The staff at the desk was wonderful our room was perfect and well supplied with towels and other items we needed.
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酒店回复: Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
5.0分
情侣出游
Great stay. Rooms are very nice and area is quiet. Wish they had coffee in the lobby 24/7 but only available at breakfast.
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酒店回复: Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Orange Beach, AL.
3.0分
情侣出游
The room was clean and air was ice cold. The downside of the room was that for us the bed was way too hard like sleeping on the floor.
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酒店回复: Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Orange Beach, AL.
5.0分
情侣出游
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Clean spacious room with a nice balcony view. Friendly staff, but the free breakfast was so so, but that won’t stop me from going back. Very short walk to the Wharf which is a very nice food and shopping area that has a Ferris wheel and AMC movie complex.
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酒店回复: Thank you for sharing your feedback on the complimentary breakfast. The hotel does provide the Marriott standard of providing a flexible breakfast that our guests can make it their own through a variety of high-quality ingredients offering that provide both healthy and diverse options. We do apologize that the complimentary breakfast did not meet your expectations. We will review the options for improvement. We hope to have the opportunity to welcome you back once again.
5.0分
情侣出游
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The location was perfect and our room with balcony (room 422) was overlooking the marina, very convenient for taking a short cruise to watch the dolphins or a sailboat to see the sunset. Will definitely come to this hotel again.
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酒店回复: Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
4.0分
家庭亲子
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The property, staff, parking and room conditions were excellent. The breakfast that was available was disappointing. I suggest you go fully continental, and announce/advertise it as such, so your guest wont be disappointed and they will know exactly what to expect. It is amazing how one thing can ruin the whole stay/morning.
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酒店回复: Thank you for sharing your feedback on the complimentary breakfast. The hotel does provide the Marriott standard of providing a flexible breakfast that our guests can make it their own through a variety high quality ingredients offerings that provide both healthy and diverse options. We do apologize that the complimentary breakfast did not meet your expectations. We will review the options for improvement. We hope to have the opportunity to welcome you back once again.
3.0分
朋友出游
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Very disappointed when watching TV in lobby with two other frien asked the man at the desk to change station to show Fox News covering Charlie Kirk’s memorial service n he refused. There was NO one bc else in lobby but us 4.
Very disappointed in service!!
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酒店回复: The hotel strives to provide a welcoming environment for all guests, which is why we only offer select programming in our public areas. We do apologize that this choice created a negative stay for you. We appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
5.0分
家庭亲子
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Lovely hotel and reception staff very friendly and helpful.
Pool area very clean and well kept.
Area around hotel is beautiful with a few restaurants to choose from.
Free self parking!
Nice breakfast.
Highly recommend
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酒店回复: Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
5.0分
家庭亲子
We have stayed at this property many times and it’s consistently very clean, well maintained, and the staff are friendly and helpful.
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酒店回复: Thank you very much for your positive feedback! We hope to serve you again in the future.
前台员工非常棒。我唯一的抱怨是枕头让我的脖子不舒服。其他一切都很好。收费桥非常堵，但这与酒店无关。
The staff at the desk was wonderful our room was perfect and well supplied with towels and other items we needed.
Great stay. Rooms are very nice and area is quiet. Wish they had coffee in the lobby 24/7 but only available at breakfast.
The room was clean and air was ice cold. The downside of the room was that for us the bed was way too hard like sleeping on the floor.
Clean spacious room with a nice balcony view. Friendly staff, but the free breakfast was so so, but that won’t stop me from going back. Very short walk to the Wharf which is a very nice food and shopping area that has a Ferris wheel and AMC movie complex.
The location was perfect and our room with balcony (room 422) was overlooking the marina, very convenient for taking a short cruise to watch the dolphins or a sailboat to see the sunset. Will definitely come to this hotel again.
The property, staff, parking and room conditions were excellent. The breakfast that was available was disappointing. I suggest you go fully continental, and announce/advertise it as such, so your guest wont be disappointed and they will know exactly what to expect. It is amazing how one thing can ruin the whole stay/morning.
Very disappointed when watching TV in lobby with two other frien asked the man at the desk to change station to show Fox News covering Charlie Kirk’s memorial service n he refused. There was NO one bc else in lobby but us 4.
Very disappointed in service!!
Lovely hotel and reception staff very friendly and helpful.
Pool area very clean and well kept.
Area around hotel is beautiful with a few restaurants to choose from.
Free self parking!
Nice breakfast.
Highly recommend
We have stayed at this property many times and it’s consistently very clean, well maintained, and the staff are friendly and helpful.