酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Aloft Austin Northwest
酒店回复: We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,
酒店回复: Thank you for choosing to stay at the Aloft Austin Northwest!
2.0分
其他
原文
翻译提供方：Google
我们在房间里看到了一只巨大的蟑螂。
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Aloft Austin Northwest
5.0分
其他
原文
翻译提供方：Google
我的体验非常好，工作人员非常友好。
酒店回复: Thank you for choosing to stay at the Aloft Austin Northwest!
1.0分
家庭亲子
原文
翻译提供方：Google
它应该是市中心的一间阁楼。
酒店回复: Thank you for choosing to stay at the Aloft Austin Northwest!
5.0分
其他
This is the great hotel really enjoying a clean room. Everything‘s great nothing I would change. Thank you.
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酒店回复: It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
3.0分
情侣出游
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The breakfast was not free, as advertised. Not only that, each individual item was way over priced. The biggest issue with the stay was the construction right outside or room windows. There was no mention of ongoing construction on the property, or we would have booked somewhwere else. We were awakened at about 7:30 both mornings by men outside our windows yalling and banging around doing their construction work. We would have loved to have been able to sleep in on our vacation. When this was mentioned to the woman at the front desk, she didn't seem to really care.
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酒店回复: Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the management and leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
住得非常棒，服务很赞！
每次来 Austin 一定选择这家饭店，舒服干净而且服务态度非常好。
地理位置良好也是我选择他的理由~~~
总而言之，非常推，我来了非常多次了！
晚上10点半左右，火警响了，停电了。我们不得不疏散大楼大约三十分钟。只有一楼和二楼有电。我们其他人不得不在楼下待到凌晨2点左右，因为仍然停电，房间里也没有空调，否则我们就上楼睡觉了。几乎没有任何沟通，也没有任何补偿来弥补我们损失的时间。没有值班经理，唯一的工作人员是一个办理入住的服务员，他完全没有权力做任何事，所以他不断地离开前台去厨房，以避免与人目光接触。我敢肯定，他当时一定在祈祷他的班次快点结束。调酒师了解一些情况，但班次一结束就离开了。如果酒店能够正式向所有客人道歉，并赔偿我们当晚的损失，或者至少赔偿一半，那就太好了，因为这个周末有一级方程式赛车比赛，酒店把每晚的房费翻了一番。酒店并没有亏钱。所以，好吧，真是个糟糕的夜晚。
电视坏了，冰箱放在房间中间。我打电话给前台，他们试图一步一步地告诉我如何修理电视，而不是派人上来。冰箱敞开着，用一块脏抹布盖着，插头也拔掉了，放在房间中间，前台说要解雇我，结果却把它放在浴室水槽下面。而不是派人来查看并把它搬走/重新安置。
酒店很漂亮，员工也很棒，只是我不太喜欢百叶窗透进来的光线，而且因为靠近高速公路，所以噪音很大。我们因为交通噪音睡不着，而且很早就把整个房间都塞了进去。
我们在房间里看到了一只巨大的蟑螂。
我的体验非常好，工作人员非常友好。
它应该是市中心的一间阁楼。
This is the great hotel really enjoying a clean room. Everything‘s great nothing I would change. Thank you.
The breakfast was not free, as advertised. Not only that, each individual item was way over priced. The biggest issue with the stay was the construction right outside or room windows. There was no mention of ongoing construction on the property, or we would have booked somewhwere else. We were awakened at about 7:30 both mornings by men outside our windows yalling and banging around doing their construction work. We would have loved to have been able to sleep in on our vacation. When this was mentioned to the woman at the front desk, she didn't seem to really care.