酒店回复: Dear ssssunflower,Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae once again and for taking the time to share such detailed feedback following your recent stay. We truly value the perspective of returning guests, and we appreciate you highlighting both what you enjoyed and where we fell short of expectations.We are pleased that our location continued to support your visit, allowing you to make the most of the dining and shopping options in the area. We are also grateful for your kind recognition of our front desk team, and we are glad their assistance in arranging your taxi contributed to a smoother departure.At the same time, we are sorry to learn that certain aspects of the hotel felt less refreshed than anticipated. More importantly, we sincerely apologize for your disappointment regarding breakfast. A consistent and well-managed morning experience is essential, and your comments regarding limited variety over consecutive days, as well as the timing of clearing items, have been taken seriously. We will review the breakfast operation and service standards with the relevant team to ensure greater consistency, variety, and clearer guest consideration moving forward.Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide a noticeably improved experience on your next visit.Best Regards,Jay SeongGeneral ManagerMercure Ambassador Seoul Hongdae

酒店回复: Dear Caicai,Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your valuable feedback. We are delighted to know that you enjoyed how lively and convenient the surrounding area was, and we are especially grateful for your kind recognition of our front desk colleague. Your compliment will be shared with the team, as it is a great encouragement and a meaningful reminder of the impact genuine hospitality can have on our guests’ experience.At the same time, we sincerely regret that this stay did not meet the expectations you had based on your visit a year ago. Regarding the balcony room, we are sorry to hear that the layout and balcony size felt underwhelming and that the overall space seemed smaller than anticipated. We understand how important clear and accurate room information is when making a reservation, and we will review how we describe each room type to ensure guests can choose the option that best suits their preferences.We also appreciate your comments about breakfast. While breakfast is operated by our outsourced restaurant partner, “Tien Mi Mi,” we fully recognize that it is an essential part of the overall stay experience. Your feedback regarding the lack of variety over multiple days will be communicated responsibly, and we will work closely with the partner to explore ways to provide a more dynamic and satisfying offering, particularly for guests staying several nights.In addition, we would like to clarify the policy regarding in-room complimentary items. Bottled water is provided according to our standard replenishment guidelines, while complimentary snacks and beverages (excluding water) are offered once per stay unless a separate request is made through the front desk. We are sorry if this was not clearly communicated and resulted in disappointment. To avoid similar misunderstandings, we will reinforce internal procedures and improve guest-facing guidance so expectations are set more transparently.Once again, thank you for your candid comments—they help us identify areas where we must do better. We truly hope to have the opportunity to welcome you back and provide a more refined and consistently satisfying experience on your next visit.Best Regards,Jay SeongGeneral ManagerMercure Ambassador Seoul Hongdae

酒店回复: 안녕하세요 Biqibaohuangxieajin고객님.머큐어 앰배서더 서울 홍대입니다.먼저 저희 호텔을 방문해주시고, 시간을 내어 리뷰를 작성해주신 고객님의 배려에 진심으로 감사의 말씀을 드립니다.저희 머큐어 앰배서더 서울 홍대는 찾아주시는 고객님들에게 항상 최선의 서비스를 제공드림으로써, 고객님들께 즐거움을 드리고자 노력하고 있습니다. 앞으로도 지속 발전하여 고객님께서 언제 방문하시더라도 즐거운 기억만 가지고 돌아가실 수 있도록 최선을 다하겠습니다.기분 좋은 코멘트를 남겨주신 고객님의 배려에 감사드리며, 저희 머큐어 앰배서더 서울 홍대 호텔이 다음에도 고객님의 좋은 추억의 한 부분이 되는 날이 오길 고대하겠습니다.감사합니다.Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

酒店回复: 尊敬的宾客您好：衷心感谢您选择入住首尔弘大美居大使酒店，并分享如此生动的入住体验。很高兴得知您对客房的整洁度感到满意，也欣慰酒店紧邻地铁站、位于弘大商圈核心位置，为您带来了便利与安心的出行体验。您提到周边潮牌店、化妆品店以及丰富的餐饮选择，夜晚欣赏完街头表演后也能轻松步行返回酒店休息，这些反馈对我们而言非常珍贵。我们也很高兴楼下便利店的配套为您的旅程增添了更多便捷。未来我们将继续以舒适的环境与细致的服务，为每一位宾客带来愉快的住宿时光，期待不久的将来再次欢迎您的光临。Best Regards,Jay SeongGeneral ManagerMercure Ambassador Seoul Hongdae

酒店回复: 머큐어 앰배서더 서울 홍대를 선택해 주시고 소중한 후기를 남겨주신 데 대해 진심으로 감사드립니다.요청 사항이 잘 반영되었고 객실의 청결함과 주변 입지의 편리함에 만족하셨다니 매우 기쁘게 생각합니다. 홍대 중심에 위치한 저희 호텔의 장점을 충분히 경험하신 것 같아 보람을 느낍니다.다만 호텔 위치를 처음 찾는 과정에서 불편을 드린 점에 대해서는 진심으로 사과드립니다. 안내 표지 및 동선에 대해 다시 한 번 점검하여 보다 쉽게 찾아오실 수 있도록 개선해 나가겠습니다. 또한 조식 구성에 대한 소중한 의견도 관련 부서와 공유하여, 메뉴의 다양성과 만족도를 높일 수 있도록 적극 검토하겠습니다.프런트 직원들의 서비스에 대해 따뜻한 말씀을 전해주셔서 감사드리며, 앞으로도 친절하고 세심한 응대로 고객님께 신뢰받는 호텔이 되도록 최선을 다하겠습니다.다시 한 번 고객님을 모실 수 있는 기회를 기대하겠습니다.Best regardsJay SeongGeneral ManagerMercure Ambassador Seoul Hongdae.

酒店回复: 尊敬的 Cicis caihong 贵宾，感谢您选择入住首尔弘大美居大使酒店，并分享您宝贵的入住体验。我们非常高兴得知您对前台热情周到的服务感到满意，也很开心您如此喜欢我们优越的地理位置。感谢您详细分享从弘大入口站 9 号出口步行约 2 分钟即可抵达的便利，以及酒店周边丰富的生活机能：对面就有便利店，附近还有两家 Olive Young，各种特色小店林立，让出行与购物都更加轻松愉快。更让我们感到荣幸的是，您表示还会再次入住。您的肯定是对我们团队最大的鼓励，我们将继续努力，为每一位宾客提供舒适的住宿环境与贴心服务。期待在不久的将来再次欢迎您光临！Best regardsJay SeongGeneral ManagerMercure Ambassador Seoul Hongdae

酒店回复: 親愛的貴賓您好 Suofeiya，非常感謝您分享這麼溫暖而充滿讚美的住宿感受，能得到您的高度推薦對我們而言意義非凡。得知您對我們的地理位置感到十分滿意，我們感到非常欣喜。飯店步行3分鐘即可抵達弘大入口站9號出口，無論前往市區或搭乘機場巴士都極為便利，而樓下即是熱鬧的弘大商圈，讓您能隨時享受購物、美食與街頭表演的魅力，這正是我們引以為傲的特色之一。同時，非常感謝您對客房與設施的肯定。自2020年開業以來，我們持續保持設施的新穎與整潔，希望為每位旅客提供乾淨、舒適且能安心休息的空間。聽到您喜歡我們柔軟的床品並且睡得很好，也讓我們倍感欣慰。房間隔音表現獲得您的稱讚，更是我們團隊用心維護品質的成果。此外，感謝您對我們服務團隊的友善與效率所做出的高度評價。能夠以親切的態度並以英語無障礙地協助旅客，是我們始終堅持的標準。收到您的肯定，對全體同仁都是莫大的鼓勵。期待未來再次在首爾迎接您的到來，並為您帶來依然舒適、便利且值得回味的住宿體驗。Best Regards,Jay SeongGeneral ManagerMercure Ambassador Seoul Hongdae.

酒店回复: 고객님께,머큐어 앰배서더 서울 홍대를 선택해 주시고 소중한 후기를 남겨주신 데 대해 진심으로 감사드립니다. 고객님께서 저희 호텔의 뛰어난 위치에 만족하셨고, 주변에 맛집과 볼거리가 많아 밤에도 활기찬 홍대의 분위기를 즐기셨다는 말씀을 전해주셔서 매우 기쁩니다.특히 내년에 서울에서 콘서트를 관람하실 때에도 다시 방문해 주시겠다는 말씀은 저희에게 큰 영광이며, 고객님의 기대에 부응할 수 있도록 더욱 세심하고 품격 있는 서비스로 준비하겠습니다. 다음 방문에도 편안한 객실과 진심 어린 환대로 고객님의 소중한 일정이 더욱 특별한 추억이 될 수 있도록 최선을 다하겠습니다.다시 한 번 감사드리며, 가까운 시일 내에 고객님을 다시 모실 수 있기를 진심으로 기대합니다.감사합니다.머큐어 앰배서더 서울 홍대총지배인 성재영

酒店回复: 尊敬的宾客您好：非常感谢您选择入住 Mercure Ambassador Seoul Hongdae，并抽出时间与我们分享您的入住感受。很高兴得知您认为床铺舒适、卫生情况令人满意，同时也认可酒店位置带来的出行便利。我们一直致力于为宾客提供放松的休息环境，并持续重视客房清洁维护与整体入住体验的细节。您的肯定对我们团队而言是莫大的鼓励。我们将继续努力提升服务与品质，期待在不久的将来再次欢迎您的光临，为您带来更加舒适愉快的入住体验。Best Regards,Jay SeongGeneral ManagerMercure Ambassador Seoul Hongdae

酒店回复: Dear. Guest.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae