酒店回复: Hi Dean! Thank you for your kind words and for sharing your experience! We're so glad you enjoyed your stay and that you'd like to return. We appreciate your feedback regarding the room condition and the pool area — it's helpful and will be shared with our team to improve our upkeep.We look forward to welcoming you back for an even better stay next time!
酒店回复: Hi Peter! Thank you for your feedback. I’m sorry to hear about the issues with communication at reception and the poor experience in our restaurant. This is not the level of service we aim to provide, and your comments have been shared with our team to ensure improvements.We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future.
酒店回复: Hi Mary,Thank you for taking the time to share your experience. We sincerely apologize for the delay at check-in and the lack of communication regarding your room readiness. We also regret the service issues you encountered at our restaurant and with billing. This is not the level of service we strive to provide, especially given your expectations. We appreciate your feedback and will address these concerns with our team to improve. Please feel free to reach out directly if you’d like to discuss this further or allow us the opportunity to make things right.
酒店回复: Hi Chelsea,Thank you for sharing your feedback. We’re sorry for the confusion regarding breakfast and the inconvenience you experienced with parking during the busy event period. We understand how frustrating that must have been and will review our communication and parking policies to better serve our guests. We appreciate you staying with us and hope you might consider giving us another chance in the future.
酒店回复: Hi John,Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the last-minute room change. We understand how frustrating it must have been to be separated from your family and moved without prior notice, especially to a hotel you did not prefer. Your concerns about communication and the impact on your stay are important to us, and we will be reviewing this process to prevent similar situations in the future. Please feel free to reach out directly if you’d like to discuss this further.
酒店回复: We’re very sorry for the inconvenience you experienced, Bethany. We understand how frustrating it must have been to be relocated, especially when you booked in advance to be close to your plans. While the reservation process through third-party sites is outside of our direct control, we truly regret that we couldn’t accommodate you as intended. We’ll be sharing this feedback with our team and partners to help prevent similar situations in the future.
氛围有趣又友好
酒店服务不行停车收费携程说15元到店被告知16元结果信用卡显示收了20元。早餐很特别是去柜台点且没有菜单。
预订的时候很不礼貌，他们在我不同意的情况下改了我的预订。
环境很棒，房间不错
喜欢住在这里！希望他们能再加强一下清洁工作。我们之前住的第一个房间窗帘和百叶窗都裂开了，所以我们要求换一间新房间，虽然房间好一些，但墙上却有污渍，真可惜。热水浴缸和泳池区也需要清扫和拖地，但总的来说，这次体验非常棒！一定会再来的！
整体服务很差
沟通不畅，我花了三次才拿到早餐券才出来，餐厅服务人员态度很差。我们去吃了顿饭，几分钟后服务员就来找我们了。我们要求坐在外面，却被告知不能，需要等外面的服务员……服务员没有去告诉外面的服务员我们在等，所以我们等了大约10分钟，直到我们看到的服务员回来，服务员说“哦，还没人看到你吗？”，然后她去找外面的服务员……服务员说外面的桌子要等40多分钟，但里面的座位可以马上坐吗？这太不合理了，因为当时餐厅人不多，所以我们就离开了，去了附近的另一家餐厅。
我们直到下午5点半才入住酒店房间……房间“还没准备好”。在酒店等了45分钟，没有任何消息，我们去了前台，他们只是给了我们另一个房间。不知道为什么之前没有给我们安排房间，我们不得不主动要求。前台没有给予任何补偿，也没有给予任何尊重。我们穿着泳衣坐在大堂里，前台的人告诉我们他们无能为力。
在餐厅的经历非常相似。服务员很友善，但毫无帮助。饭后，她坐在空桌子上等了一个小时。
晚餐后，我去前台询问一笔不明的信用卡费用。前台给了我们一张我们支付的早餐券……入住时没有收到，甚至都不知道有这回事。我们离开得早，如果不是去前台问了别的事情，我们根本不知道。
总的来说，每晚 400 美元，我期望的和体验到的都比这家酒店好得多。
这家酒店价格太高了。虽然我预订时可以选择包含早餐，但什么都不包含，入住时却只付了停车费。而且，附近还有几个活动，停车场都满了，即使我们提前付了停车费，也没地方停车。我们被告知停车位是先到先得。我们不会再住这里了。
我入住当天收到一封邮件，告知我由于超额预订而被换到了其他房间。开车出发前不久我读了邮件。我被换到了隔壁的喜来登酒店。行程这么晚了，我别无选择。我家人都住在我预订的万怡酒店。我之前住的是喜来登酒店，也是他们通过电子邮件单方面通知我换到的。我之前住过喜来登酒店，说实话，我再也不想去那里了。食物质量很差，服务更差。我等了90分钟才吃到晚餐，而且完全没有按照要求做好。简而言之，如果我想住喜来登酒店，我早就订了。我想要的是万怡酒店。他们好像根本没通知我，就拒绝了我，因为我已经回复了好几次关于万怡酒店点评的请求。
我差不多一个月前就预订了这家酒店。入住时，他们告诉我预订今天才生效。我预订的那个地方没有空房，就把我安排到了20分钟车程外的另一个地方。我特意选择那个地方，是因为它离我要去的地方很近。我非常失望，因为我有朋友从外州来探望我。我再也不会通过*******预订了。