Dated unit, but clean and well equipped.

It is a little deceptive to have a picture of the Grand Hyatt implying you will be staying on property only to learn your accommodations are off property. The place was very dated. Old appliances, decor, fixtures, etc. On the positive side it was very clean and well equipped with plenty of towels and toiletries. They could have had some more laundry detergent and coffee, but otherwise ok.

Great property with probably the best location in Vail. besides a couple issues with the makoto and front desk staff, a stay to remember. Definitely would stay there again

We were torn between getting two rooms at the Grand Hyatt hotel and getting a condo at the Vail Residences. We booked the condo and it was the wrong call. I’m sure it varies by unit but we booked a 2 bedroom Platinum condo directly with Hyatt and we were given a 3 bedroom “Penthouse” unit that was in a building attached to the hotel by a walkway. The hotel itself was great, we loved the lobby bar, ate dinner at the restaurant, loved the live music and had great service. Having the condo attached to the hotel was also really convenient. The condo, however, was just a huge disappointment. There was a full-size bed (not even a queen) in the primary bedroom, and the other two rooms were both downstairs with twin beds. The decor throughout was early 90s modern—really weird given the mountain setting and just cheap looking, uncomfortable and badly decorated throughout. I know there are 3 different levels of condos, this one was “Platinum” and Hyatt should not be renting these at that (or any) level until they are at a minimum redecorated and possibly renovated (the gearing system was really old and impossible to figure out, bathrooms were weird, etc…). We considered moving to the condo next door and it was no better. That said, the hotel ambiance and amenities were great and had we just been in regular hotel rooms at the Grand Hyatt, we would have been fine.