酒店回复: Dear Ashley,Thank you so much for your kind words! We're thrilled to hear you enjoyed the beauty of the hotel, especially the Rooftop Bar and breakfast at the Café—two of our favorite spots too! We hope to welcome you back again soon for another great stay.Martha FitzgeraldDirector of Hotel Performance
5.0分
其他
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翻译提供方：Google
宝石！
2.0分
情侣出游
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Restaurant staff was nice, but general customer service for the hotel room was not helpful. I called to request a room change because our small window faces a brick wall, making the room feel very closed in. I never received a call after speaking with someone who said they would contact their management or text back, so we ended up stuck in the same room.
There’s also what appears to be a frat Christmas party with over a hundred young college students happening in the lobby which has made it impossible to use the amenities on the main lobby.
The room itself has several maintenance issues: the bathroom door doesn’t fully close, the toilet paper holder is coming off the wall, and there are random marks on the back of the door. The walls are very, very thin so you can hear any activity in the hall.
On a positive note, the shower pressure was nice and the bed was comfortable.
Overall, a very disappointing experience aside from the restaurant staff and the holiday decor in the restaurant.
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酒店回复: Thank you for sharing all of your feedback. We appreciate the time you take and we will absolutely take action to improve. Please do come and stay with us again as we value all guests.
3.0分
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Room felt blank. Not homie. Furniture needed updating. Lack of check in help was absent, was not welcoming. Saw very little people cleaning. Will not come back.
5.0分
其他
The property is close to downtown mall. It was nice walking to that area. Staff was really friendly
这家酒店环境优美别致，位于夏洛茨维尔极其便利的地段——附近有很多很棒的餐厅，而且去哪儿都很方便。服务非常周到细致。不过，因为健身房有点简陋，所以设施方面扣了几分。
酒店位置绝佳。酒店干净整洁，虽然员工不多，但都非常友善。
很喜欢这里独特的风格，还会再来。
如果你喜欢用App做所有事情，这里可能很适合你。前提是App能帮你发送房间和电梯的门禁密码。如果你喜欢没有员工或前台的酒店，以及打来电话无人接听、回电很晚的酒店服务台，这里非常适合你。
他们怎么忘了自己是做酒店业的呢？
空调坏了。为了保持凉爽，我把温度调低，入住期间一直拉着窗帘，但房间温度从未低于70华氏度（约21摄氏度），这让我难以入睡。抵达后，房间里弥漫着一股刺鼻的气味，是上一位客人在我入住前没有处理掉剩下的鱼外卖。这疏忽让我对房间的整体清洁度产生了怀疑。
酒店很漂亮，我们喜欢屋顶酒吧和咖啡厅的早餐！
宝石！
Restaurant staff was nice, but general customer service for the hotel room was not helpful. I called to request a room change because our small window faces a brick wall, making the room feel very closed in. I never received a call after speaking with someone who said they would contact their management or text back, so we ended up stuck in the same room.
There’s also what appears to be a frat Christmas party with over a hundred young college students happening in the lobby which has made it impossible to use the amenities on the main lobby.
The room itself has several maintenance issues: the bathroom door doesn’t fully close, the toilet paper holder is coming off the wall, and there are random marks on the back of the door. The walls are very, very thin so you can hear any activity in the hall.
On a positive note, the shower pressure was nice and the bed was comfortable.
Overall, a very disappointing experience aside from the restaurant staff and the holiday decor in the restaurant.
Room felt blank. Not homie. Furniture needed updating. Lack of check in help was absent, was not welcoming. Saw very little people cleaning. Will not come back.
The property is close to downtown mall. It was nice walking to that area. Staff was really friendly