酒店回复: Dear Sean,Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our convenient location, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies for any inconvenience caused by our current housekeeping policies. Also, we're very sorry for any miscommunications you experienced at check-in. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

酒店回复: 尊敬的Nuckia女士，我们非常重视并欢迎您的反馈，感谢您分享您的体验。您所描述的情况并非我们酒店的典型体验，因此我们对您遇到的问题深表歉意。请您放心，我们已经了解热水问题，并正在努力尽快解决。此外，我们定期聘请专业的虫害防治公司对酒店进行维护，以确保客人不会受到虫害的困扰。我们已将您的反馈告知虫害防治公司和我们的团队，以便我们确保一切妥善解决。我们期待有机会再次欢迎您的光临，并为您带来我们一贯舒适的住宿体验。

酒店回复: Dear Wesley,We certainly understand your frustration regarding the hot water and sincerely apologize that this negatively affected your stay. Currently, we are working on this issue to ensure it does not impact future guests. The next time you're in Johnson City, please revisit us for a more comfortable experience.

酒店回复: Thank you so much for your kind review. It is wonderful to hear that you enjoyed our excellent location and found our staff to be wonderful. We are delighted that your stay was pleasant and that you found the beds comfortable. We look forward to welcoming you back soon.

酒店回复: Dear Mark,Thank you for sharing your positive experience with the comfortable and quiet room. We appreciate your suggestion regarding the electric outlets. It's helpful to know how we can enhance our guest experience, and your feedback about upgrading to include USB ports will be taken into consideration. We hope to welcome you back soon.