Staffs were great only gave it 4 stars due to brown water coming out of handheld shower, it was really gross
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酒店回复: Joseph, thank you for staying at Home2 Suites by Hilton Denver Highlands Ranch. We’re happy to hear you enjoyed our staff!
3.0分
商务出差
Ehhh bathroom door was broken, hard to open and close. Not enough towels. Aside from that it was nice, very nice and quiet area felt safe no issues!
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酒店回复: David, thank you for staying at Home2 Suites by Hilton Denver Highlands Ranch and for your valuable feedback. We’re glad the rest of your stay was enjoyable.
1.0分
商务出差
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We arrived Friday afternoon and stayed thru until Tuesday (Veterans Day) from Canada.
I booked a 2 Queens, Accessible room for our stay
What we got was a 2 Double NON accessible room. As we were there for medical visit we were pretty tired
We didn’t see housekeeping ONCE during the visit. That’s just really unnacceptable considering this is a suite hotel.
We did not put up any Do Not Disturb signage at all during the trip and noticed that the hotel policy was to make beds, toss garbage and refresh towels every second day.
I had to ask for towels on Sunday night and toilet paper as well. We stay 2-3 times a year for the past 8-10 years in Denver and this was by FAR the worst service I’ve seen from a major hotel chain.
I mentioned all of these points during our stay and spoke directly with Hadyn at the front desk about it but i guess nowadays once they have your $ they don’t really care.
It’s hard enough travelling with illness and special needs children but for a billion dollar chain like Hilton to treat their customers and own property like this is just REVOLTING
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酒店回复: Tony, thank you for taking the time to share such detailed feedback. We truly regret the inconvenience and hope to regain your trust in the future.
4.0分
商务出差
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I was very impressed with my room, the comfort, and the courteous staff that I encountered.
The reason I didn't give you and excellent rating is because:
1. I arrived in my room and there wasn't a remote for the TV. I called the front desk and the gal that was working there was very courteous and brought me a remote immediately.
2. In the morning, I took a shower and there was not enough shampoo to wash my hair.
3. There was NO Conditioner
4. There was NO Lotion
5. There was only 3 Kleenex's in the box and I needed more than 3.
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酒店回复: Kelly, thank you for your thoughtful review and for staying at Home2 Suites by Hilton Denver Highlands Ranch! We’re glad you enjoyed the comfort of your room and our courteous staff.
5.0分
其他
Our stay here was amazing. Had all the necessities that we could ask for. Would highly recommend and will be staying at more locations.
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酒店回复: Craig, thank you for the fantastic review and for staying at Home2 Suites by Hilton Denver Highlands Ranch! We’re thrilled you had an amazing stay and found everything you needed. We appreciate your recommendation and hope to welcome you back soon.
4.0分
其他
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Children running the hallways
Nice hotel but there were children running up and down the hallways early in the morning and most of the day, that was very annoying.
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酒店回复: Danette, thank you for staying at Home2 Suites by Hilton Denver Highlands Ranch and for your feedback. We’re glad you enjoyed the hotel!
5.0分
其他
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Really beautiful views, pet friendly was exactly what I was looking for. Room was in amazing shape very comfortable and perfect for our longer stay. The kitchenette has quality dishes and appliances and the furniture is comfy and clean. Truly great time!
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酒店回复: Elizabeth, thank you for the wonderful review and for choosing Home2 Suites by Hilton Denver Highlands Ranch! We’re glad our views, pet-friendly environment, and comfortable room made your long stay enjoyable. We hope to welcome you back again soon.
3.0分
其他
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Staff was fantastic, location and lobby quite nice. The room conditions were awkwardly unpleasant. The furniture all looked second-hand, stains on chairs and couch, the desk and dressers were oddly dilapidated as was the bathroom. Decaying and damaged tile on the walls and floor, the shower was in unfortunate disrepair. Wasn't the worst place I've ever been but it certainly doesn't match the 8+ current rating. Unless I got a fluke last-room-available that hasn't been renovated yet, try somewhere else.
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酒店回复: Tom, thank you for sharing your detailed feedback and for staying at Home2 Suites by Hilton Denver Highlands Ranch.
嗯，我实在没法写点评。因为我吃完晚饭后就病得很重，当时我们离酒店太远了，我只想赶紧躺下休息。不幸的是，我没法取消或重新预订。:( 心情不太好。
很棒的酒店，服务一流。房间很宽敞，早餐也很好吃。下次来这座城市，我们肯定还会选择住在这里！！！
Staffs were great only gave it 4 stars due to brown water coming out of handheld shower, it was really gross
Ehhh bathroom door was broken, hard to open and close. Not enough towels. Aside from that it was nice, very nice and quiet area felt safe no issues!
We arrived Friday afternoon and stayed thru until Tuesday (Veterans Day) from Canada.
I booked a 2 Queens, Accessible room for our stay
What we got was a 2 Double NON accessible room. As we were there for medical visit we were pretty tired
We didn’t see housekeeping ONCE during the visit. That’s just really unnacceptable considering this is a suite hotel.
We did not put up any Do Not Disturb signage at all during the trip and noticed that the hotel policy was to make beds, toss garbage and refresh towels every second day.
I had to ask for towels on Sunday night and toilet paper as well. We stay 2-3 times a year for the past 8-10 years in Denver and this was by FAR the worst service I’ve seen from a major hotel chain.
I mentioned all of these points during our stay and spoke directly with Hadyn at the front desk about it but i guess nowadays once they have your $ they don’t really care.
It’s hard enough travelling with illness and special needs children but for a billion dollar chain like Hilton to treat their customers and own property like this is just REVOLTING
I was very impressed with my room, the comfort, and the courteous staff that I encountered.
The reason I didn't give you and excellent rating is because:
1. I arrived in my room and there wasn't a remote for the TV. I called the front desk and the gal that was working there was very courteous and brought me a remote immediately.
2. In the morning, I took a shower and there was not enough shampoo to wash my hair.
3. There was NO Conditioner
4. There was NO Lotion
5. There was only 3 Kleenex's in the box and I needed more than 3.
Our stay here was amazing. Had all the necessities that we could ask for. Would highly recommend and will be staying at more locations.
Children running the hallways
Nice hotel but there were children running up and down the hallways early in the morning and most of the day, that was very annoying.
Really beautiful views, pet friendly was exactly what I was looking for. Room was in amazing shape very comfortable and perfect for our longer stay. The kitchenette has quality dishes and appliances and the furniture is comfy and clean. Truly great time!
Staff was fantastic, location and lobby quite nice. The room conditions were awkwardly unpleasant. The furniture all looked second-hand, stains on chairs and couch, the desk and dressers were oddly dilapidated as was the bathroom. Decaying and damaged tile on the walls and floor, the shower was in unfortunate disrepair. Wasn't the worst place I've ever been but it certainly doesn't match the 8+ current rating. Unless I got a fluke last-room-available that hasn't been renovated yet, try somewhere else.