酒店回复: Dear Susan,We appreciate you taking the time to share your feedback with us. We are glad to hear that our desk manager was able to assist with your plumbing issue during your stay. We apologize for any inconvenience caused by the condition of the rooms, furniture, and bathrooms. Your comments regarding the front desk staff have been noted and will be addressed with our team to ensure better customer focus. We value your feedback as it helps us to improve our services. We hope to have the opportunity to welcome you back in the future for a more positive experience. Thank you for choosing Hilton Garden Inn Wallingford/Meriden.Sincerely,Management TeamHilton Garden Inn Wallingford/Meriden
酒店回复: Dear Andrew,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We will address the issues you mentioned with our team to ensure a better experience for our future guests. We appreciate your understanding and hope to welcome you back in the future.Sincerely,Management TeamHilton Garden Inn Wallingford/Meriden
酒店回复: Dear Kelly,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your recent stay. We value your input and will address this matter with our team to ensure a better experience for our future guests. Thank you for choosing to stay with us.Sincerely,Management TeamHilton Garden Inn Wallingford/Meriden
环境和性价比在东北地区算很好了，淡季 1000 左右周末人多可能涨到 1800 左右，早餐好吃环境幽美适合自驾游，但注意需要有车。周围公园瀑布开车可达
酒店很新，服务很好，朋友忘记了背包（里面有护照和钱）被服务员捡到原封不动还给了我们，并且坚持不要小费.非常感谢！
希尔顿花园酒店挺大的，整体装修风格挺像一个小花园，一下高速公路就是酒店也比较方便，总体来说还可以，值得，性价比比较高
房间干净，前台服务很棒。
很好，出国不错的选择
唯一的优点是帮我们解决管道问题的前台经理。她值夜班。房间、家具和浴室都需要翻新。帮我们办理入住的白班员工把第三方客人安排到了最差的房间。下午4点抵达时，前台工作人员应该更加以客户为中心。希尔顿应该名副其实。
这家酒店很不错，我喜欢它更现代、更干净的外观，非常安全、友好。不过，一切都很好，直到我们回到房间，准备刷牙。水管肯定出了问题。我们接通了水，大约20秒后，就能听到水管的跳动声，然后水就断了。请注意，当时是晚上10:30-11点，所以我们不想对邻居不礼貌。淋浴也出现了同样的问题。
第二天早上，当我把问题带到前台时，他们询问了我的卡，并确认如果出现任何问题，他们都会保留这张卡。我觉得最好不要把卡记在我的卡上，因为这是预先存在的，所以我就走了出去。除此之外，一切都还好。
入住时心烦意乱
我通过 Klarna 预订，并被安排了分 4 次付款的方案，首付 96 美元。但当我入住时，却被收取了 197 美元的房费。请修复我的付款方案 😠
我刚从流感中恢复过来，裹着厚厚的外套、披着围巾、戴着口罩下楼吃早餐。一位早餐工作人员粗鲁地走过来，当着其他客人的面问我的房间号和姓名，既没有解释原因，甚至连招呼都没打。
我联系了酒店经理，她说这位工作人员以前也这样做过。经理表示会和她沟通。她接着解释说，这次询问很可能是为了结算。嗯……早餐是免费的。经理还提到了某种形式的补偿，但我还没有收到任何补偿。这次住宿体验非常失望。我丈夫通常帮我们预订希尔顿酒店，但我们会另找其他酒店。
我们的房间里有人睡觉。客房服务人员从来不整理床铺，也不打扫房间，我们房间里的咖啡奶精都卷曲了。别浪费钱了。