酒店回复: Dear hideshanyanGreetings from Anantara Kalutara Resort! I am glad that you enjoyed our thoughtful hospitality by our top-notch team and that you were especially pleased with Nadeeshani. All we want is for our guests to leave with nothing but joyful memories of their stay. I am sure that Nadeeshani will be thrilled to know that he made your stay exceptional.All of us are looking forward to welcoming you back soon.Kind Regards,Reshan KaluthanthriExecutive Assistant Manager
酒店回复: Dear Guest UserThank you so much for taking the time out to write about your amazing experience in our Resort in Srilanka. We are extremely grateful to hear that you had a wonderful stay from the welcome to the goodbye and that you found our team members in the resort as well as our services and amenities were just wonderful. We are proud to offer a Suite, Luxury pool, comfortable beds ,Our beautiful landscape & variety of restaurants and lounges that satisfy all the needs of our guests along their stay. It is wonderful to hear how much you enjoyed your stay in our five-star luxury resort, and, to hear how wonderful our team members were and how they helped to ensure you had a memorable stay. We look forward to having you stay with us again soon in Anantara Kalutara in Srilanka!Kind Regards,Reshan KaluthanthriExecutive Assistant Manager
酒店回复: Greetings From Anantara Kalutara ResortThank you so much for sharing your kind words with other travellers on this platform. I am delighted that you enjoyed your stay here at Anantara Kalutara and that our five-star resort impressed you with its wonderful ocean views, fine facilities, and first-class customer service for which we are renowned.It was an honor and a privilege to have you as our guest and we hope that you will come back and stay with us next time your plans bring you to Anantara Kalutara Resort. When you do decide to return, please do not hesitate to book directly with us so that we may personally assist you with your reservation and ensure that you receive our best available rates. Until next time,Lashan Liyanage/Front Office ManagerAnantara Kalutara Resort
酒店回复: Thank you for your wonderful review on Anantara Kalutara! We’re delighted to hear that you enjoyed your stay and appreciated our luxurious amenities, stunning views, and family-friendly environment. We look forward to welcoming you back for another memorable stay! Warm Regards, Keith Tomkies – Cluster General Manager Anantara Kalutara Resort
酒店回复: Dear sue2023dongWe are delighted to hear about your experience at Anantara Kalutara Resort! The team strives to provide our guests with the warmest hospitality and most efficient service, and it makes me happy to hear this was achieved during your stay. Your compliments are not only rewarding, but also encouraging.Please visit us once again. We will be looking forward to having you back.Lashan Liyanage/Front Office ManagerAnantara Kalutara Resort
酒店回复: Dear sxd475Thank you for taking the time to complete online review on CTRIP.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Lashan Liyanage/Front Office Manager
作为一个安纳塔拉,就是各方面的标准的都到位了,酒店很漂亮,工作人员很友善,儿童俱乐部的小姐姐NADEESHANI,非常的耐心,孩子们都非常喜欢和她玩,整个酒店让人舒服自在
我们八月初入住的,当时是淡季。酒店旁边虽然有沙滩,但不能下水游泳!只能坐在岸边欣赏美丽的日落!所有旅游景点都!超!级!远!大家一定要注意!
员工很热情,大家都面带微笑。房间清洁度嘛,就五五开吧,床单要你提出要求才会更换,浴袍也不会更新,一次性拖鞋也只提供一次(我们入住期间就没换过),所以有什么需求一定要跟他们说。
让我觉得很奇怪的一点是,每次服务员都会动我的私人物品,比如梳妆台上的化妆品(很明显他们只是象征性地擦了擦灰,但还是动了),还有沙发上或床上的东西。这真的让人很不舒服!我每次都得检查东西有没有放错地方,还得担心工作人员会不会乱动我的东西!比如,本来放在椅子上的衣服,他们会按照自己的方式叠好;或者沙发上的东西,他们会重新摆放!
另外,我们发现酒店提供的瓶装水,很可能是重复灌装的,因为玻璃瓶看起来都用得很旧了,让人怀疑里面的水是不是真的(这些水到底是从哪里来的?!)。
至于餐饮,就看个人口味了……我只吃水果、酸奶和炒鸡蛋,其他的菜都没什么味道。晚餐要55美元(我们没有包含在内),但根本不值这个钱,所有的东西都很难吃!除了他们自己做的薄饼和水果还不错😄。我男朋友吃的是当地菜,他们做当地菜确实还行,但我们常吃的欧洲菜就做得不怎么样了。但是因为酒店所在地不是旅游区,周围也没什么餐厅和咖啡馆可供选择,所以只能花55美元吃酒店的饭。我们六天瘦了3公斤呢🤪 谢谢酒店!☺️
这家酒店各方面都非常棒!从主楼到其他公共区域和客房,所有设施都无可挑剔。房间感觉非常奢华,很少有酒店能让我如此印象深刻。
所有部门的员工(酒店安保、接待员、行李员、餐厅和酒吧员工(包括Nayoush)、客房服务员和泳池救生员(包括Sudiyou、Viraj等)都非常友好且乐于助人。真心要为整家酒店点赞!
(我唯一的小小改进建议是,希望能将泳池区分为吸烟区和非吸烟区。)
感谢接待员Uneska在我们整个住宿期间提供的帮助。泳池别墅很不错。
安纳塔拉的酒店一如既往稳定的奢华+服务好,孩子们也很喜欢里面的攀岩和滑索活动。最赞叹的是她们的入住和离店仪式,满满的热情和仪式感。还有幸观摩了酒店为兰卡独立76周年举办的小而精致的庆典活动,是个适合度假的有海又有泻湖美景的很安静的海边酒店。
酒店十分美丽。前台小哥特别热情,代我们在酒店最好的view去拍照。入住和离店都有仪式,超赞。酒店有好几个餐厅,口味很好。另外也有很多酒店的活动可以预定:沙滩排球、森林瑜伽、溜索等
独自入住两晚。
优点:
所有员工都很友好。
早餐自助餐种类繁多,有西餐、斯里兰卡菜和印度菜,每天都能尝到不同的美味。
有两个泳池,所以一点都不拥挤,非常棒。
有健身房和每日课程,我参加了早晚的训练,因为只有我一个人,所以得到了教练一对一的指导,非常愉快。
清洁人员非常友好。
房间宽敞,还能听到鸟鸣声,感觉很好。
每天都能看到附近海滩的日落。
缺点:
晚上想小酌一杯,吃点小吃的时候,意大利餐厅已经关门了。去了酒吧,但素食选择很少。
周围什么都没有。
附近海滩的浪太大,无法游泳。
房间宽敞 设施齐全 环境巨美 服务人员各个都很有礼貌,就算不出酒店 也可以带孩子玩的很开心
很喜欢的酒店风格,有特色细节,很有设计感;就是亚洲饮食很少,都是东南亚风味,中国胃的话有点选择少。总体满意
到达的时候感受很不好,因为一直说查不到预定记录,等了1个小时,后面和携程联系,对方的负责人才出现,升级了房间,还送了晚餐,还是携程靠谱。酒店整体很大,靠海的房间视野还可以,餐饮基本符合预期,只吃了虾🦐,第二天离开时,有很多公司在这边团建,人超级多,还是很local的一家酒店。