酒店回复: Dear Valued Guest,Thank you for taking the time to rate and review your recent stay with us at the Embassy Suites Minneapolis Downtown. It was a pleasure to welcome you as our guest, and we were delighted to hear how much you enjoyed our complimentary, made-to-order breakfast and spacious room suites. Thank you for your comments about the stained couch cushion. We can certainly understand how frustrating that must have been for you. Please know we have taken action to ensure this problem does not occur again, and we thank you for bringing the matter to our attention. We hope you will allow us another opportunity in the future to demonstrate the high-level of service our guests have come to expect from Embassy Suites Minneapolis Downtown.

酒店回复: Dear Valued Guest,Thank you for taking the time to rate and review your recent stay with us at the Embassy Suites Minneapolis Downtown.While happy to hear how much you enjoyed our complimentary, made-to-order breakfast, unique style and atmosphere, I was disappointed that the service you received upon check-in fell below both your expectations and our high standards. Please accept our sincerest apologies for the less-than-courteous service you received at the front desk. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to show you the real, world-class experience upon which we've built our reputation.