酒店回复: Hi Dean! Thank you for your kind words and for sharing your experience! We're so glad you enjoyed your stay and that you'd like to return. We appreciate your feedback regarding the room condition and the pool area — it's helpful and will be shared with our team to improve our upkeep.We look forward to welcoming you back for an even better stay next time!
酒店回复: Hi Peter! Thank you for your feedback. I’m sorry to hear about the issues with communication at reception and the poor experience in our restaurant. This is not the level of service we aim to provide, and your comments have been shared with our team to ensure improvements.We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future.
酒店回复: Hi Mary,Thank you for taking the time to share your experience. We sincerely apologize for the delay at check-in and the lack of communication regarding your room readiness. We also regret the service issues you encountered at our restaurant and with billing. This is not the level of service we strive to provide, especially given your expectations. We appreciate your feedback and will address these concerns with our team to improve. Please feel free to reach out directly if you’d like to discuss this further or allow us the opportunity to make things right.
酒店回复: HI Michele! Thank you for choosing to stay with us during your family reunion! We’re glad you enjoyed the hotel and the beautiful views. We apologize for the issue with the lobby bathroom and will address it right away. We look forward to welcoming you back soon!
酒店回复: We’re very sorry to hear about your experience, Chineme. This is not the level of service we strive to provide, and we understand how frustrating it must have been to encounter these issues during your stay. We appreciate you bringing this to our attention and will address your concerns with our team to prevent this from happening again. Please feel free to reach out to us directly so we can discuss your experience further.
5.0分
家庭亲子
Nice clean room, great amenities, Starbucks is a bonus!! Front desk staff extremely helpful and friendly!! Would definitely stay here again!!
展开
酒店回复: Thank you so much for the wonderful review! We’re delighted to hear you enjoyed your clean room, our amenities, and of course the Starbucks. I’m especially glad our front desk team made your stay even better — I’ll be sure to share your kind words with them.We truly appreciate you choosing to stay with us and would love to welcome you back again!
氛围有趣又友好
酒店服务不行停车收费携程说15元到店被告知16元结果信用卡显示收了20元。早餐很特别是去柜台点且没有菜单。
预订的时候很不礼貌，他们在我不同意的情况下改了我的预订。
环境很棒，房间不错
喜欢住在这里！希望他们能再加强一下清洁工作。我们之前住的第一个房间窗帘和百叶窗都裂开了，所以我们要求换一间新房间，虽然房间好一些，但墙上却有污渍，真可惜。热水浴缸和泳池区也需要清扫和拖地，但总的来说，这次体验非常棒！一定会再来的！
整体服务很差
沟通不畅，我花了三次才拿到早餐券才出来，餐厅服务人员态度很差。我们去吃了顿饭，几分钟后服务员就来找我们了。我们要求坐在外面，却被告知不能，需要等外面的服务员……服务员没有去告诉外面的服务员我们在等，所以我们等了大约10分钟，直到我们看到的服务员回来，服务员说“哦，还没人看到你吗？”，然后她去找外面的服务员……服务员说外面的桌子要等40多分钟，但里面的座位可以马上坐吗？这太不合理了，因为当时餐厅人不多，所以我们就离开了，去了附近的另一家餐厅。
我们直到下午5点半才入住酒店房间……房间“还没准备好”。在酒店等了45分钟，没有任何消息，我们去了前台，他们只是给了我们另一个房间。不知道为什么之前没有给我们安排房间，我们不得不主动要求。前台没有给予任何补偿，也没有给予任何尊重。我们穿着泳衣坐在大堂里，前台的人告诉我们他们无能为力。
在餐厅的经历非常相似。服务员很友善，但毫无帮助。饭后，她坐在空桌子上等了一个小时。
晚餐后，我去前台询问一笔不明的信用卡费用。前台给了我们一张我们支付的早餐券……入住时没有收到，甚至都不知道有这回事。我们离开得早，如果不是去前台问了别的事情，我们根本不知道。
总的来说，每晚 400 美元，我期望的和体验到的都比这家酒店好得多。
太棒了！！！
我们来城里参加家庭聚会。住宿体验很棒，酒店也很棒！唯一的小抱怨是大堂浴室没有卫生纸和肥皂。不过除此之外，我们一定会再来的！景色也很美！
我一连住了五晚，客房服务人员甚至拒绝打扫我的房间。我的垃圾堆得满满的，我要求他们清理，前台却告诉我人手不足，需要把垃圾拿到外面去。体验太糟糕了，尤其是考虑到他们收取的房费。
Nice clean room, great amenities, Starbucks is a bonus!! Front desk staff extremely helpful and friendly!! Would definitely stay here again!!