酒店回复: Dear Cdxiaoxiaowudi, Thank you very much for choosing Four Seasons Hotel and for sharing your feedback.We are pleased to hear that many aspects of your stay met your expectations, and that our team was able to assist you promptly. However, we regret to learn of the communication challenges you experienced prior to your arrival, as well as the discomfort caused by the room’s temperature upon check-in. Please accept our sincerest apologies for any inconvenience these matters may have caused. We appreciate your valuable comments, which will be shared with the relevant departments to improve our services and ensure a smoother experience for all guests in the future.We hope to have the opportunity to welcome you back soon.Arigato gozaimasu,Fanny GuibouretGeneral Manager
酒店回复: Dear zn6508,Thank you very much for taking the time to share your feedback. We are glad to hear that you appreciated our convenient location near Sanjusangendo and found our front desk staff attentive and welcoming. It is always our pleasure to provide warm and personalized service to our guests. We apologize for any inconvenience caused by the distance of your room from the elevator. We appreciate your comments and will take them into consideration as we continually strive to enhance our guests’ comfort and experience.We look forward to welcoming you back for an even better stay in the future.Arigato gozaimasu,Fanny GuibouretGeneral Manager
酒店回复: Dear Guest,Thank you for choosing Four Seasons Hotel Kyoto and for sharing your valuable feedback. We are pleased to know that you found your overall experience to be positive. However, we regret that our breakfast did not fully meet your expectations. Please rest assured that your comments have been noted and will be used to improve our breakfast offerings to provide a better dining experience for you and all our guests. We look forward to welcoming you again and delivering an even more exceptional stay.Arigato gozaimasu,Fanny GuibouretGeneral Manager
几乎无可挑剔的酒店。
早餐自助加点餐，菜品不算太多，但也都是有特色的菜品。早餐的服务员都很热情。
酒店环境很好，很安静，有八种枕头可以挑选，客房服务员拿来很多枕头给我选择。
房间打扫也很专业热情。
礼宾部都非常仔细认真帮我们要去的目的地和驾驶员确认。
很喜欢的房间设施。
健身房是所有住过的酒店，最棒的设施。
有樟木香的味道。
酒店每个细节都有热情的服务员在值守。
喜欢京都，因为四季，下次还会来。
所有服务员都很专业。
设施：挺好的
卫生：每天感觉打扫都很干净
环境：位置很好，酒店设计喜欢
服务：开始服务还可以，感觉责任心没有，周二离开酒店忘记拿孩子的过敏药，打电话过去答应我们最晚明天发到大阪四季，周四下午打电话说还没发出，有再三打电话给他们才在周四的晚上送到酒店，真的是无语了，现在的四季服务都这么差吗？
全程体验都非常棒！
到达预想的水平，四季酒店各方面都做得很好，帮忙叫出租车快速细致。提一下不足之处：入住前电话联系酒店，连续两天都说没有会讲中文的工作人员，入住当天有个房间未提前开空调，很热。
环境非常好，服务人员多为东南亚人，服务起来没有日本人那么细致，但也很好。
房间设施和酒店大环境没得说，一如四季的风格。但这次的京都四季入住体验非常不好！第一天晚上在淋浴房发现一只超大蟑螂！因为太晚了，只能等小朋友睡觉以后才去找前台作了简单处理，并要求他们核实看看能不能第二天换房间！第二天早餐的时候，服务员拿给我的餐具居然是脏的！
客服部派出一位讲国语的客服人员来处理蟑螂事件，简单说明来意后说让我们吃完早餐后去前台找她，然后去了却是另外一位同胞接待的，说带我们去看一下另外的房间，全程没有笑脸，在回答我们问题的时候也是一副不耐烦的语气！我们本来也没打算怎么样，但真的是被她给气到了，所以就质问她，我们目前为止没有感受到酒店的任何处理问题的态度！她反而一副高高在上的姿态说我们已经答应给你们换房间了，而且房间的景色更好！
真的是颠覆了四季酒店在我心目中的高大上形象！而且这还是在日本的四季！太让人失望了！以后坚决不住京都四季了
酒店整体还可以，位置距离三十三间堂很近，前台管家小姐姐很贴心是咱们中国的，唯一的美中不足就是房间距离电梯太远了，走的有点郁闷
整体服务不太好。下次后站在门口被问询了半天,像警察局审问似的。进大堂办理入住也没人带领，都是我自己进去，依然一直站着办理所有手续。服务配不上价格。所谓超级美，庭院还不错，房间就很一般。不推荐。
这简直就是人人都能住得起的奢华酒店！员工都非常热情好客。地理位置也很棒。床上用品和洗浴用品都是高端品牌，品质很好。推荐给喜欢体验奢华酒店的朋友们！
在四季里都算好的了，除了早餐差点。