地方干净漂亮。唯一的缺点是工作人员！缺乏培训和系统知识！通过 Hotels. Com 预付，尽管他们有确认号码，却不得不在前台等了 30 多分钟。也无法获得我的酒店积分。很失望，说无法查询我的帐户。告诉我给公司打电话。需要培训。
3.0分
其他
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The room was spacious, but the sink wouldn't drain the whole way due to how it was installed
With spending close to $1200 for 3 nights and finding out breakfadt isn't included, was pretty bad. To make it worse, they suggested we could go nect door to Holiday Inn for their buffet for about $8 but turned out to be $11.95!
2.0分
其他
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Location suited me to where I was going. The atmosphere was terrible. Upon arrival, there was a family outside in front of the entrance so that I could not pull up and unload my car. Rooms are fine, however, the room type I booked was not given to me. I requested another room and I heard "Well, I didn't put you into the wrong type of room, the computer did", "it is our last room available" and "I didn't know what your room type was". What? For real, these comments came from a front desk attendant. Value for the room is poor. Hotels in Independence are always overpriced. Noise level is also subpar; you can hear your neighbor during active times. Parking is terrible. In regard to options provided by the "it's not my fault" clerk, I was told I could TAKE ANOTHER GUEST'S ROOM. Really? Am I going to take another guest's room? Me: "I would like to speak to a manager." Clerk: "She isn't here. I can have her call you." Me: "Okay". Manager never called. Clerk: "She will be in early tomorrow. 8:30-9am". That is not early, those are normal working hours. Called for the manager at 5:25pm, she had left around 4pm. PROS: room was clean. Kitchen is nice. Beds are crazy comfortable. Free washer and dryer (BYO soap and fabric softener). Overall, the customer service experience was disappointing. Customers should never be told any variation of "it's not my fault"—accountability is key. Additionally, management follow-up was lacking; I did not receive any email, text, or phone call.
2.0分
其他
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Rude employees with no customer service skills. The room was unclean, the smell was horrible, the noise level from a group of kids playing drums on buckets outside until the late night was unacceptable (the hotel staff didn’t care and did nothing about it), the area has changed to an unsafe feeling, the parking was far from the entrance, the pool area had rust and mold on the ceiling and walls and doors, and the fridge had a horrible fish smell that the staff said was from the cleaning agent they use.
Don’t stay here. Find another place. We will never stay here again.
4.0分
其他
Had a nice staff . Staff was very short on conversation.
5.0分
其他
Staff was efficient, courteous, and professional.
i would stay there again and I recommend this location.
5.0分
其他
I did have an uber eats knock on my door at 3am Wednesday night and I hadn’t called them
一卧室套房大小与公寓相当。房间安静，有免费洗衣机和烘干机，还有炉灶。该地区有许多不错的餐厅。与假日酒店相连。因此，您可以使用他们漂亮的健身房和游泳池。这对于长期住宿来说非常棒。
非常干净，由 ANTHONY STONE 经营
我一年旅行 320 天
这是迄今为止我住过的最好的酒店之一
感觉像在家一样
房间设计精美/每层楼都提供免费洗衣服务
房间很不错。我遇到的唯一问题是马桶冲不出来，而且淋浴墙上还有头发。
地方干净漂亮。唯一的缺点是工作人员！缺乏培训和系统知识！通过 Hotels. Com 预付，尽管他们有确认号码，却不得不在前台等了 30 多分钟。也无法获得我的酒店积分。很失望，说无法查询我的帐户。告诉我给公司打电话。需要培训。
The room was spacious, but the sink wouldn't drain the whole way due to how it was installed
With spending close to $1200 for 3 nights and finding out breakfadt isn't included, was pretty bad. To make it worse, they suggested we could go nect door to Holiday Inn for their buffet for about $8 but turned out to be $11.95!
Location suited me to where I was going. The atmosphere was terrible. Upon arrival, there was a family outside in front of the entrance so that I could not pull up and unload my car. Rooms are fine, however, the room type I booked was not given to me. I requested another room and I heard "Well, I didn't put you into the wrong type of room, the computer did", "it is our last room available" and "I didn't know what your room type was". What? For real, these comments came from a front desk attendant. Value for the room is poor. Hotels in Independence are always overpriced. Noise level is also subpar; you can hear your neighbor during active times. Parking is terrible. In regard to options provided by the "it's not my fault" clerk, I was told I could TAKE ANOTHER GUEST'S ROOM. Really? Am I going to take another guest's room? Me: "I would like to speak to a manager." Clerk: "She isn't here. I can have her call you." Me: "Okay". Manager never called. Clerk: "She will be in early tomorrow. 8:30-9am". That is not early, those are normal working hours. Called for the manager at 5:25pm, she had left around 4pm. PROS: room was clean. Kitchen is nice. Beds are crazy comfortable. Free washer and dryer (BYO soap and fabric softener). Overall, the customer service experience was disappointing. Customers should never be told any variation of "it's not my fault"—accountability is key. Additionally, management follow-up was lacking; I did not receive any email, text, or phone call.
Rude employees with no customer service skills. The room was unclean, the smell was horrible, the noise level from a group of kids playing drums on buckets outside until the late night was unacceptable (the hotel staff didn’t care and did nothing about it), the area has changed to an unsafe feeling, the parking was far from the entrance, the pool area had rust and mold on the ceiling and walls and doors, and the fridge had a horrible fish smell that the staff said was from the cleaning agent they use.
Don’t stay here. Find another place. We will never stay here again.
Had a nice staff . Staff was very short on conversation.
Staff was efficient, courteous, and professional.
i would stay there again and I recommend this location.
I did have an uber eats knock on my door at 3am Wednesday night and I hadn’t called them