4.4 分 99%推荐 卫生 4.4 环境 4.4 服务 4.4 设施 4.3

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全部 推荐 (1024)待改善 (970)有图 (54)商务出差 (288)家庭亲子 (208)独自旅行 (104)代人预订 (17)情侣出游 (202)朋友出游 (179)其他 (26)
5.0

匿名用户 点评新星

2026-04-01 00:00:00入住,2026-04-06 14:55:36发表| 商务出差 | 高级双人床房-禁烟

品质与格调兼具,入住体验满分。 干净、舒适、有质感,每一处都很用心。 超出预期的惊喜,下次还选这里。 硬件在线,服务在线,体验感直接拉满。

  • Dear Guest Thank you very much for staying at Hotel Mystays Premier Akasaka and for sharing such heartfelt feedback. We are deeply honored to receive your words that you had an "exceptional stay." We are truly pleased that you were satisfied with the cleanliness, comfort, and even the smallest details of the space; it makes all our daily efforts worthwhile. We were also delighted to read your comments that your stay "far exceeded expectations," that you are considering returning, and that you highly rated both our facilities and services. We will continue to strive to improve our services even further so that you can feel that you are experiencing first-class hospitality. We sincerely look forward to welcoming you back again. Hotel Mystays Premier Akasaka Front Desk

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2.2

匿名用户 点评达人

2025-10-01 00:00:00入住,2025-11-19 01:08:46发表| 朋友出游 | 高级双人床房-禁烟

酒店附近的两个地铁站,差不多都要走10分钟左右有“坂”字的地方,差不多都会爬坡上坎,到的第一天拖着行李箱,还是走了小一会儿。酒店楼下就有一家711,买东西还是很方便。早餐还行,水果面包沙拉米饭,还有几个热菜,能吃饱。。。。唯一比较介意的就是:这床上用品!!!!!!它没有被套,它只有一张像床单一样的布,隔在被子下面,上面的被子是不换被套的,每四天会换一次这张隔脏布...半夜睡着后,那层隔脏布就会移位,你的脚脚,会直接钻进不换的被子下面,你整个人也会钻进这“共享被子”里,哈哈哈早晨发现那才叫个崩溃。枕头和枕套不知道换不换,反正 发黄 头油味挺重

  • 尊敬的客人: 感谢您选择MYSTAYS赤坂精品酒店并抽出宝贵时间分享您的入住体验。 很高兴得知楼下的7-11便利店和我们的早餐服务为您的入住带来了便利。正如您所言,赤坂地区地形较为起伏,由此给携带大件行李的您带来了不便,我们深表歉意。 关于您提到的寝具问题,我们非常重视。对于由此造成的睡眠不适,我们深感抱歉。同时,我们想向您说明,无论是否为“环保方案(ECO Plan)”,针对每一位新入住的客人,我们都会彻底更换所有床单。 然而,关于枕头泛黄及异味的问题,这完全不符合我们的卫生标准,绝对是我们工作的疏忽。对此我们表示最诚挚的歉意。我们将立即向客房部反馈,加强对布草质量的检查与更换。希望未来能有机会再次为您服务,向您展示我们改进后的服务。 MYSTAYS赤坂精品酒店 前台

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4.3

M62174**** 点评达人

2026-04-01 00:00:00入住,2026-05-02 21:05:49发表| 独自旅行 | 高级双人床房-禁烟

距离C线赤坂走路6-7分钟,周边吃的不是很多,有个便利店,有行李寄存服务,如果花15分钟走到M线赤坂见附吃的电就会多很多,卫生一开始不错,但是中途不打扫房间的

  • Dear Thank you very much for staying at our hotel. We would also like to express our sincere gratitude for sharing your detailed feedback regarding access and the surrounding area. However, we sincerely apologize for failing to meet your expectations regarding room cleaning and for causing you any inconvenience. We are deeply sorry that we received such feedback, as it is our responsibility to always provide comfortable and clean rooms. We will strive to provide clearer guidance regarding cleaning frequency and methods, ensure thorough service, and work to prevent this from happening again. If you notice anything during your stay, please let the front desk know, and we will address it promptly. Thank you very much for sharing your valuable feedback. We will continue to strive to provide an even better stay, and we hope you will choose to stay with us again in the future. HotelmystayspremierAkasaka Frontdesk

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2.5

M287492**** 点评新星

2026-02-01 00:00:00入住,2026-02-22 18:29:54发表| 情侣出游 | 高级双人床房-禁烟

不是每天整理房间,4天才整理一次,且4天才会更新相关牙刷等用具。浴巾也需要自己每日放包里挂门口才会更换,比较麻烦。垃圾需要每天自己10点后放门口才清理。有一次更换床单后出现陈旧血迹,重新又找酒店换了一次。 隔音一般,楼层低的话能听见楼下人的声音。 距离地铁站有500米左右距离。 综合性价比不算高。

  • 致尊貴的客人: 非常感谢您本次光临赤坂精品酒店。 更感谢您与我们分享您宝贵的意见。 对于在办理入住手续时未能使您充分理解您的订单类型,我们深表歉意。 您在预订房间时选择的是 “环保订单”,也就是説入住每四晚会有一次房间清扫服务。 如果您需要每天都清扫房间的話,您可以在预定房间时选择 “毎天清扫房间”的订单类型、或者办理入住手续时在前台追加支付清扫房间的費用以获得此项服务。 对于床单上的血迹,我们表示万分抱歉。为了创造一个让客人舒适的入住,我们对於客房的清洁度,都保持着一定的标准下去执行。 但对本次的疏忽, 我们万分惭愧,并致以歉意。 为此,我们将会加强对员工的培训并重新检查清扫作业的流程。 我们很感谢您这次对我们的服务提供了宝贵意见和建议以便我们在日后更好的提供优质的服务。 非常感谢您在百忙之中为我们提供宝贵的评论。 我们衷心希望当您再次来到赤坂时会首先考虑选择入住我们酒店。 我们期待再次见到您。 赤坂精品酒店 前台工作人员 敬上

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1.5

访客 点评新星

2025-08-01 00:00:00入住,2025-09-06 19:07:03发表| 情侣出游 | 高级双人床房-禁烟

이번 여행에서 제일 아쉬웠던 호텔 도쿄로 여행을 자주 갔던 건 아니지만 일본의 어느 숙소에 묵더라도 기본 이상의 컨디션을 보여주었던 여타의 호텔들과 달리 이번 호텔은 너무 실망스러워요. 1. 일단 역에서 접근성이 생각보다 가깝진 않았어요. 무거운 캐리어를 끌고 도보로 이용해야 하는데 호텔이 언덕에 있어서 평지에서 5분과 언덕에서의 5분은 체감이 완전 달랐습니다. 2. 전체적으로 습하고 눅눅한 실내. 제습기가 있음에도 불구하고 방이 너무 눅눅해서 씻고 나와도 개운하지 않고, 방에 제습기를 하나 더 요청했지만 거절했습니다. 대신 에어컨으로 온도를 조절하여 이용하라는 피드백을 받았는데 온도를 완전 내려야해서 너무 추웠고, 다음날 편도가 팅팅 부었습니다. 3. 깔끔한 로비에 대왕 바퀴벌레. 살면서 또 그렇게 큰 바퀴벌레는 처음보네요. 성인남성의 엄지손가락 크기였습니다. 정말 온 몸에 소름이 돋았어요.

  • hank you very much for choosing Hotel MyStays Premier Akasaka. We sincerely apologize for any inconvenience caused despite your selection of our hotel. We also deeply regret that we were unable to meet your expectations and offer our apologies once again. 1. While our hotel enjoys a convenient location near the station, the approach involves a slope that may be difficult for some guests to walk. We recommend using a taxi if you are traveling from a distance with a large amount of luggage. We sincerely take your feedback to heart and will strive to create a hotel that satisfies our guests by consistently viewing things from your perspective. 2. We deeply apologize that the room did not meet our standards. Using a room in such condition must have been frustrating and unpleasant. Please rest assured that we will utilize this valuable review to improve our air conditioning systems and provide better service in the future. 3. Upon receiving your notification, we immediately arranged for a professional inspection of the room for pests such as cockroach to investigate the cause. However, no evidence of pest infestation or traces was found, and we were unable to determine the cause. To prevent future occurrences, we have implemented pesticide spraying. We will continue to pay close attention to hygiene and strive to provide a clean and safe stay to prevent such incidents from happening again. We sincerely take to heart the feedback you have provided and will recommit ourselves to creating a hotel that meets your expectations by consistently viewing our operations through your perspective. Finally, we sincerely thank you for taking the time to share your valuable feedback despite your busy schedule. Hotel MyStays Premier Akasaka General Manager Murai

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