had a family emergency and had to leave early and they refused to give a refund (as was prepaid) even though the front desk staff said they'd do what ******* said / asked.
3.0分
情侣出游
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Room was okay could have been cleaner, furniture had seen better days but the bed was comfy. The room was cold with radiators on full there was no heat coming out. Staff were friendly checked us in we went to room but it was still occupied we went back to the reception and the rectified this and moved us to a new room within 10minutes.
1.0分
其他
No hot water...door to room unable to open...front door unable to open...had to tune TV because it didn't work
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酒店回复: Hi Dean,Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with hot water, room and front doors, and the TV during your stay at OYO Ivy Hotel. This is far below the standard we aim to provide, and we appreciate you bringing it to our attention. Your comments will be reviewed with our team to ensure improvements are made promptly.Regards,MariaOYO Ivy Hotel
5.0分
其他
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Got to stay 4 day's and is November time , must say the room was kept quiet warm especially at nights that the temperature dropped.
Over all had a good experience with very helpful staff.
The was breakfast included on my stay but i was too lazy to get up in the mornings 😁 , but the option was there if i wanted.
I do raccomend this hotel. Is good value for money.
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酒店回复: Dear Elio,Thank you for your feedback! We’re glad you enjoyed a warm and comfortable stay, and that our staff were helpful. It’s great to hear you appreciated the breakfast option and found the hotel good value for money. We look forward to welcoming you back to OYO Ivy Hotel in the future.Sincerely,YusufOYO Ivy Hotel
2.0分
其他
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Room was badley laid out for a family very small bathroom had remains of tablet packets on the floor that my 5 year old found when I messaged about complimentary breakfast they advised they couldn’t find my booking I have stayed before and thought it was ok for the money but not this time curtains were hanging down very grotty won’t be staying there again any time soon
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酒店回复: Dear Marion,Thank you for sharing your experience. We’re sorry to hear your recent stay did not meet expectations and for the housekeeping issues you encountered. Your comments have been passed to our team for review and improvement.Kind regards,EvaOYO Ivy Hotel
1.0分
家庭亲子
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Blood up the steps as you walk in, approximately 30 bags of rubbish to the rear of the property. I stayed for 2 nights and left. Would not recommend. Id ideally like a refund but doubt theyd accommodate that.
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酒店回复: Dear Mervyn,We’re truly sorry to hear about your experience. This does not reflect our usual standards, and your feedback has been shared with the team for immediate attention and improvement.Kind regards,EvaOYO Ivy Hotel
4.0分
情侣出游
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Enjoyed the convenience of location, car parking was a really good bonus.
I few small details in the room m, we feel was a little below par.
Though in the hole, no complaints and would definitely use again
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酒店回复: Dear Paul,Thank you for sharing your experience. We’re glad you enjoyed our convenient location and parking. We appreciate your comments on the room and look forward to welcoming you back.Kind regards,EvaOYO Ivy Hotel
5.0分
家庭亲子
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The staff were lovely and very friendly. The hotel is beautiful. Very clean. The beds were unbelievable comfy, best 3 nights sleep I’ve ever had in a hotel. I stayed there with my two children and we will definitely be returning.
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酒店回复: Dear Guest,Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that you found our staff lovely and friendly, and that you enjoyed the beauty and cleanliness of our hotel. It's fantastic to know that you had the best sleep during your stay with us, and we are delighted that you and your children plan to return.We look forward to welcoming you back for another memorable stay.Warm regards, Team OYO
4.0分
其他
Clean room bedding towels. Bathroom needs some attention but for price and just for sleeping and showering in no complaints
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酒店回复: Dear Dale,Thank you for sharing your feedback. We’re glad you found your room, bedding, and towels clean, and that the stay met your needs. We appreciate your comments regarding the bathroom, which have been shared with our team for improvement.We hope to welcome you back to OYO Ivy Hotel in the future.Kind regards,The Team at OYO Ivy Hotel
4.0分
其他
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Friendly and welcoming staff. Free parking. The suite we were staying in, was on the top floor, had good size rooms and nice bathroom. Fridge, plenty of teas and coffees and toiletries available. Clean bedding and towels.
Unfortunately room was full od dust and cobwebs, there was no bulb in a floor lamp and no tea spoons only soup spoons - all of it did not affect our stay. We had a lovely time at Oyo Ivy Hotel
The room was in the basement and cold as a meat locker. Desk staff had to bring a portal heater. No control on temps as system is automated to run for a bit and then shut off. Tiny room with terrible beds. Lift out of order. We had a family emergency and had to leave early and they refused to give a refund (as was prepaid) even though the front desk staff said they'd do what ******* said / asked.
Room was okay could have been cleaner, furniture had seen better days but the bed was comfy. The room was cold with radiators on full there was no heat coming out. Staff were friendly checked us in we went to room but it was still occupied we went back to the reception and the rectified this and moved us to a new room within 10minutes.
No hot water...door to room unable to open...front door unable to open...had to tune TV because it didn't work
Got to stay 4 day's and is November time , must say the room was kept quiet warm especially at nights that the temperature dropped.
Over all had a good experience with very helpful staff.
The was breakfast included on my stay but i was too lazy to get up in the mornings 😁 , but the option was there if i wanted.
I do raccomend this hotel. Is good value for money.
Room was badley laid out for a family very small bathroom had remains of tablet packets on the floor that my 5 year old found when I messaged about complimentary breakfast they advised they couldn’t find my booking I have stayed before and thought it was ok for the money but not this time curtains were hanging down very grotty won’t be staying there again any time soon
Blood up the steps as you walk in, approximately 30 bags of rubbish to the rear of the property. I stayed for 2 nights and left. Would not recommend. Id ideally like a refund but doubt theyd accommodate that.
Enjoyed the convenience of location, car parking was a really good bonus.
I few small details in the room m, we feel was a little below par.
Though in the hole, no complaints and would definitely use again
The staff were lovely and very friendly. The hotel is beautiful. Very clean. The beds were unbelievable comfy, best 3 nights sleep I’ve ever had in a hotel. I stayed there with my two children and we will definitely be returning.
Clean room bedding towels. Bathroom needs some attention but for price and just for sleeping and showering in no complaints
Friendly and welcoming staff. Free parking. The suite we were staying in, was on the top floor, had good size rooms and nice bathroom. Fridge, plenty of teas and coffees and toiletries available. Clean bedding and towels.
Unfortunately room was full od dust and cobwebs, there was no bulb in a floor lamp and no tea spoons only soup spoons - all of it did not affect our stay. We had a lovely time at Oyo Ivy Hotel