酒店回复: Thank you for your feedback. We're very sorry to hear that the room did not meet your expectations. Cleanliness is extremely important to us, and we take these concerns seriously. We've addressed this with our housekeeping team to ensure it doesn’t happen again. We appreciate you bringing this to our attention and hope you'll consider giving us another chance in the future
4.0分
其他
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owner was welcoming and property appears to be under some renovation with painting supplies nearby. appeared to be new flooring in our room as well which was nice
breakfast was very solid and owner gave very good dinner recommendations. prices in Dillon for all properties are quite high ＞ 175 per night for some unknown reason so a bit pricey for quality of motel but I would stay here again
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酒店回复: Thank you for taking the time to share your experience with us! We're so glad to hear you felt welcomed and appreciated the recent updates to the room, including the new flooring. We're currently in the process of making a number of improvements to the property, so your understanding during renovations means a lot.It's great to know you enjoyed the breakfast and found our dinner recommendations helpful — we always love pointing guests toward some of our local favorites.We understand that prices in Dillon can be unexpectedly high, especially during peak seasons, but we're happy to hear that despite that, you'd consider staying with us again. We truly appreciate your support and look forward to welcoming you back on your next trip!
1.0分
其他
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Myself and 1 other person waiting at front desk for 15 minutes. No one here. Phone just rang. We can see it. It just changed from "you have 11 missed calls" to now saying "you have 12 missed calls". So i think no one has been here for a while.
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酒店回复: While our team may occasionally be away from the desk assisting other guests or attending to operational duties, we do our best to return promptly. Please note that while we strive to provide responsive service, our policy does not require staff to monitor or return missed calls, especially when assisting in-person guests is the priority. Thank you for taking the time to share your experience. We sincerely apologize for the wait you encountered at the front desk.
2.0分
商务出差
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Needs some attention
1. swinging door lock broken. 2. toilet leaking. 3. appears to be mold on the ceiling above the shower. 4. no soap in dispenser in shower. 5. Ice machine in lobby has rust running across the floor. Check in was smooth, room appeared to be clean, except the mold, breakfast was good, coffee was hot.
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酒店回复: Thank you for taking the time to share your experience. We're glad to hear that check-in went smoothly, you found the room clean, and that you enjoyed the breakfast and hot coffee.We sincerely apologize for the maintenance and cleanliness issues you encountered, including the broken door lock, leaking toilet, mold concern, empty soap dispenser, and condition of the ice machine. These are not the standards we strive to maintain, and your feedback has been shared with our housekeeping and maintenance teams for immediate attention and correction.We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much-improved stay in the future.
4.0分
其他
Fishing trip
Room was clean, bed was comfortable, shower was nice, and the breakfast was a definite bonus.
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酒店回复: Thank you so much for your kind review! We're thrilled to hear you enjoyed the clean room, comfortable bed, refreshing shower, and that our breakfast was a bonus for you. It's great to know we could make your stay a pleasant one.We hope to welcome you back again soon!
2.0分
其他
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Property is definitely older, lots of flying bugs in the room, shower drained super slow, no soap to wash hands at the sink, fridge wasn’t cold, breakfast was not edible. It was so bad we threw it away. Beds were comfortable enough although son said his sheets felt dirty.
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酒店回复: Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing these issues to our attention.While our property is older, we do take cleanliness seriously. Sheets are washed and replaced daily, so we’re sorry to hear your son felt otherwise. We’ll be reviewing this with our housekeeping staff to ensure nothing was missed.We’re also looking into the maintenance concerns you mentioned, including the slow-draining shower, fridge temperature, and pest control. As for breakfast, we understand it didn’t meet your expectations and are evaluating improvements in both quality and options.
2.0分
商务出差
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I arrived late and the lobby was closed. Room key was left out for me but when I got to the room there was no toilet paper or hand soap. Since no staff was around there wasn’t anyone to ask. I don’t expect fancy but I do think there are your basic necessities when renting a room.
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酒店回复: Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced during your stay. We completely understand how frustrating it must have been to arrive late and find that some essential items were missing from your room. This is not the level of service we aim to provide.We are currently reviewing our after-hours procedures to ensure that all rooms are fully stocked with the basic necessities, even for late arrivals. Your experience has highlighted an area we need to improve, and we truly appreciate you bringing it to our attention.If you're open to it, we’d love the opportunity to make this right. Please feel free to contact us directly so we can discuss your experience further.
5.0分
其他
The parking was great and safe. Room was clean but very stark. No nice soft chairs to relax in.
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酒店回复: Thank you for your review! We're glad you found our parking great and safe, and that your room was clean. We appreciate your feedback regarding the room’s furnishings and understand how important it is to have a comfortable space to relax.We’ll certainly take your comments into consideration as we look for ways to improve the guest experience. We hope to welcome you back for an even more comfortable stay in the future.
2.0分
情侣出游
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Under renovation, trash in lobby, had to call from lobby at 6:30pm to have someone come to desk. Non-smoking room smelled of smoke in bathroom, nats in sink, no tissues, dirty bathroom (major dirt around toilet)
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酒店回复: Thank you for taking the time to share your experience. I want to sincerely apologize for the many issues you encountered during your stay with us.We understand how frustrating it must have been to arrive and find the lobby untidy and unattended, and to discover that your room was not up to our usual standards—especially regarding cleanliness, odors, and missing amenities. This is not the experience we aim to provide, and I’m truly sorry for the inconvenience it caused.We are currently undergoing renovations, but that’s no excuse for the condition you described. I’ve already addressed your concerns with our housekeeping and front desk teams to ensure this doesn’t happen again.Your feedback is incredibly important, and I appreciate you bringing this to our attention. If you’re open to giving us another chance, I’d be happy to personally assist with your reservation and ensure a much better experience.
3.0分
其他
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Last minute need of lodging for the family. Pricing was reasonable. Breakfast in the morning. Good accommodations. I am used to my bed at home so bed was alright. People were very nice.
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酒店回复: Thank you for choosing to stay with us and for taking the time to share your experience. We’re glad we could accommodate your family on short notice and that you found our pricing reasonable and the accommodations comfortable.It's great to hear you enjoyed the breakfast and found our team to be friendly — we’ll be sure to share your kind words with them! We understand there’s nothing quite like your own bed at home, but we’re happy to know yours was still "alright" for the night.We hope to welcome you back if you're ever in the area again. Safe travels!
房间很脏
owner was welcoming and property appears to be under some renovation with painting supplies nearby. appeared to be new flooring in our room as well which was nice
breakfast was very solid and owner gave very good dinner recommendations. prices in Dillon for all properties are quite high ＞ 175 per night for some unknown reason so a bit pricey for quality of motel but I would stay here again
Myself and 1 other person waiting at front desk for 15 minutes. No one here. Phone just rang. We can see it. It just changed from "you have 11 missed calls" to now saying "you have 12 missed calls". So i think no one has been here for a while.
Needs some attention
1. swinging door lock broken. 2. toilet leaking. 3. appears to be mold on the ceiling above the shower. 4. no soap in dispenser in shower. 5. Ice machine in lobby has rust running across the floor. Check in was smooth, room appeared to be clean, except the mold, breakfast was good, coffee was hot.
Fishing trip
Room was clean, bed was comfortable, shower was nice, and the breakfast was a definite bonus.
Property is definitely older, lots of flying bugs in the room, shower drained super slow, no soap to wash hands at the sink, fridge wasn’t cold, breakfast was not edible. It was so bad we threw it away. Beds were comfortable enough although son said his sheets felt dirty.
I arrived late and the lobby was closed. Room key was left out for me but when I got to the room there was no toilet paper or hand soap. Since no staff was around there wasn’t anyone to ask. I don’t expect fancy but I do think there are your basic necessities when renting a room.
The parking was great and safe. Room was clean but very stark. No nice soft chairs to relax in.
Under renovation, trash in lobby, had to call from lobby at 6:30pm to have someone come to desk. Non-smoking room smelled of smoke in bathroom, nats in sink, no tissues, dirty bathroom (major dirt around toilet)
Last minute need of lodging for the family. Pricing was reasonable. Breakfast in the morning. Good accommodations. I am used to my bed at home so bed was alright. People were very nice.